Sales Operations Analyst

Darmella Richardson

Bolingbrook, IL ***** 773-***-**** ********.*****@*******.***

Objective

Dedicated and hardworking individual seeking to lend my valuable analytical, critical thinking, and organizational skills to your company in order to aid your business in making crucial decisions regarding both your current state and future possibilities.

Technical Skills

·Advanced Microsoft Excel and Access.

·Intermediate MS SQL

·Intermediate Tableau Analytics, Metabase, and Sharepoint

·Beginner Google Analytics/Google Studio

Experience

Santanna Energy Services 2017-2020

SALES OPERATIONS ANALYST

·Create and maintain dashboards essential for analysis, trending, and forecasting.

·Aid in driving sales thru accurate and reliable reporting.

·Gather data from multiple sources providing a complete picture to best identify opportunities

Key Accomplishments:

·Created a process and tool for reconciling vendor sales, payments, and payment holds.

·Created a tool to assist in projecting out to the end of the current year and forecasting thru the next.

·Took ownership of pre-existing processes and updated them for better optimization

Comcast 1998-2016

SPECIALIST 2, PRODUCT SALES SUPPORT & ANALYSIS 2009-2016

·Create and maintain databases used to produce reporting for Marketing and Sales team

·Provide analytical feedback on sales and connect data.

·Create and maintain Marketing and Sales reports used for trending and forecasting.

Key Accomplishments:

·Created a Tableau dashboard for our MDU team, where no reporting existed. This dashboard provides a way to track the progress of sales events held at MDU properties. With this report, our MDU managers can now see how successful, or not, their events are. We now know what team members are successful and can lend best practices; and which team members are not so successful and can use some helpful coaching.

·Developed a high level report that allows senior management to view yesterday’s numbers, month to date numbers, and forecast. With this report we know what happened yesterday, where we are mtd, and how close we are to meeting our goals.

·Adopted a reporting process, from another department, for capturing Retained Revenue and applied it to our service centers. With this report we now know, how successful our reps are in retaining customers that come into the stores.

SALES SUPPORT ANALYST 2007-2009

·Create and maintain CRT (Customer Response Ticket) database and any reports generated from that database

·Create and maintain graphs and spreadsheets used to track CRT performances.

·Create and maintain ER database

Key Accomplishments:

·Created reporting where none existed

SALES SUPPORT ADMINISTRATOR 2003-2007

·QC departmental reports and use the data from those reports to create comparison reports

·Maintain the integrity of the Employee Database by making adjustments when necessary for Sales Ops and Direct Sales

·Create and maintain the comparison spreadsheets and graphs used to capture data from sales reps’ subs that have been part of a QC process

·Research and Resolve commission inquiries and disseminate information for the Call and Courtesy Centers across the Greater Chicago Market.

·Gather, organize, and submit commissions for all Direct Sales and Customer Service employees.

·Prepare status and analytical reports pertaining to commissions.

·QC contractor invoices and submit for payment.

·Create and process contractor charge-back invoices.

PAYROLL ADMINISTRATOR 1998-2003

Payroll Department after AT&T Broadband merger

·Insure integrity in the management of relevant payroll systems, policies, and practices.

·Responsible for the management and coordination of payroll for over 2000 employees.

·Coordinate employee payroll changes, such as, direct deposits and terminated employees.

Payroll Department as formerly MediaOne Cable

·Managed any salary and/or job title changes in the relevant payroll systems, which includes the calculation and input of any retroactive pay.

·Reconciled the garnishment accounts and bank statements for the payroll department.

·Prepared quarterly and annual payroll taxes.

H&R Block

TAX ASSOCIATE 12/2006-4/2007

·Prepare and file Federal and State Income Taxes

Cub Foods Great Lakes Regional Office

ACCOUNTS PAYABLE CLERK 6/1997-4/1998

·Responsible for the data entry of approximately 300 invoices per week, which included proper invoice coding and retail/discount calculations.

·Accurately reconciled and corrected any invoice discrepancies.

·Researched and communicated any accounts payable related vendor and store inquiries, including price discrepancies and open invoices.

CHECK COLLECTOR 1/1996-6/1997

·Responsible for the data entry and reconciliation of customers' NSF checks.

·Instrumental in the collection of payments related to the insufficient funds checks process via letter, phone calls, and outside collection agencies.

·Created detailed reports detailing for the corporate office and stores to ensure that bad debt expense, revenues, and related accounts were properly accounted for.

Education

BACHELOR OF SCIENCE IN COMMERCE 1997 DEPAUL UNIVERISTY

·Major: Finance

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