RESUME

Roshan Shashikant Jha

Room no. **, Indira Nagar, No. 3, Mulund (W),

E-mail: adiuu8@r.postjobfree.com / Mob: 889-***-****

Career Objective:

To work in competitive environment, which gives me new challenges to overcome and new frontiers to explore in long term career with an organisation.

Specialization:

Shipping, Logistics, Customer Service, Sales Back office co-ordination. Current Employee:

Argus Electronics security System Pvt. Ltd.

(Apr, 2019 - Nov, 2020)

Designation: CMS Executive

Department: Security Operations Centre

As a CMS Executive:

• Monitoring the Banks, ATM, Shopping malls and Corporates.

• Alert base and live monitoring.

• Arranging police if observe suspicious activity at site same has to escalate to the PAN India escalation metrics through mail and calls

• Coordinating with quick response team (QRT) in critical condition.

• Interacting with clients and handling escalation and enquiry calls.

• Escalating queries to the higher authority and follow up with the same.

• To ensure zero error in facilities management and adhere to norms laid by clients

• Co- ordination for process of a sign of sensors CCTV Cameras to engineer network related problem of router.

• Insure flow of information within the team (notices, processes and updates). Modern informatics Pvt. Ltd.

(Sep, 2017- Apr 19)

Designation: SOC Executive

Department: Security Operations Centre

As a SOC Executive:

• Monitoring the Banks, ATM, Shopping malls and Corporates.

• Alert base and live monitoring.

• Arranging police if observe suspicious activity at site same has to escalate to the PAN India escalation metrics through mail and calls

• Coordinating with quick response team (QRT) in critical condition.

• Interacting with clients and handling escalation and enquiry calls.

• Escalating queries to the higher authority and follow up with the same.

• To ensure zero error in facilities management and adhere to norms laid by clients

• Co- ordination for process of a sign of sensors CCTV Cameras to engineer network related problem of router.

• Insure flow of information within the team (notices, processes and updates). Hapag-Lloyd Global Services Pvt. Ltd.

(Aug, 2016 - Aug, 2017)

Designation: Customer Service Coordinator

Department: Export Documentation Team United State As an Inputter:

• Creating Bill of Ladings as per the customer’s instructions.

• Ensuring the created Bill of ladings complies with all rules and regulations defined in the customer / country specifications.

• Updating revenues as per the Shipping instructions, country and regional requirements.

• Follow the Standard Operating Procedure and ensure no deviations are induced in the process

• Handling the activities in the basis of Urgent & FIFO

• Maintaining productivity, accuracy and TAT

• Coordinating with Area Team

• Coordinating with Customers

Think Ink Printing and Designing.

(Jan, 2013 - June, 2016)

Designation: Sales cum Back office executive

As a Back-office Executive:

• Handling data of student detail. Maintaining TAT for delivery of student’s id card as per requirement.

• Coordinating with client for any changes in the correction process and send the soft copy for final print via email.

• Maintaining Excel sheet for student detail.

• Constantly working on how to minimize the typing Errors which are done by the Team.

• To keep a check on TAT, Errors and to shift the role of team members in case of absenteeism of the colleagues.

• Constantly updating client regarding work process. As a sales executive:

• To arrange the contact detail of school and colleges via google and call them for identity card requirement

• Taking prior appointment and giving quotation and follow up on that.

• Handling the client which was received through ‘Just dial’ enquiry.

• Maintaining relationship with the client for services. Educational Qualification:

Degree Year of Passing Board/University Percent

BCA 2011-2013 Yashwantrao Chauhan Maharashtra open University 60.02 % HSC 2008-2009 Maharashtra Board 51.73 %

SSC 2006-2007 Maharashtra Board 52.68 %

Key skill

• Good communication and leadership skill.

• Sincere and hard working.

Declaration:

I hereby declare that all the information mentioned above is true to the best of my knowledge. I shall be responsible for any action, if any of the above statements are incorrect at any stage in future. Date:

Place: (Roshan S. Jha)

Computer Skills:

Knowledge

• Advance Tally ERP.9.0

• Computer Typing Speed (English 25+)

• Proficient with MS Word, MS Excel, MS Outlook, MS Office & Internet. Personal Information:

Date of Birth 4th February, 1991

Permanent Address Room No. 29, Indira Nagar, Nahur Road, Mulund (W), Mumbai – 400080. Languages English, Hindi, Marathi.

Nationality Indian

Hobbies Travelling, Music

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