Data Analyst Service Representative

VANESSA PAGE

Billing & Data-Entry Manager Profile

Focused and resourceful professional with proven experience in billing, data entry, and accounts payable management. Able to post basic client information into CRM system, review bank statements, and enter transactions from bank statements into database system.

AREAS OF EXPERTISE

Management Skills

Team Leadership

Operations Management

Client Service

Administrative Support

Data Management Skills

Data Collection & Entry

Account Reconciliation

Database Administration

Billing & A/P Management

Other Skills

Documentation & Reporting

Customer Service

Relationship Building

Technical Issue Resolution

EDUCATION

Degree in Communications, Present

Virginia Commonwealth University

Associate of Science in Business Administration & Management, 2017

Thomas Nelson Community College

TECHNICAL SKILLS

Zendesk --- Salesforce ---Excel and Access --- Google Sheets --- CRMS/CMS --- Database Software Software

PROFESSIONAL EXPERIENCE

Customer Service Representative 2020 – Present

Abbtech, Remote

Enrolling clients through inbound/outbound calls

Referring clients to accurate service providers

Answering general knowledge questions about current or future plans

Educating customers on self help resources and enrollment dates

Conduent, Remote

Provide active functional support by administering billing inquiries.

Identify and resolve technical issues for seamless business operations.

Update and manage client records while maintaining confidentiality.

Efficiently deliver solutions to customers while ensuring maximum satisfaction.

Passed all mandatory trainings and attained good survey results from clients.

Accounts Payable 2019

Ferguson, Newport News, VA

Ensured accuracy within financial records through account reconciliation.

Accurately calculated invoice payment terms as part of A/P management

Successfully completed a set number of batches by the end of the shift.

Client Service Coordinator 2017 – 2018

H&R Block, Newport News, VA

Planned, coordinated, and scheduled appointments for continuous working.

Safeguarded from possible losses by complying with store opening and closing procedures.

Drove shift and bank audits for transparency and accountability purposes.

Attended phone calls and processed paperwork for pick-ups.

Developed and enhanced various client service skills/techniques in a short period of time.

Team Data Analyst 2016 – 2017

Liberty Source - Bloomberg, Hampton, VA

Enhanced multi-skilled competencies by attending training meetings.

Highlighted and resolved data discrepancies in coordination with team members.

Enforced end-to-end controls for compliance with the rules of data changes.

Established and sustained strong relationships with staff and executive management.

Continually remained productive with meeting company input levels.

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