Collections Specialist/Consultant

CHERYL SINCLAIR

Email : aditc8@r.postjobfree.com • Cell # 718-***-****

https://www.linkedin.com/in/cheryl-sinclair-78503727

Qualifications:

Collections Specialist with a 19-year background in B2B Corporate Collections. Multiple industries: Commercial Banking, Restoration, Staffing, I.T., Engineering Design/Investigation & Analysis, Real Estate

Employment History:

12/17-4/20 PenFed Credit Union Formerly Progressive Credit Union New York, NY

Default Servicing Specialist II

Initiate appropriate follow-up activity on delinquent Taxi Medallion accounts and/or consumer

accounts while maintaining required chronological records of all facts, information developed

and actions taken.

•Initiate appropriate follow-up activity on 150-200 delinquent taxi medallion, real estate accounts

•Analyze information in members’ record to determine course of action to be taken and select a

•method for effectiveness.

•Process 1-time ACH’s for taxi medallion Loans daily

•Perform collection follow-up and due diligence on more complex and/or advanced cases,

•including but not limited to real estate loans, deceased member obligations, accounts signed

•out for repossession or foreclosure, negative share accounts, inbound calls from members with

•Solicit hardship applications and analyzes the information with supervisor and/or manager.

•Make recommendations on options that members and PenFed should consider as a means to

•resolve short and long-term financial challenges.

Manage a pipeline of over 2,300 Commercial loans valued at over $1.7B

Assess loan activity and direct the appropriate department regarding necessary transfers

Analyze returned loan payments and coordinate replacements of these payments with members

Correspond with agents/radio groups for collection efforts to track delinquent account payments

Generate bi-monthly Delinquency Reports, and review with General Counsel, and make recommendations to Management regarding repossessions, foreclosures and legal action

Liaison between members and Medallion Loan Department

Coordinate with loan officers regarding the status of matured loans, or those loans pending workout/forbearance

Generate payment reminders, delinquent notices and acceleration letters

Effectively document all communication with members, attorneys and employees

5/17-11/17 Servpro of Midtown Manhattan New York, N.Y.

Collections Specialist

Managed a pipeline of 150 accounts increasing Revenue by $855,729.49 (46%). All of which were complicated or unique, to ensure payment was received

Accounts payable- Excel reporting regarding Hurricane Harvey, Hurricane Irma’s expenses, parking tickets, Liens and credit card statements

Create FNOL’s (First Notice Of Lost), residential and commercial water, smoke, mold, and fire damage invoices

Maintained detailed and accurate files and notes regarding collection efforts

Liaison between Servpro and all insurance companies, adjusters, professional loss consultants and insured

9/14-9/16 Axelon Services Corporation New York, N.Y.

Collections Consultant

Responsible for a pipeline of 275 accounts reducing bad debt from 80% to 20% by implementing the auto-debit payment process for JobDiva, resulting in a 60% increase in Revenue, some of which were complicated or unique, to ensure payment was received

Excel reporting from multiple VMS Portals regarding the daily Wells Fargo ACH payments. Global reporting to compare status of usage Recruiter/Resume/Candidate ratio

Managed the deactivation list for JobDiva

Bi-weekly meetings with the CFO

Maintained detailed and accurate files and notes regarding collection efforts

7/13-11/13 Eastern Funding New York, N.Y.

Collections Specialist

Responsible for adding up to 250 Checks on the Excel Spreadsheet daily

Managed the Bounce Report for Customers that appeared on the Daily Automatic Payment Returns regarding ACH and Check Payments

10/12-5/13 Thornton Tomasetti New York, N.Y.

Collections Specialist

Managed the Collection Portfolio for 100 -150 Foreign and Domestic accounts

Met with Account Managers to review the status of outstanding A/R. Identified problem Accounts and escalate to Accounts Receivable Manager as needed

4/08-9/12 Derive Technologies New York, N.Y.

Collections Specialist/Credit Analyst/Project Accountant

Maintained a $15M dollar ageing compiled of over 232 active accounts

Managed and Supervised 2 Collection Reps. Processed Credit Card charges through E-Pay

Generated weekly and monthly internal financial reporting on open A/R

Performed account analysis and report statistics on outstanding accounts to the CEO, COO, Controller, and VP of Sales

Duties include approving credit and running D&B on potential accounts

Contacted customers to resolve invoice discrepancies and inquiries

Revised and adjusted invoices to reflect actual services provided

Utilized Excel in performing special projects, creating weekly spreadsheets

Distribute invoices to NYPH for payment

Document Manager: Contracts MSA's, NDA's, CDA's, SA's, SOW's & P.O’s

Attended off-site A/R meetings to resolve issues

8/03-4/08 Tri-State Employment Services New York, N.Y.

Collections Specialist

Managed a Collections Portfolio of over 300 City, State, County and Government agencies in Miami-Dade that utilize Tri-State's temporary Employment Services and On-Demand Staffing

Maintained a $10 million-dollar portfolio of accounts with over 80% satisfactory customer success rate

Assisted the Accounts Manager in interpreting and resolving accounts receivable issues and discrepancies with clients

Reviewed and collected outstanding balances from daily aged accounts receivable reports

Generated Commercial Billing and Collections for Fabian Rambler Trucking Company

Proofread and corrected errors input by the Data Entry clerk, using paid histories from Wells Fargo into the system to enable month end

Reconciled Tri-State's billing and payroll check registry to ensure accuracy

Duties include month end

11/98-3/02 Country-Wide Exams Rockville Centre, N.Y.

Customer Service Associate

01/94-10/98 Quality Concepts Brooklyn, NY

Collections Manager

Skills:

Penguin, CU*Base Gold Edition, idocVAULT, proDOC, Microsoft Word, Power Point, Excel (Pivot Tables, V-Lookups), Access, Lotus Notes, Darwin, Pickpro, Summit Apex, Axapta, Deltek/Vision, Salesforce {SFDC}, Intacct, Quickbase, Vision, Advantage, Jack Henry, JobDiva, SAP, QuickBooks and CRM

Education History:

5/07 Mercy College Dobbs Ferry, NY

Bachelor of Arts in Business Management

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