AILEEN MAAÑO THEODAR

Sharjah, UAE

Mobile No. : +971**-*******

Email : adiua6@r.postjobfree.com

Objective

Seeking new opportunities and career growth in aviation which effectively utilize my airline and customer service experience for a position in your esteemed organization. Summary

Twenty years of growing responsibility in the Airline industry has prepared me for higher challenges. A Bachelor’s Degree of Tourism a training certificate/License in Airside Ground Handling and Customer Services have built in strong fundamentals with regards to this industry.

Employment History

Sharjah Airport Services

Sharjah, UAE

June 2017 – January 2020

Designation: Flight Dispatcher

Job Responsibility

• Ensure turnaround activities will be handled properly

• Performs the pre-flight duties

• Provides the pilot any specials/disruption on the flight

• Reviews aircraft weight, fuel loads and carry loads

• General duties to ensure the aircraft is safe and ready to fly

• Report to Operations Controller, airport staff about departure times and after departure, providing report on aircraft status and predicted arrival times

• Prepares and signs the dispatch release which is the legal document providing authorization for a flight report

Etihad Airways

Abu Dhabi, UAE

July 1, 2013 - March 22, 2017

Designation: Hub Controller

Job Responsibility

• Preparing of resources for flights in next shift

• Sending ACARS to the Aircrafts

• Dissemination of Hub Control Briefing Sheets

• Accurate information to be updated in SABRE and Aims

• Monitoring turnaround activities for arrival and departure

• Ensure to release departure flights on schedule

• Sending movements for arrival and departure flights

• Monitoring connections accurately

• Handling flights efficiently if any disruption in daily operations

• Be fully aware and in control of inbound connections for allocated departure flights

• Communicating in VHF

• Demonstrate understanding of crew queries

• Support Dispatcher role, be able to give timely and effective assistance

• Accuracy of information passed to concern department

• Prioritization of more urgent situation

• Identify threats to the operation and escalate to HCC Duty Manager

• Respond to feedback requests from Management on specific incidents

• Assisting stakeholders for specific requests

Abu Dhabi Airport Services

Abu Dhabi, UAE

December 2000 – June 30, 2013

Designation: Movement Controller Supervisor (Flight Coordinator) Job Responsibility

• Monitoring flight departures and arrivals for all airlines at the same time monitoring aircraft and registrations in case of changes.

• Supervision of boarding and ramp movements.

• Ensure quality and quantity as per prescribed standards by the airline.

• Giving suggestions to the Duty officers for parking stands.

• Ensure proper handover.

• Prepare internal documents for the day.

• Identifying opportunities for cost effective handling flights.

• Exigencies demand that effective handling is done and hence.

• In cases of transit flights the job requires confirming the passengers on board.

• Liaison with internal departments like Commercial to understand traffic loads, Flight dispatch to understand issues like delay, routing etc. and plan accordingly. Worked also as:

Check in Agent - All Airlines

Boarding Gate Staff - All Airlines

Transfer Desk Staff - All Airlines

Korean Airlines GSA Manila

Manila, Philippines

May 2000 – November 2000

Designation: Reservations Agent

Job Responsibility

• Answering calls and prepares their confirmed itinerary.

• Booking the passengers which date they prefer.

• If flight is full or overbooked were trying to confirm it.

• In case booking was auto cancelled we have to enter the ticket number.

• Upon confirmation of flights that who are waitlisted we are returning their calls to purchase the ticket.

• Asking passenger which seat they prefer and any special request. PAGS Globe Ground Services – Manila

Manila, Philippines

September 1998 – April 2000

Services for Lufthansa, Thai Airways & Air Macau

Designation: Customer Services Agent

Job Responsibility

• Greeting and Asking for the passport & ticket.

• Check-in passengers with their baggage for the flight.

• Asking passengers for seat preference.

• Giving the boarding cards & returning the documents.

• Briefing the passengers regarding the boarding gates & time.

• Boarding the passengers in the aircraft.

• If the flight is overbooked asking for volunteers denied boarding. Kenstar Travel Corporation

Manila, Philippines

April 1998 – August 1998

Designation: Communications Controller & Travel Consultant Job Responsibility

• Answering phone calls from passenger’s inquiry.

• Offering travel & package tours.

• Booking & reservations.

• Filing documents.

Professional Courses/Training

Aircraft Dispatch Training – July 2019

Aircraft Handling and Ramp Supervision – November 2019 Dangerous Goods Ground Operation Category 7,8,9 & 19 – May 2019 Airside Safety SAS – May 2019

Aviation Security (AVSEC) Awareness – May 2019

Ramp Handling – April 2019

Load Control Conversion – A321 Neo – February 2019 Passenger Loading Bridge (PLB) Certificate – June 2018 Horizon Weight and Balance – May 2018

Air Arabia Weight and Balance Training Course – Jan 2018 Basic Weight and Balance Certificate -July 2017

Sabre Training for Etihad - September 2012

Basic Training in Phone Etiquettes GCAS AUH – Apr 2011 Dangerous Goods Training (category 9) ADAS AUH – May 2010 Bizzibility Training ADAS AUH – Aug 2008

Gate Allocation System (DISPO) ADAC AUH – July 2008 Dangerous Goods Training ADAS AUH – Mar 2008

Emergency Response for Etihad ADAS AUH - July 2007 Dangerous Goods Training for Lufthansa AUH - 2006

Passenger handling system for British Airways AUH - 2005 CBT IATA Dangerous Goods regulations by Lufthansa AUH – 2002 Dangerous Goods Training by ADAS AUH– 2002

Certificate Course in Customer Services Induction by Gulf Air AUH – 2001 Basic Training in Handling Passengers by Gulf Air AUH – 2001 United States forge documents training Lufthansa MNL – 2000 Dangerous Goods Training by PAGS Globe Ground MNL – 1999 Back Office and Flight Manager Keypad Training MNL – 1999 CBT training PAGS Globe Ground MNL - 1999

Passenger Handling Training by PAGS Globe Ground MNL – 1998 Galileo Training by Kenstar Travel Agency MNL – 1998 Prospects of the Philippine Tourism in the Next Millennium CEU MNL 1998 Hotel Management Seminar (The Peninsula Manila – 1997) Certificates and License can be provided as per request License Load Controller for Air Arabia (A320/A321 neo) License Passenger Loading Bridge

Educational Attainment

College : Centro Escolar University

Mendiola, Manila Philippines (1994-1998)

Course : Bachelor of Science

Major in Tourism

Date of Graduation : March 23, 1998

High School : St. Mary’s College, Q.C., Philippines (1990-1994) Elementary : Holy Spirit School, Q.C., Philippines (1985-1990) Special Skills

Computer Literate : Microsoft Windows (Excel & Word) Oracle System

Departure Control System (DCS)

Galileo, Abacus & Amadeus

Reservations & Issuing tickets manually

Dispo System (Gate Allocation)

Sabre System

Airport Operations Data Base

AIMS

Avtura

ACARS

Horizon System

FIDS SYSTEM

BRS

Language Spoken : English & Tagalog

Personal Data

Age : 42 years old

Date of Birth : September 2, 1977

Gender : Female

Civil Status : Married

Height : 5’7”

Weight : 176 lbs

Nationality : Filipino

Religion : Christian

Passport Number : P3025758A

Date of Issue : 14 May 2017

Valid Date : 13 May 2022

Character Reference

Alison Stuart

Sharjah Aviation Services

Head of Human Resources

Email Address: adiua6@r.postjobfree.com

Mobile No. +917*********

Roderick Thomson

Etihad Airways

Manager Aircraft Dispatch

Mobile No. +971**-*******

Contact this candidate