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Manager Customer

Location:
Cedar Hill, TX
Posted:
December 19, 2020

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Resume:

Arnetta Thomas

*** ***** ** ***** ****, TX ***** 972-***-**** aditj2@r.postjobfree.com

WORK EXPERIENCE

Shutter y — Warehouse Manager

Rent The Runway — Operations Manager

Darly Flood Logistics — Senior Operations Manager/Transportation Builder’s Preferred — Director of Operations

11/2019 to Present, Plano, Tx

Help start this facility up. Managed 173 employees and twice as much doing peak season. Handle the inventory and budget for the entire warehouse. Managed offsite 3PL where extra inventory is stored. Conducted employee evaluations, one on ones, and KPI's. Deal with all vendors

(UPS,USPS,UPSMI, FedEx) to make sure everything is shipped out on a daily basis. Make sure production have all material to make sure they can run the machines to get customer orders out in a timely matter. Handle payroll on a weekly basis with Kronos, handle schedules, etc.

05/2019 to 11/2019, Arlington, Tx

Help launched start up of new facility. Manage 100 employees. Plan and schedule pickups. Conducted startups and closes. Work with FedEx, UPS, UPS Air, and T-Force for shipping product on time. Manage employee time cards and payroll, Develop and execute strategy to enhance and maintain facility productivity and eliminate or improve the unproductive aspects of the current strategy. Created KPI’s and implemented them. Plan and execute social, diversity and training activities to maintain a well trained and cohesive team. Mitigate expenses by accurately forecasting and scheduling employees based on hourly and daily projected workload. Assisted with the training of assigned staff and site based staff in the proper use of specialized tools, materials, and equipment. Created bi-weekly schedule for 100 employees. 10/2013 to 05/2019, Coppell, TX

Responsible for all facets of inbound and outbound activities for Dallas area. Set departmental objectives and implement policies and procedures that maximize performance, pro tability, customer satisfaction, safety, and accountability. Route planning daily for drivers, setup pickup for air freight, and ground pickups for FedEx and UPS. Made sure DOT rules and regulations were followed. Administer logistics projects through partnering with cross-functional teams across the organization. Project Manager for global logistics initiative, aligning with nance, sales, and marketing departments with objective to gain more market share from key customers. WMS “Superuser” with thorough knowledge of system structure and heavy involvement in testing, training, con guration, and troubleshooting. Increased ful llment productivity 46% through conveyor and racking redesign and re-slotting of high-velocity SKU’s. Key member managing 466k sq. ft. site relocation; including construction, design, testing, employee training, and ongoing improvements. Accomplished in 10 months, on-time and under budget. Created KPI’s and implemented them. Spearheaded standards engineering project, providing training to management staff on process standardization, data collection through time studies and grade factoring, and program sustainability. Achieved safety facility record of 1,252 days with zero

EDUCATION

Cleveland State University — Bachelor in Logistics Management and Supply Chain Six Sigma - Green Belt

09/1999 to 05/2013, Cleveland, OH

Managed 450 people.Developed and maintained reporting procedures for tracking the effectiveness of various programs. Created KPI’s and implemented them. Supervised and motivated staff by recognizing and rewarding individual achievements, maintaining a positive attitude, encouraging creativity and delegating tasks appropriately. Evaluated programs to determine necessary equipment and supplies and maintained inventory controls. Develop and execute strategy to enhance and maintain facility productivity and eliminate or improve the unproductive aspects of the current strategy. Plan and execute social, diversity and training activities to maintain a well trained and cohesive team. Mitigate expenses by accurately forecasting and scheduling employees based on hourly and daily projected workload. Addressed customer complaints and issues escalated from Customer Support Center and regional personnel; maintain problem ownership and accountability. Designed, evaluated and implemented several processes that saved thousands of hours toward the company. Prepared reports, Power Point presentations and Excel spreadsheets weekly and monthly for executive management for concise and easy resolution. Coordinated efforts between several departments to resolve complex customer issues.

05/1999 to 12/2006



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