housekeeping manager with Marriott international

Balmore (Frankie) Lizama

424-***-**** *************@*****.***

Objective

Seeking a position that will benefit from my customer service experience, positive interaction skills where can improve the customer satisfaction. Also, a Customer service management position where I can effectively utilize my expertise in customer relations and staff leadership.

Experience

Costco Wholesale, 2020

961- Mira Loma Wet Depot, March 2020-Department Receiving/Meat Department

Current job title Equipment Machine Operator, EPJ, Forklift and stand-up forklift certify, moving and unstacking pallets to its proper location for shipment and unloading inbound receiving trucks, option 30 and knowledge on AS400.

Marriott International, 2014- 2020

The Ritz-Carlton/ JW Marriott LA LIVE- March 2018, March 2020 Furlough Housekeeping Manager

Responsible for managing 230 ladies and gentlemen, tracking attendance, meal breaks policy implementing new standards also in charge of ordering linen and Guest supplies for the Ritz-Carlton, special recognition 2018 leadership award.

LAX Marriott-March 2017-March2018 Housekeeping Manager

Responsible for tracking attendance, meal breaks policy, and Atlas Housekeeping safety coordinator. Lead the Head Housekeeping Aide, AM/PM Housekeepers, AM Public Space attendants, Pool attendant, and Teams 8 through AM Pool status.

LAX Marriott-October 2015-March 2017 Housekeeping Supervisor--Guest ware/Quick Connect/Safety/lost and found and Atlas AM/PM housekeeping, AM Public space attendants, Pool attendant, PM housekeepers and PM MLR. Awards Supervisor of the quarter award 3rd Quarter 2016 and Rookie Supervisor of the Year 2016

LAX Marriott-July 2014-October 2015 Loss Prevention officer and Lost and Found Coordinator. Member of the safety and wellness committee at Lax Marriot hotel. Awards Employee of the month May 2015

Securitas Security Services, March 2010-July 2014

Account Exxon Mobil Torrance Refinery: Security / customer service

Security Officer March 2010 –September 2010: Gate officer in charge of access control for the refinery to make everyone entering had a badge and the bag checked

Command center Officer September 2010-November 2010: Command center officer I was responsible for monitoring the perimeter cameras and responsible answering to alarm calls and dispatching the patrol officer to make sure everything is fine in that area.

Security Shift Supervisor November 2010-July 2015- I supervised 11 officers during the shift, I was also in charge if making the weekly schedule for all 33 officers working in our account. I trained new on coming officer to the refinery and made the aware of the importance of how to work accident free environment.

Worldmark by Wyndham

Telemarketing/ Customer Service Nov 2007 –Oct 2008 Long Beach, CA

Fusion Motor Sports

Sales/Customer Service Jun 2005-Nov 2008 Los Angeles, CA

Skills & Abilities

Scheduler-Revised and make last minute changes on schedules.

Management skills- Stablish business plan and complete them in a timely manner.

Customer Service-Make sure the client is satisfied with the service we provide.

Bilingual English and Spanish-I use my bilingual qualification when needed.

Business Communication-Write daily reports using excel spread sheet and window

Computer Skills: Microsoft, power point, Excel, Atlas, PMS, window 10 and Guest ware

Certification

Armed and Unarmed Security Officer Certified November 2009

Ednet Career Institute Los Angeles, CA

Accomplished G.E.D. Certificate April 2009

Alexandria Adult Learning Center Alexandria, VA

Hotel and tourism Management April 2020

Florida Atlantic University Boca Raton, FL

Contact this candidate