Ajay Sharma

: +91-886*******

: aditxe@r.postjobfree.com

: Address: A-31, Ishwar Colony, Arjun Park

Najafgarh, New Delhi-110043

Objective

To have a learning and growth oriented career, in an organization having a modern and professional working environment where I can enrich my skills.

Professional Summary

I have 3 years and 1 month of total IT and ServiceNow work experience.

Proficient in ITIL process, customizations and development after understanding the business ways of working.

Experience in ITSM as a ServiceNow Admin cum Developer.

Experience in ITOM as a ServiceNow Developer.

Engaged with process Owners to understand business requirements and develop robust solutions.

Quick learner, excellent team player with Leadership qualities.

Possesses good verbal and written communication skills. Experience

HCL Technologies

Specialist (From 02-Dec-2019 till date)

Birlasoft Limited

Software Engineer (From 01-Oct-2018 to 29-Nov-2019)

Birlasoft Limited

Associate Software Engineer (From 26-Sep-2017 to 30-Sep-2018) Certifications

ServiceNow Certified Implementation Specialist (Discovery) Certificate Number: 21466993

ServiceNow Certified Implementation Specialist (Service Mapping) Certificate Number: 21580702

ServiceNow Certified System Administrator

Certificate Number: Applied For

ServiceNow Certified Implementation Specialist (Event Management) Certificate Number: Applied For

Micro Certifications: CMDB Health, Configure the CMDB and Application portfolio management Key Skills

Worked as a Business Analyst layer in requirement gathering from different stakeholders and understanding the requirement.

Development as per the user requirement.

Experience in working with Agile Methodology.

Integrations using REST API with third party system PeopleSoft, SAP, SharePoint, Intune, ROAR.

Integrations using JDBC with SCCM, SolarWinds.

Involved in Upgrade Instance and Cloning.

Involved using writing test case with ATF.

Implementation of Incident Management, Change Management, Problem Management, Knowledge Management, Service Request Management, Service Catalog, Service Portal, Domain Separation, Service Mapping, Discovery, Data certification, Contract Management

Creation of Business Rules, Catalog Client scripts, UI Policies, UI Actions, Client Scripts, Script include, State Model, CMDB, Configuration Item, widget, cataloging in service Portal, Form Design, Form Layouts, scheduling jobs, Data Lookup Matcher, ACLs, Workflows, SLA, Schedules etc.

Inbound Actions for New, Reply, Forward Configuration and Implementation.

Email Notification, Email Scripts Configuration.

Update Set Activities.

SSO Setup with ADFS.

Created Data Lookup Matcher setter.

Creation of Assignment groups, Approval groups, Categories, Subcategories.

Worked with customization of Form Design, Form Layouts.

Worked with scheduling jobs. Scheduled processes that run on a particular frequency to send automatic notifications to dedicated persons.

LDAP integration and domain separation setup

Single Sign ON setup through Multiprovider SSO.

Users/Work Group Administration.

Created Process flow formatter to reflect in Incident Form.

Worked with UI Pages, Dynamic HTML

Involved in writing test cases, Unit and Integration Testing.

Setting up Data Certification and Certificate Inventory & Management.

Setting up CMDB as per CSDM 2.0 and CSDM 3.0 and defining new class for CMDB along with configurations/customizations related to it.

Discovery of servers (ESX, Linux, windows etc.), storage servers, network devices, Load balancers.

Knowledge of mapping between AMDB and CMDB.

Setting up of Contract Management.

MID Server configuration and troubleshooting.

Setting up AMDB and integrating with ERP for asset and model data upload.

Creating Model Categories and updating Model data to create assets based upon asset tracking strategy

Modifying patterns as per requirements.

Enabling and setting up Multisource CMDB Data for Paris version

Enabling and setting up Bulk CI changes and Mass update CI

Setting up CMDB Dashboard and generating tasks along with automation of remediation process.

Good exposure on handling multiple projects at a time.

Good experience in setting up configuration management from the scratch, building CI relationships and classes as per customer requirement.

Adhere to best practices and try to utilize OOB approaches which helps in reduction of impact on performance in case of instance upgrades and patch deployment. Project Details

ITOM:

Project 1: Enabling data certification, integrating ServiceNow with reconciliation tool ROAR to provide the data into staging table and applied data certification rules which created certification tasks for Configuration manager so as to push the accurate and correct data into CMDB. Project 2: Implementation of CMDB and AMDB from scratch as per customer’s requirement. Data load from multiple sources like SCCM, SolarWinds, Import Set, Intune and Manual entry. Setting up discovery troubleshooting for various windows, Linux, venter and Network devices. Enabling OOB of CMDB dashboard and contract management.

Project 3: Implementation of asset bulk data upload, to help customer to upload bulk data of assets in Hardware asset table based upon excel sheet. Enabling of CMDB dashboard along with health inclusion rules. Enabling of de- duplication, orphan, stale task and other CMDB health task and setting up workflows for their automatic remediation. Have set up certificate inventory and management. ITSM:

Worked on Birlasoft Internal Project.

Implemented Incident, Service Request, Problem management, Change management, Knowledge management, Service Catalog for different functions (IT, HR, ADMIN, Finance, InfoSec, Invoicing, L&D, ISG, PSO, TPG, RMG) of Birlasoft Ltd from scratch. This project was in two phases.

Have integrated ServiceNow with PeopleSoft, SAP and SharePoint Provided KT’s and Conduct UAT’s to all the functions. Academic Overview

Personal Details

Name : Ajay Sharma

Date of Birth : 11 August 1995

Nationality : Indian

Gender : Male

Hobbies : Diary Writing, Singing, Reading books

Declaration

I hereby declare that all the information given above is true and to the best of my knowledge. Place: Delhi Ajay Sharma

Date:

Qualification Board/University Name of Institute Percentage Year of Passing B. Tech. (Electronics &

Communication

Engineering).

Guru Gobind Singh

Indraprastha

University

Amity School Of

Engineering And

Technology, Delhi

79.89%

2017

12th C.B.S.E. Convent Of Gagan

Bharti Senior Secondary

School, Delhi

92.5% 2013

10th C.B.S.E. Gagan Bharti Senior

Secondary School,

Delhi

83.6%

2011

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