CURRICULUM VITAE

RAHUL SACHDEVA

T- *** Baljeet Nagar,

Patel Nagar, Delhi-110008 Contact No. 886-***-****

Email id: - adiulx@r.postjobfree.com

CAREER OBJECTIVE

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

WORK EXPERIENCE

Profile - Customer Service Executive (from October 2019 to present).

Industry - E-Commerce.

Company - Suma Infotech Pvt. Ltd. (Premier Worldwide LLC).

Key role –

●Act as a direct virtual sales agent to direct the client in placing the order on the website.

●Handling customer’s escalation.

●Handling stock enquiries from the warehouse and coordinate via emails and calls.

●Live chat support to the customer.

●Handling customer’s emails / Calls regarding their queries about product requirement, Shipping charges / warehouse pickup / Local truck terminal pickup options.

Profile - Customer Support Associate (from November 2014 till October 2015)

Industry – BPO Company - Mphasis Ltd Key role –

Handling customers queries about their internet connection, router and troubleshooting steps.

Assisting customers in choosing the best monthly plan as per their usage and requirement.

Calling customers to give them best offers to retain them.

EDUCATIONAL QUALIFICATION

●Currently studying ACSM Certified personal trainer course.

●Passed B.com from Kali Charan P.G College in 2014

●Passed Intermediate from Lucknow Christian Inter College in 2010

●Passed High school from Morning Star Public High School in 2008

CERTIFICATIONS

Course on Computer Concepts from UPTEC Academy

PERSONAL DETAILS

Name Rahul Sachdeva

Father's name Ashok Kumar Sachdeva

Mother's name Poonam Sachdeva

DOB 05/01/1993

Married status Unmarried

Nationality India

Sex Male

Hobbies Gyming, watching movies

Languages known English & Hindi

Birth Place Lucknow

Religion Hindu

Declaration

I declare that the above given information is true and accurate as best of my knowledge and belief.

Delhi

Date - 18/12/2020. (Rahul Sachdeva)

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