Event Manager, Senior Event Setup Manager
Resume:
Melissa Ingram
Event Management, Event Setup, VIP Specialist
Denver, CO 80239
*******@***.***
• Background includes over 20 years in the hospitality industry.
• 4 years of Event planning and marketing experience.
• 10 years of Administrative Experience.
• 10 years of Equine Marketing and Record keeping experience.
• Excellent supervisory, organization, and customer service skills with 9 years supervisor/management experience.
• Computer Skills include Microsoft Word, Microsoft Excel, ON Q, Delphi, Security Incident and dispatch software, Security Lost and Found Software, Security Safelok key management program, HOTSOS, CI/ TY, and Internet research.
• Experience with a non-profit Equine Rescue
• Volunteer recruiting and grant writing
• Capable of hauling up to a six horse trailer
• Completed Hilton University's basic online Delphi course. Work Experience
Senior Event Services Manager
Gaylord Rockies Hotel and Convention Center
December 2016 to Present
In this position I oversee 6 supervisors and 36 full time housemen. I, along with two other seniors, run the daily setup operation for a 500,000 sq. ft. convention center. We oversee all ballroom, breakout and exhibit hall sets, scheduling of all staff, monitoring labor costs, scheduling temporary labor when needed, reviewing diagrams and all event orders for all groups. We oversee creating daily work sheets to make sure all rooms are set/turned in time for scheduled meetings and meals. We attend all post and pre-con meetings to obtain all pertinent group information. We oversee maintaining all training and discipline for all setup staff.
Event Services Manager
Hilton Orlando Bonnet Creek/Waldorf Astoria Orlando - Orlando, FL December 2016 to December 2018
In this position, I am a liaison between the Meeting planners and the hotel staff. I am the first person to arrive each day and I am responsible for opening the convention center and checking each room set every morning. Hilton Bonnet Creek has 150,000 sq. ft. of meeting space. We are responsible for making sure all events run smoothly and coordinating the supporting departments. We work very closely with the Banquet set up and service teams as well as Sales and Event Managers. We are the first person the Event/Meeting Planners meet, and we have a very high standard of customer service. This is a fast paced position and requires a very professional and efficient person. We are responsible for making sure that all rooms are set up according to the BEOs and that all meals are set correctly and on time. We are there to assist the meeting planners in any needs they may have during their programs. This includes coordinating and assisting with many large social events and weddings throughout the year. We are also assigned Rooms Only groups and are responsible for collecting all the information pertaining to the group and creating and distributing the group resume to all hotel departments.
Lost and Found Coordinator
Hilton Orlando Bonnet Creek/Waldorf Astoria Orlando - Orlando, FL May 2010 to December 2016
In this position I was given the opportunity to set up and organize the lost and found department, which is in charge of all the lost items from both hotels, consisting of 1500 guest rooms, and 150,000 sq. ft. of convention space. My daily responsibilities consist of receiving and proper logging of all incoming items, taking all guest calls pertaining to missing items and the follow up of those calls, responsible for all items including valuables kept in the safes, key control, data entry, proper documentation and dispersal of all unclaimed items, following up with any guest complaints pertaining to missing items, shipping of guest's items, ability to multi-task, maintaining high level of customer service, and keeping the lost and found department organized. Interim Event Services Manager
Hilton Bonnet Creek
October 2015 to April 2016
This was a temporary fill in position. In this position, I acted as a liaison between the Meeting planners and the hotel staff. Hilton Bonnet Creek has 150,000 sq. ft. of meeting space. We are responsible for making sure all events run smoothly and coordinating the supporting departments. We work very closely with the Banquet set up and service teams as well as Sales, Catering and Event Managers. We are the first person the Event/Meeting Planners meet, and we have a very high standard of customer service. This is a fast paced position and requires a very professional and efficient person. We are responsible for making sure that all rooms are set up, according to the BEOs and that all meals are set correctly and on time. We are there to assist the meeting planners in any needs they may have during their programs. This includes coordinating and assisting with many large social events and weddings throughout the year.
Loss Prevention Officer/Dispatcher
Hilton Orlando Bonnet Creek/Waldorf Astoria Orlando - Orlando, FL August 2009 to May 2010
I was part of the pre-opening team for the New Hilton and Waldorf Astoria in Orlando. As a dispatcher, I was the control center for all of the first shift security officers. Other duties include keeping track of all department keys, updating the key authorization list, signing out keys, answering all incoming security phone calls, maintaining an accurate dispatch log, documenting incident reports, ability to multi-task, handle all over flow lost and found calls, some FedEx shipping, data entry, maintaining high level of customer service, printing new employee ID cards, handling security clearance for contractors, etc. Security Supervisor
The Villas of Grand Cypress Orlando
November 2007 to August 2009
In this position I was the swing shift supervisor. Duties included patrol of property, Operating welcome gates and documenting all incoming traffic, Supervise 4 other officers while on duty, cover shifts when staff was short, train new security staff, respond to alarms, respond to injuries, writing incident reports for all incidence during my shift, secure lost and found, secure buildings, internal mail dispersal, VIP escorts, etc.
Farm Manager/Admin
Eldorado Paso Finos
May 2003 to November 2007
In this position, I oversaw the family horse breeding farm. I did everything associated with running a full training and breeding facility, in charge of the care of 30 horses, maintain all health and breeding records, oversee the training and progress of all horses, submitting all information required for the registration of the horses, in charge of registration of horses and riders for horse shows, marketing of sale horses, development of all magazine and internet ads for the farm, managing the farm stallion and maintaining records of all breeding bookings for the year, preparing sale and breeding contracts, negotiating the sale of horses, etc.
Event / Show Manager
Paso Fino Owners Group, LLC
February 2005 to April 2007
This position was basically an Event planning job for elite equestrian competitions. I organized two big events while working for this group. I was in charge of booking the venue, setting the dates, negotiating all contracts, obtaining all required permits, contracting the judges for the events, arranging travel for all staff, visiting and choosing the host hotel, organizing the staff banquet, selling VIP tables, ordering tables and linens, designing the landscaping for the arena and contracting the landscapers, ordering the trophies and championship blankets, in charge of developing all magazine and internet ads, marketing to local TV and radio stations, organizing the daily show itinerary, negotiating staff compensation, maintaining the budget set for the event, hiring bartenders and wait staff, setting up security, assigning stalls, keeping track of all horses entered in the event, etc. Assistant Barn Manager
Grand Cypress Equestrian Center - Orlando, FL
December 1999 to May 2003
This position was located at the Grand Cypress Equestrian Center. I was in complete charge of the Western Trail barn and it's 8 horses, Assisted in the daily running of the main barn and it's 42 horses, in charge of maintaining all vaccine and health records for the horses, scheduling of vets, ordering and inventory of supplies, interviewing, hiring, training, and scheduling of grooms, MOD duty 3 nights a week, lived on property, covered shifts for any call-ins, preparing the property for dinner events, marketing of sale horses, training lesson horses, etc. Education
Associate
Associate
Valencia College
Skills
• Microsoft Office (10+ years)
• Microsoft Word (10+ years)
• Microsoft Outlook (10+ years)
• Excel (10+ years)
• Marketing (10+ years)
• Communications (10+ years)
Contact this candidate