Service Data Entry

Soumya Nagaraj

**** ********* ** *********** ** · 647-***-**** · soumyanraj@gmailcom·

PROFILE: Experienced in different industries such as Finance, Insurance, Energy, communication and Information Technology in various roles

EXPERTISE:

● Administrative Support and Client support representative

● Experienced in A/R, invoicing, billing queries and update payroll hours

● Effective Communication and listening skills

● Attention to detail and excellent problem solving

● Data Entry (60 WPM), Filing & Records Management

● Experienced in generating Reports and creating Presentations

● Advanced Microsoft Office, SharePoint, QuickBooks, CRM Platforms

● Collect, sort and verify data from various resources PROFESSIONAL EXPERIENCE:

Office Admin

OAKVILLE HONDA, Oakville ON 2019 – 2020

● Experience in working with CDK to open/close work orders related to vehicle repairsWorked closely on generated Excel and work-based reports for monthly and quarterly reports related to accounts receivables

● Call customers to book appointments for their vehicle repair and update them on the status of their vehicle damage.

● Responsible for sending all mails out and managing all incoming communications [mails, phones, faxes, emails etc]

● Worked on data entry, updating payroll hours for technicians on bi-weekly basis to ensure timely payment to employees [ employees’ details, vacation days, billing and payment details etc]

● Follow up with insurance companies regarding claims made on customer vehicle repairs

● Managed billing, invoicing customers upon completion of repair Customer Service Agent

JUST ENERGY, Mississauga, ON 2014 – 2016

● Respond to telephone inquiries, provided quality service to customers and associates

● Assisted customers with their queries and concerns over the phone

● Enrolled customers for new service requests and processed payments over phone

● To maintain continuity of service assisted in transferring of existing customers to their new location upon request

● Follow up with customers with their issues by making outbound calls when required

● Entered and updated new customer details in the customer relationship management software according to administrative guidelines

● Give accurate and appropriate information to customers, troubleshoot issues and resolve complaints

● Explain procedure related to billing

Senior Process Analyst

AXA INSURANCE, India 2004 –

2008

● Monitoring daily performance of team members to ensure SLA target of the team are met

● Work allocation as a part of pipeline management

● Analyzing error of team members on periodic basis, draw a training plans to assist overall performance

● Monitor unproductive time on a daily basis

● Quality checks & audit report preparation

● Involved in forums to formulate process improvement ideas to enhance various factors within the process implement & monitor solutions

● Coordinating with management for imparting training

● Responsible for overall training of new recruits on processes

● Preparing various weekly and monthly reports, audit reports, query from Work Tracking System

● Achieving production & quality targets in line with SLA (service level agreement) Co-Ordinator and Data Entry Operator

Reliance InfoComm Limited, India 2001- 2003

● Creating, Managing & Updating Marketing Database

● Functioning as an interface between Marketing and GSI Planning team and providing relevant information to the teams

● Involved in creating & making available reports & analysis to various teams of the company & management

● Co-ordination and planning with the Geographic Information Survey (GIS) Department Identifying the prospective clients, coordination with the business development team for planning

● Assisted Legal department head in preparing legal paperwork, documentation, sending email to clients using Microsoft outlook

● Handled client calls and booked appointments for meeting with legal head EDUCATION:

Bachelor of Computer Science from Bangalore University, India

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