Contact Details Sales

PERSONAL DETAILS

Surname : Rocker

First Names : Nasreen Bibi

Residential Address : 22 B Olifants Street

Extension 2

Lenasia

1827

Cell : 081*******/064********

Email : adit6r@r.postjobfree.com

Tel. : 011-***-**-**

Identity Number : 910**********

Date of Birth : 15 April 1991

Sex : Female

Marital Status : Single

Home Language : English

Other Languages : Afrikaans

Health : Excellent

Nationality : South African

Criminal Offences : None

Hobbies : Travelling & Scenery, Adventure and Sports Drivers License : Code 8

EDUCATIONAL QUALIFICATIONS

School Attended : Willowmead Secondary School

Highest Standard Passed : Matric (N.S.C) National Senior Certificate

(Exemption Pass)

Subjects Passed : English Home Language HG

Afrikaans First Additional Language HG

Mathematical Literacy HG

Life Orientation HG

Accounting HG

Business Studies HG

Economics HG

Year Obtained : 2008

SECONDARY ACHIEVEMENTS AND AWARDS

*Honours From Willowmead Secondary School For Outstanding Achievement Top Matriculant 2008

*Date Of Honour : 6th February 2009

SKILLS PROFILE

*Communication Skills: Direct Telephone Liason (Call Centre Training )

*Name of Institution /Training Centre : Thene Recruitment Services

*Duration : 16 February 2009 -21 February 2009

-I have completed Training with the following skills :

• Sales

• Basic and advanced

customer services

• Communication Skills

• Inbound Call

Management

• Telephone Etiquette

*Course : Computer Training

• M.S Office

• Word

• Excel

• Powerpoint

• Access

*Name Of Agency : Lukedan Training Centre

EMPLOYMENT HISTORY

Name of Company : Thene Recruitment Services

Position : Recruitment Consultant

Duties : Identifying New Clients

• Frontline Interview Sessions

• Conducting Verbal Assessments

• Briefing Company Information

• Scheduling Interviews

• Telephonic Interview Sessions

Reason For Leaving : Seeking Further Experience

Period Of Employment : 02nd March 2009 -28th August 2009 Reference : Ishmael

Contact Details : 078-***-****

Position :Team Leader

Name of Company : Devanis Caterers

Position : Administration Clerk And Caterer

Duties : Invoicing

• Telephonic Orders

• Telephonic Quotations

• Drafting Quotations

• Events Set Up

• General Enquiries

• Receiving Of Payments

• Producing Banking Details

• Understanding and Explaining Of

Catalogues

• Catering

Period Of Employment : 03rd September 2009 -20 April 2010 Reference : Mano

Contact Details : 011-***-****

Reason For Leaving : Company Relocated

Name of Company : Standard Bank

Position : Frontline Teller and Enquiries Clerk

Duties :Cash Withdrawals

• Cash Deposits

• Cheque Withdrawals

• Cheque Deposits

• Frontline Customer Service

• Exchange of Cash notes for Coins

• Exchange of Coins For Cash notes

• Issuing Of Statements

• Payments

• Transfers

• Special Clearance Cheques

• Float (Relief)

• Balancing Of Cash Drawers

• General Enquiries

• Promoting Of Banking Products

• Detection of Genuine and

Counterfeit Cash Notes

Period Of Employment :28th April 2010 -30 April 2011 Reference : Linah (Team Leader)

Contact Details : 016-***-****

Name of Company :Quest Staffing Solutions

Position :Response Handling

Duties :Data Capturing Of External Client

Applications

• Spelling Amendments

• Analyzing Information

• Confirming Banking Details

• Capturing 600 Documents

per Day

Period of Employment : 01st January 2013 -28th June 2013 Reference : Victor Theron

Contact Details : 083-****-***

Name of Company : First National Bank Contact Centre Position : Sales & Service Consultant

(Inbound &Outbound)

Duties : General Enquiries

• Debit Card Disputes

• Escalations

• Cell phone Banking Maintenance

and Enquiries

• Payments

• Linking of Beneficiaries

• Online Banking Registrations

• Upgrading Of Current Accounts

• Transfers

• Linking and Explaining Value

added Services

• Emailing Of Statements

• Emailing Tax Forms

• Conflict Management

• Selling Skills

• Verbal And Written

Communication (incl Listening)

• Presentation and Facilitation

• Credit Card Offers

• Offer and Fulfillment Of Overdrafts

• Overdraft Limit Increase

• Explaining Banking Charges

• Temporary Loans Offers and

Fulfillment

• Personal Loans Lead Referrals

• Smart Devices General Enquiries

and Lead Referrals

• New Accounts Lead Referrals

• Investments Referrals

• Business Account Payments

• Customer Service

• Logging Complaints

• Telephone Banking

• Debit Order Stop Payments

• Reversals

• Logging Missing Payments

• Incontact maintenance and

Registration

Period Of Employment : 10th July 2013 Until Present Reference : Melissa Diphofa

Contact Details : 087*******

Name of Company : First National Bank (Bank City ) Position : FNB pricing consultant

(Inbound &Outbound)

Duties : General Enquiries, Reversal of bank

charges according to mandates,Calculations,Pricing Guru request approvals. Reference :Pratiksha -FNB Bank City HR

MOTIVATION

I have excellent customer relation skills being the "people" person that I am. I enjoy the interaction between clients, which is currently a large part of my job at First National Bank. My duties include problem solving, Keeping customers happy, allowing them to feel heard and understood,which are often the most common requirements from a client. I enjoy learning about each individual and their expectations from their bank and in turn providing them with solutions to their problems or pro-active suggestions to keep them a happy customer.

I have throughout my experience, learnt how to find realistic goals which the bank is able to fulfill by taking into account the company's diverse capabilities. This often results in a satisfied, repeat client, remaining loyal to his/her banking corporation.

Contact this candidate