Manager Program

Charles Kuhlman

Program and Project Manager

Skills and Experience

Project Management

Financial Reporting

Budget Preparation

Establishing, tracking KPI

Executive Reporting

Vendor Management

Asset Management

Compliance and Regulatory

Multi-National Operations

Off-shore team management

Agile Frameworks incl SAFe

Process Improvement

Infrastructure Management

IT Leadership

Shared Services / Hosted Operations

Budget up to $25mm

Staff managed up to 75

Industry Lines / Domains

Manufacturing

Telecommunications

Airlines

Government / Defense

Banking, Finance, Insurance

Healthcare

Pharmaceuticals & Life Sciences

Computer Applications

Atlassian JIRA suite

MS Project, Visio, Office

SAP (user, financial controls)

Education/Qualifications

University of Phoenix

University of Minnesota

Continuing Education, Project Management Institute

Affiliations

IEEE

PMI

Infragard

Recent Professional

Work History

Boortmalt NV

North American IT Director 2020

Real Life Sciences

Program Manager 2019-2020

Horizontal Integration

Program Manager 2018

Apex Systems

Project Manager 2017-2018

US Bankcorp

Program Manager 2016-2017

Experis / Manpower Group

Consultant 2015-2016

Signature Consultants

Consultant 2015

Principal Areas of Practice: An experienced strategic thinker / manager of application and infrastructure development and build-out. Has delivered multiple high-value projects meeting stakeholder expectations and improving operating efficiencies. Ability to anticipate and decipher user needs and translate those into effective project and program management.

Major Projects and Professional Experience:

Sr. Project and Program Manager, multiple data center construction and build-out projects.

Delivered on time and within budget multiple data center construction and build out projects. Project were world-wide in scope (in one instance 35 large facilities outside of North America). Worked with and managed the contributions of construction and architectural specialists, environmental engineers, electrical and HVAC engineers, and facilities designers. Acted as corporate representative to the general contractors. Managed vendor selection, delivery, and performance measurements. Made frequent reports to executive leadership on project / build scope, schedule, and budget factors. Worked to mitigate project changes including developing problem solutions and gaining consensus / approvals for implementation.

Sr. Project Manager, standup of new $1 billion specialty drug pharmacy service; Prime Therapeutic

Directed the creation and continuation of reporting services in support of the rapid (90 day) stand-up of a new specially drug pharmacy operation. Reports required by pharmaceutical companies, the US-FDA & US-DEA, and multiple state regulator entities were fully available on Day One of the new business operation. Reports specifically addressed supply chain and patient compliance & utilization tracking for high-value / high-cost drugs including biological therapies with limited transport and shelf life. Led development of internal supply chain management (S&OP and then quickly moving to SIOP) methods and disciplines for the management of pharmaceutical inventories and deliveries. Worked to corporate standards for Data Governance & Management and Data Lifecycle management. Worked to CMS standards for Medicare & Medicaid eligibility determination, claims management / claims processing, and ICD-10 implementation. Staff managed included 12 local (US) report developers and DBA development staff. Budgetary responsibility >$500k.

Sr. Project Manager, Multiple Acquisition / integration efforts, Healthcare Management; Optum

Managed multiple (8 total in one year) acquisitions of small ($5-10 million) medical data management companies. Directed the integration of external data sets into existing Enterprise platforms. Ensured that corporate and HIPAA privacy and data integrity requirements were continuously monitored and executed. Worked to CMS standards for Medicare & Medicaid eligibility determination, claims management / claims processing, and ICD-10 implementation. Staff managed included 10 in the US (Central and Pacific time zone) plus an additional 25 off-shore in India. Total budget managed was $4mm yearly.

Sr. Project & Program Manager, $1 billion division divestiture, financial / insurance; Zurich Insurance

Managed the information systems work streams necessary for divestiture from former ownership group and acquisition / integration by new ownership group. Created and directed multiple working groups to handle hardware infrastructure, database, and data exchange / ETL issues. Ensured that general ledger, HR, email / calendaring, external internet presence, and national networking changes were made at the time of ownership change. Established aggressive internal program to maintain compliance with corporate and Federal regulations. Heavily involved in tactical operations and strategic planning including enterprise-level yearly budget planning. Managed divestiture team of 15 front-line SME staff plus an additional 10 at the legacy parent company. Managed local divestiture/acquisition IT budget >$1mm.

Sr. Project Manager, world-wide ITAM and IDS system implementation; NASDAQ OMX

Implemented multiple service management, asset management and intrusion detection systems at three hyper-scale data centers. Replaced multiple, diverse systems and manual methodologies with centrally managed scan and repository appliances. Successfully managed security considerations including focused firewall and router rule sets. Validated and collated data into customized management reports and dashboards and provided management analysis for further action. Managed international compliance issues for Infosec and trading integrity requirements. Worked with multiple trading platforms including securities, commodities, and FOREX.

Sr. Project Manager, national technical refresh of retail banking technology; US Bank

Managed and executed a national technical refresh of retail banking technology for a top-5 bank corporation. This included the establishment of a design and support lab supporting 8 standard branch layouts, development of shipping and inventory procedures covering 50,000 line items of equipment, and the scheduling of over 3600 locations. Direct staff supervision of 25 front line SME plus budget responsibility for overall program (> $1mm).

15+ years international experience highlights

Lived and worked in Hong Kong, Seoul, (West) Berlin, Heidelberg, and Geneva. Conducted client support, sales, infrastructure engineering, project management, and employee management duties along the Pacific Rim, South Asia, and EMEA regions. Managed staff and work product in non-English speaking countries. Worked in conventional office settings as well as austere / remote locations. Managed large staff elements in 11 Pacific Rim countries and 7 EMEA countries. Managed world-wide staff, CapEX and OpEx budgets.

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