Service Engineering
Resume:
Adrian Crespo Juarez
Bachelor's Degree in Computer Sciences
I love what I do, I love the world of technology, I consider myself an honest and dedicated person, I like nature, helping people, my family is the most important thing in my life. adits3@r.postjobfree.com
Gamon 417 Privadas Campestre,
Mexicali, Mexico
linkedin.com/in/adrian-crespo-
3503b265
SKILLS
LANGUAGES
English
Professional Working Proficiency
INTERESTS
WORK EXPERIENCE
05/2017 – 05/2020
TCC SUPPORT ANALYST
Gulfstream Aerospace
Performs system monitoring using a variety of software tools to identify failures, early warning signs & performance issues related to the Enterprise IT Environment. Support customers with technical problems they may encounter in the operation of software, hardware & operating systems
Interacting with users & vendors while ensuring that requests are completed with a high degree of professionalism
Communicates & coordinates effectively on complex technical issues to ensure quick response, escalation & closure with enterprise development & support teams. (Incident Coordinator) Primary responsibility is working with a team to provide daily monitoring & initial troubleshooting related to critical enterprise applications & infrastructure. Participates in full lifecycle of Problem Management including: Proactive Identification of Problems, Root Cause Investigation, Problem Resolution, Identification & Tracking of Incidents, Incident Classification, Incident Escalation, Incident Resolution. Indicent Coordination: Open bridges, contact SME's, tracking mayor issues, documentation of resolution.
Contact: Vivian Gamboa – 686-***-**** ext. 51498
02/2012 – 05/2017
ASSOCIATE FIELD TECHNICIAN
CSC - UTC Aerospace Systems
Management of computers and users with active directory. Software development with LABVIEW for production processes. Computers troubleshooting & problem solving, including engineering workstations. Maintenance desktops, laptops, workstations and servers. Equipment inventory management.
Software service in engineering center (CATIA, PATRAN, MATHCAD, Workstation DELL). Printers troubleshooting.
Telephony and network troubleshooting.
Imaging process (Windows 7, Windows XP).
Contact: Susy Niebla 686-***-****
CERTIFICATES
ITIL Foundation Certificate in IT Service management MTA: Database Fundamentals- Certified 2019
VMware vSphere 6.7 Fundations
EDUCATION
Achievements/Tasks
Achievements/Tasks
Universidad Autónoma de Baja California
08/2008 - 05/2012
Bachelor's Degree in Computer Sciences
-Technology
-Digital Design
-Hardware
-Attention to Details.
-Problem Solving.
-Communication.
-Multitasking.
-Customer service.
-Teamwork.
Contact this candidate