Quelvin Kennedy P. Urcia

Home Address: Block** Lot 2B, Cleopatra Street

Barangay Santa Ana, Exodus Floodway, Taytay Rizal, Philippines 1920

Cell phone No.: +639*********

E-mail: adit41@r.postjobfree.com

Work Experience

Mar 2020 – Oct 2020

Social Media Associate at Meralco

Chosen by Meralco to handle their social media account, Email and website chat. Main role is to assist the customer when it comes to their comments inside the page and or in their posts. Assisting with their inquiries through chat and email and coordinating with business centers of Meralco for better assistance during the first six months of the pandemic.

May 2019 – Sep 2019

Healthcare Specialist at Teleperformance Philippines

Assisting customers in the U.S with regards to their health care needs. Providing reliable information on what are included in their purchased health plan and coordinating with facilities that are reliable to make sure it is suitable with their needs. Handles billings, scheduling, coordination with multiple organization and facilities.

Jun 2017 – Jul 2018

Automobile Service Advisor at Concentrix

Mainly assisting customers and people from the service department of General Motors handling Buick, Cadillac, Hummer, Chevrolet and Pontiac. Assisting customers with service bills, insurance related concerns, basic trouble shooting, roadside assistance and identifying if the concern in the vehicle is for service or under warranty.

Nov 2014 – Jun 2016

Travel Specialist at Motif Ltd Ecommerce Building Eastwood

Main role is to coordinate and assist airlines and customers for itinerary, ticketing and billing. Assisting customers with website difficulties, itinerary building, costing, billing, and reservations for hotel and rental cars. Assisting airline associates who are on the ground and those who are in a contact center. Wordspan, Farelogics and SABER are the main GDS used.

Mar 2014 – Oct 2014

Cricket Wireless Customer Service Representative at Aditya Birla Minacs

Multi-skilled position that handles activation and cancelling of services, basic trouble shooting, website assistance, phone tracking, porting, top-up and billing for a U.S telecommunication company.

Education

Worldspan, Farelogics and SABER Troubleshooting and Familiarization Trainings

Exemium Incorporated Customer Care and Business Communication Training

3nd year of Bachelor of Science in Tourism Management at Arellano University Pasig

High School Batch 2011-2010 at Arellano University Pasig

Awards

Certificate of Participation from Oceanlink Institute, Inc. for half day of apprenticeship by Experience (APEX) Program Conducted M/V St. Augustine of Hippo at 30th day of September 2012

Certificate of Participation from La Carmela de Boracay for Departmental skills demonstrations about hotel operations at 3rd day of October 2012

Certificate of Participation from Global Training & Career Consultary, Inc. for Shipboard familiarization, Resort Immersion & Tourism Seminar oat 30th day of September to 4th of October 2012

Certificate of Participation from Rizal Uno for Eco tourism and Customer Management at the 6th day of October 2012

Volunteer Work

Staff of Hotel, Restaurant & Tourism Management School Society (HRTMSS) at Arellano University Pasig (2011-2012)

Auditor for Tour Guiding and Tourism Society Organization (TGTSO) at Arellano University Pasig (2012-2013)

Usherette in some events at Arellano University Pasig

Summary of skills

Basic knowledge of Microsoft Application ( Word, Excel, PowerPoint, Teams, Skype, etc. )

Knowledge of using different global distribution systems.

Great communication skills verbal and written

Customer handling proficient