Anastasia Zhuravleva

*** * **** ******, *** *D, New York, NY 10128 917-***-**** adiu74@r.postjobfree.com

Work Experience

Kirna Zabete, New York, NY Feb 2018 – May 2020

(NY-based, High-End Designer Concept Store)

Store Manager

Collaborate with Retail Director on the development and execution of the stores’ strategies while driving a highly successful and profitable business

Make certain the in-store client experience exceeds expectations

Monitor and manage the stores’ sales and overall financial performance on a daily, weekly, and monthly basis, making adjustments when needed

Trains the staff to enhance the client experience and maximize sales through but not limited to styling techniques

Manage the stores’ staffing model to maximize sales and minimize costs

Ensure all standard operating procedures are followed by every member of the team

Ensure performance expectations are aligned with the stores’ budget

Continuously identifying and remedying opportunities for additional learning for the staff

Broome St Hospitality, New York, NY Nov 2015 – Jun 2017

(NY-based, Restaurant Group)

Events Manager

Event sales, marketing, planning and client relations (outreach, client meetings, client walk-throughs)

Coordinate with General Managers & Executive Chefs to schedule staff, create bespoke menus

Create press kits for individual locations within the hospitality group

Create and execute direct marketing/ outreach strategies, develop and maintained VIP client relations

Develop and maintain relationships with clients from luxury fashion houses and high-end retail, lifestyle & fashion magazines, museums & galleries, including politicians and celebrity VIPs.

Create and manage database of cold calls, clients, and event requests.

Plan, coordinate and manage the on- & off-site production and staff of daily and special events.

Bergdorf Goodman, New York, NY May 2012 – Nov 2017

(NY-based, Luxury Department Store)

VIP Personal Shopping Office Manager- CHANEL

Managed calendar and phones; Arranged VIP client appointments.

Created PowerPoint presentations to send to clients

Assisted in increasing sales volume by 3 million in less than 3 years

Provided exceptional customer service to clients through phone/email communication and during appointments

Assist during buying appointments

Managed RTW and Accessory Buys in Excel

Trend forecasting and analysis

Organized files on customer sales history and additional info

Assisted during client appointments, pulled merchandise throughout the store

Processed all client transactions and special requests

Handled all travel plans and expenses

Monitored and analyzed sales reports

Work Experience during Undergraduate School

Dolce & Gabbana, New York, NY May 2011 – May 2012

(Italian Luxury Fashion House)

Studio Services Assistant

Urban Outfitters, New York, NY Oct 2010 – May 2011

(Multinational Lifestyle Retail Store)

Sales Associate

Education

Fashion Institute of Technology, New York, NY

Bachelor of Science: May 2013

Major: Fashion Business Management

Computer Software Skills

Microsoft Office: Excel, Outlook, PowerPoint, Word, OneDrive

POS Systems: Teamwork, Aloha, Shopify, Micros, Posim

Graphic Design Software: Adobe Indesign

E-Commerce: Shopify, Magento

Scheduling Apps: Hotschedules, Homebase

Payroll: ADP, Paycom

Language Skills

Bilingual: English & Russian

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