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Manager Customer

Location:
Cape Town, Western Cape, South Africa
Salary:
R15 000
Posted:
December 21, 2020

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Resume:

CURRICULUM VITAE

ABDUL-MAALIEK ISAACS

PERSONAL DETAILS

SURNAME: Isaacs

FIRST NAME: Abdul-Maaliek

IDENTITY NUMBER: 860**********

AGE: 34

DATE OF BIRTH: 25 July 1986

ADDRESS: ** **** ******, ***hasig, 7441

CONTACT DETAILS: Cell: 082-****-*** / 061-***-**** Home: 021-***-****

Email: adiulw@r.postjobfree.com

MARITAL STATUS: Married

DEPENDANTS: 2

SCHOOLING: Oval North Matric 2004

Northlink college – 2005

- Engineering Math’s

- Engineering Science

- Engineering Drawings

- Motor trade theory

HOME LANGUAGE: English and Afrikaans

DRIVER’S LISCENCE: Yes code 8

PERSONALITY TRAITS: Honesty

Responsibility

Adaptability and compatibility

Drive and determination

Compassion and understanding

Patience

Courage

Loyalty

EMPLOYMENT HISTORY

COMPANY: Labor Law Protection Centre

POSITION: Assistant Director/Manager (HELP)

DATES EMPLOYED: Jan – July 2008

DUTIES: Placing Ads • Interviewing and Selecting Candidates • Training candidates • Taking Candidates to the field • Running Debit Order System • Phone to Advise clients • Checking production • Recording Production • Debit collecting • Goal Charting • Running Morning and Evening Prime time • Assist when Chairman not in • Delegating Authority • Implementing systems • Labor Advice to clients • Confrontations with Unions • Chaired Disciplinary • Well known with LRA, BCCA and EE • Data Capturing

REASON FOR LEAVING: New position offered

REFERENCES: The organization subsequently closed down COMPANY: PSP Racing Products

POSITION: Supervisor; Motorcycle technician; CNC operator DATES EMPLOYED: July 2008 – Dec 2015

DUTIES: • Prepping motorcycles • Strip downs assembling of motorcycles • Handling of staff • Operating the CNC • Turning on the lathe • Packaging • Freight Supervisor: • dealing with clients • Programing cnc • Precise lathe turning • Quality control • Manning telephone • Staff meetings • Plotting cad drawings • Stock control • Meeting clients • Jig preps • Inventory control • Leading by example • Import and export management REASON FOR LEAVING: Mutual understanding – tried own venture REFERENCES: Paul or Maliq 021-***-****

COMPANY: Takealot.com

POSITION: DC Assistant; Usher; Online Support Consultant; Collection consultant; Customer Liaison Officer

DATES EMPLOYED: Dec 2015 – Feb 2017

DUTIES: Duties but not limited to:

Frontend - • Assisting customer at collects counter • Assisting customer with returns • Retrieval of credit • Allocating credit • Liaising with customer service regarding customer queries Back end - • Assisting with picking/packing • filling of customer orders • Inventory checks • Training of new staff

REASON FOR LEAVING: Contract ended, new opportunity in recruitment field arised REFERENCES: Fakiema Murray 087-***-****

COMPANY: Stratostaff(PTY)LTD

POSITION: Site supervisor,

DATES EMPLOYED: Feb – Aug 2017

DUTIES: • Delivering high quality service to the customer and temporary employees by matching the skills of temporaries to customer needs • Develops and retains business by providing outstanding customer service • Perform a variety of administrative tasks that support the overall mission of quality service and performance • Implement and supervise company quality standards • recruiting, training • create and maintain a strong business relationship with the client • Conduct regular meetings with the client to ensure strong communication • Monitor and address personnel issues and concerns quickly and effectively, escalate issues to management as needed Implement company collection policies and procedures and act as liaison with the Credit and Collections Department to resolve issue • Monitor temporary employee attendance and performance, coach and counsel as needed Coach and counsel temporaries to ensure quality performance including meeting productivity and quality goals and to achieve job satisfaction • Recruit temporary employees to form a pool of applicants for high demand skill areas Maintain customer and temporary employee records to ensure completeness and accuracy

REASON FOR LEAVING: New offer for improvement

REFERENCE: Marlin Safodien 084*******

COMPANY: Greys Measured Ability of South Africa

POSITION: Site Manager

DATES EMPLOYED: Sept – Dec 2017

DUTIES: • Matching the skills of employees to the customer needs • Develops and retains business by providing outstanding customer service • Perform a variety of administrative tasks that support the overall mission of quality service and performance • Implement and supervise company quality standards • Recruiting; bringing in new employees to fulfill specified jobs • Training • Create and maintain a strong business relationship with the client. Conduct regular meetings with the client to ensure strong communication • Monitor and address personnel issues and concerns quickly and effectively, escalate issues to management as needed • Monito employees; coach and counsel as needed to ensure quality performance including meeting productivity and quality goals and to achieve job satisfaction • Timesheet population; sign off's and processing • PAYE queries

REASON FOR LEAVING: No talks of permanent contract at the same time was head hunted for a new company beginning in the Western Cape

REFERENCE: SHANE JASSET (OPS MANAGER) 021-***-**** COMPANY: CDR Contracts

POSITION: Operations Manager

DATES EMPLOYED: Dec 2017- March 2018

DUTIES: • Assist regional manager in reaching and upholding the set company financial targets and budgets • Managing ensure all company policies, procedures, and practices are effectively maintained and adhered to by staff responsible for producing weekly and monthly reports(where applicable) responsible for all aspects relating to operations of the branch Managing – protective clothing orders, IOD's, AOD's, timesheets, invoicing, pay-out's and customer service to all current clients hold regular meetings with staff to discuss success, problem areas, new procedures etc Responsible for the disciplinary of all workers, dealing with all disciplinary transgressions and/or responsible to conduct hearings as chairperson or company representative setting personal and staff targets and monitoring performance throughout(on-going assessment and evaluation) motivate staff of all levels and in all areas • Recruitment ( basic and technical specs) • Growing existing client' headcounts • Personal visits to all clients and maintaining regular contact to assess how the contract is being serviced • Keep abreast of the unique features and requirements of the Bargaining councils and their particular structures • Assist in strikes/unprotected strikes with the necessary knowledge and in conjunction with the HR/IR department and regional operations • Regular meeting with the regional business manager to access operations and performance • Assist in performing various other tasks

REASON FOR LEAVING: Seeking better working environment COMPANY: Status Staffing Solutions

POSITION: Recruiter

DATES EMPLOYED: June 2018 till October 2018

DUTIES: • Business Development • Sourcing • Screening • Using various Portals to find Talent • Using CRM to track performance • Create adverts from job specs • Getting job briefs, writing up job specs

REASON FOR LEAVING: Promoted in three months

COMPANY: Status Staffing Solutions

POSITION: Business Development Consultant

DATES EMPLOYED: October 2018 till Jan 2019

DUTIES: • SALES • Cold Calling • Closing deals worth 250 K in 3 months • Using CRM to track performance • Client Visits on a weekly Basis • Sourcing new leads • Negotiating skills • REASON FOR LEAVING: Promoted in three months

COMPANY: Status Staffing Solutions

POSITION: BPO Specialist

DATES EMPLOYED: Jan 2019 till Jan 2020

DUTIES: • Screening • Sourcing • Placements • Using CRM to track performance • Client Visits on a weekly Basis • Placed in one month what a consultant took a year to achieve • Bulk recruitment • Bulk interviews and assessments • Working to deadline REASON FOR LEAVING: Seeking more ethical environment REFERENCE: Natasja Scholtz (Branch Manager) 083-***-**** COMPANY: Astron Security

POSITION: New Business Development Executive

DATES EMPLOYED: Jan 2020 till June 2020

DUTIES: • Sourcing new client • Cold calling• Using CRM to track performance • Client Visits Daily Basis • Attending weekly meetings• Training of new Staff • Working to deadline • Increased the value of current customers while attracting new ones REASON FOR LEAVING: Was offered better salary and benefits by previous company REFERENCE: Richard and Denzil George

COMPANY: Status Staffing Solutions t/a Envirobiz

POSITION: Business Development Consultant

DATES EMPLOYED: June 2020 till Present

DUTIES: • Site Surveys • Sourcing• SLA negotiations • Using CRM to track performance • Client Visits on a daily Basis • Reviving of old lost clients • Site planning and layout of Pest Control equipment • Client Retentions • Working to deadline • Developing quotes and proposals for clients.

REASON FOR LEAVING: Still Employed.

REFERENCE: Upon Request

COMPANY: Mosadie Hair and Beauty Sea Point

POSITION: HR/IR and Franchise Coordinator

DATES EMPLOYED: 2013 – Present (Part time) (Family Owned) DUTIES: • Recruitment of staff • HR responsibilities • Disciplinary procedures and CCMA cases

• Adviser of owner • Managing the companies estate • Compiling Franchise agreements per new location • Monthly visits to check on compliance• Managing our Product inventory and sale on a weekly basis • Suppliers vetting and proofing • Setting up new locations for new Franchisees •

REFERENCE: SHANAAZ ALLIE 083*******

PERSONAL SKILLS

General skills

• Interpersonal Skills

• People Management Abilities

• Organizational acuity

• Delegation skills

• Strong Rapport building

• Client managing

• Operational requirement

management

• Organized

Computer skills

• MS Word • Lexus Nexus registration

• MS Excel • Placement Partner

• MS PowerPoint

• MS Outlook

• MS Internet explorer

• A+

• A++

• Auto cad

• MIE Registrations



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