Air Force Medical

Kelly Davis

Panama City, FL

*************@*****.***

Work Experience

Human Resources Manager

U.S. Air Force - Panama City, FL

December 2001 to Present

• Schedules and manages random drug testing for employees to diminish regularity risks

• Tracks personnel programs closely to assess effectiveness and make proactive changes to meet changing demands

• Supervises and guides personnel to eliminate downtime and boost productivity

• Processes Awards and Decorations to recognize personnel, directorate and unit accomplishments

• Unit Leave Program Manager ensuring members are allotted earned and much needed time off

• Serves as Directorate Security Manager mitigating disclosures of classified information

• Manages both incoming and outgoing Unit Mail Program to include receiving and protecting classified mail

• Develops and provides briefings to leadership and personnel on regulatory guidelines, objectives and policies

• Coordinates with various agencies to resolve problems or grievances with members pay, medical benefits and Family & Service Member’s Group Life Insurance

• Ensure military members scheduled for deployment are trained, equipped and prepared to deploy to locations in and outside of the United States during wartime and natural disasters

• Liaison coordinating readiness actions between Major Command and other organizational Personnel Readiness Functions

• Facilitates counseling to military members and their dependents on human resource issues to include retirement eligibility, survivor, life insurance and medical benefits

• Administer and oversee the TRICARE Reserve Select (TRS) health care program, briefing members on changes to the program and ensuring maximum publicity, enrolling members and assisting with the completion of applicable forms and resolving claim problems

• Manages Defense Enrollment Eligibility Reporting System (DEERS), verifies enrollment for accuracy with marriage certificates, birth certificates, court documents, etc. before initializing, adding or terminating service members, retiree and dependents

• Accurate and timely Total Force Accountability of personnel deployment in the Northern Command Area of Responsibility, assisting with and reporting casualties

• Personnel Support for Contingency Operations (PERSCO) Team Chief; assists in accountability and in/out-processing of personnel, replacement and extension actions as well as deploy in support of contingencies, natural disasters, and national level training exercises Lead Customer Service Representative

MK Medical - Fresno, CA

July 1996 to November 2001

• Expertly verified and explained insurance benefits and eligibility to clients and customers

• Consistently exhibited timely and professional customer service skills

• Assessed and fitted customers for needed durable medical equipment

• Proficient use of medical codes enabling billing and collection for services rendered

• Completed error free Certificates of Medical Necessity and Prescription Forms for signatures from prescribing medical providers

• Mentored, supervised and trained all incoming Customer Service Representatives Medical Administrative Journeyman

U.S. Air Force - Okinawa

December 1982 to March 1993

• Manager, Outpatient Records Section. Maintaining 230,000 military medical records

• Trained, mentored, motivated, evaluated and supervised nine subordinates

• Oversaw shift schedule, facilitated completion of heavy workloads daily, in an effective and timely manner

• Liaison at the US Naval Hospital for US Air Force, keeping Commanders informed of personnel admitted to the hospital

• Flawlessly established health records for newborn babies of US Air Force members

• Coordinated and scheduled air evacuations for critically ill or injured patients and newborns in the Neonatal ICU

• Implemented program to track injuries for third party liability investigations, facilitating recoupment of $170K for the US Air Force

Education

High school diploma or GED in Human Resources

Andrew P. Hill High School - San Jose, CA

August 1979 to 1982

High school diploma

Skills

• Human Resources Management

• Human Resources

• Benefits Administration

• Employee Orientation

• Medical Billing

• Performance Management

• Medical Coding

• Management

Military Service

Branch: United States Air Force

Rank: Master Sergeant

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