Salesforce Administrator

Brian Chipman

Salesforce Administrator

Logan, Utah

*****.********@*****.***

M: 208-***-****

Salesforce Administrator with 6 years’ experience. Oversaw a large org hosting millions of records from implementation to go-live and 4 years beyond. Supervised the needs of up to 300 users across multiple teams and departments, fixed what the implementer left behind, added new enhancements and functionality, helped manage existing integrations and created new ones with other systems in and out of the company. Has patiently trained and led users and stakeholders to facilitate adoption and efficiency.

Salesforce Experience

Salesforce Administrator

Broad independence to prioritize tasks and projects. Some budgetary control.

Oversaw projects with outside developers.

Declarative development – Workflows, Flow, Process Builder, Approval Processes, Data Loader, etc.

Maintained existing Visualforce pages and Apex classes. Some development of new pages and classes.

Reports and Dashboards.

Integration with the main AS400 server, other departments, and B2B via Jitterbit middleware.

Uses tools such as MS Excel and SQL to organize incoming and post process outgoing data.

Lightning and Lightning Components.

Other Related Professional Experience

Software Engineer (MS Visual Basic and SQL)

Helped design and did all coding on a business application that handled most of the mechanics of a Third Party Administered Cafeteria Plan and other independent clients. Provided on-going technical support and updates via face-to-face, email, and phone for the same.

Designed and coded an application to track all exams for the Radiological departments of two hospitals.

Coordinate and liaison product specifications and user manual details between Electrical Engineering, Production, Quality Control, Testing, and Customer Service at a major exercise equipment manufacturer.

Supervisory skills (Customer Support)

Supervised a group of eight to twelve agents taking hundreds of calls per day.

Trained my group on how to handle customers, knowledge of the product, and follow-up.

Handled any calls that escalated to me and had authority to resolve.

Work History

Customer Success Analyst energyOrbit 06/2019 to 08/2020

Salesforce Administrator Icon Health & Fitness 02/2015 to 08/2019

Employee Benefits Consultant Benefit Innovations Inc. 08/2008 to 01/2015

Education

BYU-I Associates Mechanical Engineering

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