Melissa Dilillo

Burlington Kentucky ***** 859-***-**** adity4@r.postjobfree.com

Professional Branch Banker II with strong interpersonal skills and a friendly disposition. Excellent multitasking abilities coupled with the capability to handle customer complaints with the utmost courtesy. Voice of The Clients scores are 10

EMPLOYMENT HISTORY

September 2007 to Present

Branch Banking and Trust

Perform transactions such as accepting deposits, loan payments, verifying cash, endorsements, cashing checks, issuing money orders and cashier’s checks.

ATM Servicing balancing the ATM weekly and filling it weekly

Handling the Vault balancing it daily and managing the cash flow needed

Cash Advances processing and balancing them daily

Loan exception clearing

Providing Professional Client Service making sure to provide a quality service

Making sure the Teller line ran smoothly and helping other BB’S and tellers to make things run smoother.

Making client calls to thank them for their business and offer them products that will help the relationship grow but also benefit the client.

Open new Certificates of Deposits, Checking Accounts and Savings account.

Too promote Wealth Accounts, Loan Accounts and Mortgage loans to the benefit to our clients.

1996 thru 2004

U.S. BANK

Non Conforming Mortgage Underwriting and Mortgage Processing.

Underwrote Mortgage loans for two years giving final approval of appraisal, income, flood certification, title work, income and credit bureau.

Processed loan 8 years collected all data requested by the underwriter. Ordering the title,

flood certifications, appraisal, paystubs, W-2 then packaging it neatly for underwriter for review. Then

Upon underwriter approval send to closing.

Provident Bank 1986 thru 1996

Account opening, Head Teller, Mortgage Loan Processor

Fifth Third Bank 1984 thru 1986

Teller and Account Representative

EDUCATION

Newport High School 900 East 6 TH Street Newport Kentucky 41076

BUSINESS ADMINASTRATION / ACCOUNTING

AMERICAN INSTITUTE OF BANKING

Principles of Banking

Cross Selling Deposit Products

Dealing Effectively With Co-Workers

Supervisory Workshop

Managing Time at Work

Excel

Word

Personal References:

Peggy Nowak 859-***-****

Debbie Mardis 859-***-****

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