Manager Food Service
Resume:
Mohammed Osama Saleh Abu Issa.
Restaurant Operation Manager
Public Relations Officer PRO
UAE - Abu Dhabi – Khalifa City.
adiuh0@r.postjobfree.com
Objective:
Managing a high-volume restaurant & improving all controllable costs thereby maximizing financial performance.
Also responsible for effectively developing, managing and leading the restaurant team to provide excellent service.
also responsible for public relations representative. Academic Qualification:
2006 – 2010 Irbid National University.
Bachelor's Degree in Hotel Management and Tourism. Certificates:
* Appreciation certificate for participating the world economic forum
(2013).
* Training course knowing my location Kempinski Hotel Ishtar, Dead Sea.
* Training course k factor – Guest service.
* Training course Ring – Telephones.
* Training course more than words – communication. Experiences:
*November 2019 till present – Yard Café – Abu Dhabi – Restaurant Operation Manager.
- opening new restaurant, I have knowledge of the opening requirement.
-Responsible for all company official documents (applying Visa's, RV, cancelation)
-Ensuring the highest standards of food and beverage service.
-Ensuring Health & Safety and also hygiene procedures & standards are maintained.
-Having an in-depth knowledge of all menus.
-Training & developing restaurant staff.
-Dealing with and resolving customer complaints.
-Maximizing all business opportunities to drive sales.
-Communicating with the kitchen managers to ensure efficient food service.
-Organizing the daily roster for waiters’ sections.
-Managing stock and controls.
-Ability to create a great atmosphere & be an inspirational host.
-Monitoring inventories.
-Cash controls.
*October 2015 – September 2019, Bonjour Bonsoir Live Café – Abu Dhabi
- UAE —Restaurant Operation Manager.
-Responsible for all company official documents (applying Visa's, RV, cancelation)
-Ensuring the highest standards of food and beverage service.
-Ensuring Health & Safety and also hygiene procedures & standards are maintained.
-Having an in-depth knowledge of all menus.
-Training & developing restaurant staff.
-Dealing with and resolving customer complaints.
-Maximizing all business opportunities to drive sales.
-Communicating with the kitchen managers to ensure efficient food service.
-Organizing the daily roster for waiters’ sections.
-Managing stock and controls.
-Ability to create a great atmosphere & be an inspirational host.
-Monitoring inventories.
-Cash controls
June 2014 – September 2015 @Café & Restaurant -Abu Dhabi & Al Ain – UAE — Restaurant Operation Manager.
-Responsible for running store to meet company’s targets and policies.
-Maximize profit while minimizing costs.
-Fully versed on the target for the day and excellent customer care standards are met.
-Dealing with human resources, learning and development, marketing, events, purchasing, finance and outside suppliers.
-Managing and motivating a team to increase sales and ensure efficiency.
-Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development.
-Ensuring standards for quality, customer service and health and safety are met.
-Responding to customer complaints and comments.
Kempinski Hotel Ashtar Dead Sea – Jordan Oct 2012 - Jun 2014 Food & Beverage Services Italian Restaurant
Working in several departments and each department responsibilities differ from the other, but in the end all of this is aimed at providing the best services, including the main restaurant, the Italian restaurant, the party department, snack restaurants, room service and responding to calls, and my responsibility was to provide service to guests, comprehensive preparation for buffets, and taking instructions from the manager. Direct and attend meetings and cooperate with colleagues in providing services to guests.
Sana hotel Apartments Amman – Jordan Dec 2011 - Sep 2012 Supervisor and Receptionist
As a supervisor and a receptionist in the front offices, my job was be responsible for the reception department and oversee all the hotel departments, including lounges, cleanliness, room service and the restaurant.
Aghadeer Hotel Amman – Jordan May 2011 - Nov 2011
As Receptionist
Responsible for answering phone calls, e-mail, reservations, office tasks, answering visitors and customers' inquiries about the company, printing, submitting reports and communicating with all departments. Al Abdali Hotel Amman – Jordan Oct 2010 - Apr 2011 As Receptionist
It was the beginning of the practical experience, It was a very good experience and it was a period full of training and courses on the computer system and communication with all department. References:
-General manager: Ashraf Zaydan ( Bonjour Bonsoir Café) +971*********.
-Director food & beverage: Ibrahim khalil (Hilton hotel) +971*********.
-Manager food&beverage: FC Maysar Zaiter (kempinski hotel)
Skills:
*Arabic (Mother Tongue), English (Fluent)
*Full Command in Microsoft Office (Word, PowerPoint, Excel, Outlook)
*Productive self-starter with a strong work ethic, problem solver, Effective leader.
Interests
Sports, Travel, Photography, Languages Learning, adventure, singing
,painting, Art
More Information:
Marital Status: Single.
Date of Birth: 27, June 1986.
Nationality: Jordanian
Height & Weight: 1.87 cm / 95 kg.
Available Driving License (UAE).
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