Customer Relations Manager

PROFILE

I am confident that you will find my

proven work ethic, sense of

responsibility, and dedication to results

an asset. I have specialized in learning

CRM systems, account management

and internal process improvement.

Along my journey of training and self-

teaching I have enhanced the

following: soft skills, empathy,

thoughtful communication and

conflict management. These skills

have translated into the

accomplishments that I would enjoy

discussing further in an interview.

CONTACT

PHONE:

952-***-****

EMAIL:

*********@*****.***

STRENGTHS

Relationship Building

Training & Process Documentation

Communication

Attention to Detail

Organization

Team / Independent Activities

Management

HOBBIES

Dog Sitting

Reading

Concerts

Board Games

Traveling

REFERENCES AVAILABLE

UPON REQUEST

LARISSA BOECKER

EDUCATION

University of Minnesota - Duluth

Graduation: December 2014

Bachelor of Business Administration in Healthcare Management WORK EXPERIENCE

CustomerTRAX CRM, Customer Relations Manager

June 2019 – Current

● Supervised day-to-day front-end operations of a highly active client service department

● Onboard new clients by identifying key objectives, creating a custom CRM layout and provide training for a successful CRM implementation

● Create training content including articles, videos and presentations

● Maintain client process documentation

● Initiate dialogue with current clients to uncover up-sell opportunities

● Collaborate cross-functionally with internal design, engineering, and support teams to identify and deliver new product solutions and enhancements

CustomerTRAX CRM, Product Support + Content Specialist June 2017 – June 2019 (promoted)

● Create and publish engaging content while ensuring information remains fresh and informative

● Provide accurate and appropriate information to client inquiries, troubleshoot issues and resolve complaints

● Develop training for clients in small group and one-on-one scenarios

● Collect client feedback and implement process changes to exceed client satisfaction goals

Blueprint Solutions, Training and Support Manager

January 2015 – June 2017

● Actively manage and lead live training sessions on a weekly basis

● Provide superior client support in a call center environment

● Create video tutorials for all aspects of the software system

● Software Testing

SKILLS

Software Troubleshooting CRM Implementation Excel

Conflict Resolution Project Management WordPress

Client Service & Support Account Management

6 5 4 3 2 YEARS

Contact this candidate