Deborah Hair

Summary Self-motivated, detail-oriented and organized data professional. Remote-based and extensively trained in databases and complex spreadsheets. Over 20 years of experience managing multiple data projects with measurable high quality.

Processor of confidential information Meticulous attention to detail Expert in process management and SWOT Focused on continuous improvement Trainer and Mentor Maximizer of time and process management Experience Cognizant Technology – Teaneck, NJ 2018-Present Process Executive – Work from home

o Process insurance amendments per insured, agent and underwriter’s correspondence. maintaining high quality of work, and positive quality scores. o Maintains knowledge of current state-specific guidelines and procedures. o Selected for numerous projects by supervisor and management: Continuous Improvement Projects, Auto/Property Timings, Automated Work Distribution System Pilot Project, Personal Lines Transformation Input Group. Select Work Types Project, and working in quality que to assist other processors.

o Proficient in multiple platforms to include Service Advantage, Policy Center, Agent Support Unit, and Powersports.

o Assisted in development of new systems, procedures and guidelines for future company growth. Nationwide Insurance Company – Lincoln, NE 2005-2018 P/C Processor II – Work from home

o Process auto & home amendments per insured, agent and underwriter’s requests while maintaining performance standards Year End Productivity 102.08% Year End Quality 97.15% o Ensure auto & home policies are in compliance with company guidelines for different state rules and regulations.

o Attend meetings for new processes and procedures in changing state rules and applications that will be added for different classes of policies. o Provide customer service for agents, underwriters and insured to assist in making changes to their policies.

o Communicate needed requirement to agents and underwriters to ensure processed correctly. Transaction Application Group, Inc. – Lincoln, NE 2004-2005 Data Entry Specialist

o Processed new business life insurance policies with high attention to detail. Including a variety such as disability, critical illness, child, premium waiver, etc. o Conducted new associate training.

o Averaged 14,000 keystrokes per hour with 98.88% accuracy. Skills Microsoft Office, Cisco, WebEx, Skype, Facilitator, Mentor, Process Improvement. Work from home over 20 years.

Education High School diploma. Certificate with Personal Lines Insurance through Aetna. 627 North 70th Street

Lincoln, NE 68505

402-***-****

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