Front Office Desk

AKSHAY GANDHI

*/** ***** *****

Scheme Number **

Opposite Sayaji Hotel

Indore, Madhya Pradesh

452010

Tel no. +91-889*******

Email id: ****************@*****.***

Preferred Area for Employment:

Room division

Name of the Institute:

Anjuman-I-Islam’s Institute Hotel Management & Catering Technology- University of Mumbai

Academic Qualifications

Graduation/ Hotel Management with University

Passed With “A” Grade (Hospitality Studies) from University of Mumbai

2014

HSC – (Commerce)

Passed With First Class (73%) from Maharashtra Board of Education

2011

SSC

Passed With First Class (64%) from Maharashtra Board of Education

2009

Industrial exposure:

Worked as Duty Manager –Front Office at Radisson Blu Mumbai International Airport – Pre Opening team member from 1st September 2020 to 26th October 2020

Setting up the SOPS for front office department,engineering department and IT Department

Assisting overseeing and managing all on site activities at hotel properties, including scope development, identifying and managing designers, as well as consultants, and contractors.

Research of equipment, materials, supplies and methods, sourcing and negotiating qualified Supplier or contractors' bids, reviewing contracts, and quality control during all stages of the project.

Keep track of monthly, quarterly and yearly goals

Work with management to assess and improve processes and policies

Monitor and report on revenue and cash flow

Uphold and enforce company policies

Train new hires

Address employee complaints or performance issues as needed

Check in with employees regularly to determine satisfaction

Schedule shifts

Help management create the department’s budget

Address customer issues and complaints

Schedule regular maintenance and cleaning of facilities

Meet regularly with upper management to stay informed on company issues

Oversee security of the facility

2020

Worked as Duty Manager-Front Office at Novotel Mumbai Juhu Beach from 15th September 2018 to 15th March 2020

Key tasks Personally welcome and escort all hotel guests. Authorize courtesies for all VIP’s

Maintaining guest profile and updating the same on regular basis Ensure to interact with the guests & enable the team to understand guest requirements.

Responsible for maintaining high level of room sales, by up-selling. Adhere to Accor guidelines for all the financial related procedures Ensure maximum room occupancy within agreed overbooking policy. Ensure to balance the accounts on a daily basis. To check whether the following records are kept in order and up to date:

“C” forms Reception / Information Log Book Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently. Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered. Check the grooming and hygiene of the team. Ensure all VIP room inspection in coordination with House Keeping Department. To be readily available at all times to deal with problems or complaints. Ensure effective and speedy Deal with the inquiries and complaints of the guests. Communicates with FOM all information likely to be interest to them Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.

2018-2020

Worked as Front Office Team leader at Hyatt Regency Mumbai from 02nd August 2017 to 02nd August 2018

Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure

•Maintain effective communication with all related departments to ensure smooth service delivery

•Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels

•Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services

•Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner

•Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries

•Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy

•Ensure all guest registrations are completed and correspond with Opera PMS guest information

2017-2018

Worked as Front Desk Officer at Hyatt Regency, Mumbai

From 01st April 2015 to 1st August 2017.

Worked at front desk where dealt in check in check out, cashiering.

Worked at Regency Club reception where dealt with VIP guest, top tier loyalty guest, guest interaction during the cocktail hours.

Worked as rooms controller ( balancing room inventory, blocking room for all the arrivals for the day and the coming 2 days )

2015-2017

Worked as Front Office Coordinator at ITC Grand Central, Mumbai

From 06th June 2014 to 28th September 2014

2014

Industrial training at Taj Lands’ End, Mumbai from April 2012 to September 2012

(Trained in Front Office, Food & beverages, House Keeping, Food Production)

2012

Achievements

Guest ambassador award at Novotel Mumbai Juhu beach for the month November 2018, January 2019 for highest recognition of TRIP ADVISOR and TRUST YOU platform

Highest up seller for Hyatt Regency Mumbai in the year 2014-2015

Highest Hyatt Gold Passport enrollments in 2014-2015

• Functioned as a member of Cultural Dept for ‘Valedictory Eve 2013

• Functioned as member of Food & Beverage Service Dept for ‘Mumbai Meri Jaan’ Theme Lunch in F.Y.B.Sc.(HS)

• Functioned as a member of Food & Beverage Service Dept. for ‘Magn’ 2K12

Personal Details

Birth Date & Place: 6th December, 1993 – Mumbai, Maharashtra

Marital Status: Single

Height & Weight: 183 cms & 93 Kgs

Language Proficiency: English, Hindi, and Marathi

Akshay Gandhi

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