SANDRINE PANUNZI

** **** ******-*** * Longmont, CO 80501

Email: adiszr@r.postjobfree.com

Phone: 667-***-****

EDUCATION

Towson State University, MD-BA in International Studies

SKILLS

• Bilingual in French and English

• Typing 65 wpm, proficient in Microsoft Word, Excel and Outlook

• 12 Years of Customer Service Experience

PROFESSIONAL EXPERIENCE

August 2019-Present Collections Specialist-Santander, Centennial, CO

• Answered 50-70 incoming calls from clients to set up payments arrangements for past due

accounts on auto loans

• Processed payments with speed pay western union

• Educated clients on their status of their accounts and their options to bring their

Accounts current and provided first call resolution

September 2018-July 2019-Synnex- Louisville, CO-Order Support Representative

• Processed orders from different resellers

• Contacted clients regarding pricing and items discrepancies

July 2016-August 2018-Firstlink Freight International, Irvine, CA- Import and Export Coordinator

• Processed Imports and Exports documents to clear shipments

• Processed Invoices for carriers and clients

• Filed 100 clients portfolios on a weekly basis

March 2015-June 2016 Markimex-Irvine, CA-Order Processor

• Processed purchases orders from clients and RMA’s for defective products

• Printed UPS labels for shipments

• Researched and made claims with UPS for lost and damaged products

January 2012-February 2015-Mamba Soccer-Huntington Beach, CA-Marketing Sales Representative

• Contacted Athletic Division of Schools and soccer clubs to educate them about our soccer uniforms as well as related products which increased company’s revenues by 15%

• Built a Marketing list for potential clients on Excel

August 2007-December 2011-Diamond Comic Distributors-Timonium, MD-French Customer Service Representative

• Processed orders, credits and replacements of products for retailers

• Downloaded excel files on the retailer's website

• Offered comic products to clients which increased company’s profit by 10%

August 2004-July 2007 Verizon Wireless, Hanover MD-Business Coordinator

• Activated and programmed replacement cellular devices

• Troubleshoot malfunctioning cellular devices

• Answered billing questions and performed price plan changes

October 1996-July 2004 Visa International, Owings Mills, MD-Customer Service Representative

• Cancelled lost and stolen Visa credit cards and made arrangements for emergency cards

• Compiled incident reports for non-compliant merchants

• Translated surveys from French to English to improve satisfaction of clients

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