Experienced Admin, Call Center and Customer Care Professional

PRIYANKA JAGTAP

Mobile : +971-*********

Email : adisuw@r.postjobfree.com

Objective

“To work in good challenging and fast growing industries by putting the practical effort with my current knowledge and good interpersonal skills with ethics and ability to build a good Team of people in an organization, contribute effectively and efficiently towards the achievement of organizational goal”. Professional Experience

Group L Company (Transguard) (From Sep 2019 to June 2020) Data Entry Clerk & Administrative Assistant-

• Entering data into database software and checking to ensure the accuracy of the data that has been inputted.

• Resolving discrepancies in information and obtaining further information for incomplete documents.

• Review data for deficiencies or error, correct and incompatibilities if possible and check output.

• Reporting the Operation Manager directly and sending the performance report on daily/weekly/monthly basis via email.

HEXAWARE BPS (From Sep 2018 to Aug 2019)

Customer Service Supervisor-

• Processing of HDFC Life Insurance to new and existing customers.

• Processing of new Insurances, checking and verifying the data’s entered in the company system.

• Approving and transferring the Insurance applications to the concerned departments after the verification.

• Replying via email / phone to the customers related the HDFC Life Enquiries such as the application statuses and other related information’s.

• Assisting the sales team for new leads and related enquiries.

• Reporting the Operation Manager directly and sending the team performance report on daily/weekly/monthly basis via email.

ARAMEX (Aramex International Contact Center)(From June 2017 to Dec 2017) Operation Coordinator-

• Handling all enquires related to delivery and Pick up via phone / email.

• Coordinate with couriers for urgent collection or deliveries.

• Reporting or arranging the urgent request to Operation Team.

• Supporting customers for online booking.

• Requesting the POD to the POD department and sending the customers.

• Supporting the Operation team for bulk pick up booking (Via excel upload / Online booking Management).

• Sending Delivery status report to customers.

VERTEX Customer Service (From April 2016 - May 2017) Customer Service Executive -

• Reporting Customer Service Supervisor.

• Handling all incoming enquiries receiving via email / Telephone.

• Handling direct customers.

• Supporting team to make performance and pending reports.

• Filing and updating the customer data in the company software. Education

• Successfully Completed Bsc – Physics (2015), Modern College, Mumbai, India.

• Successful Completed HSC - Science (2012), VK Junior College, Navi Mumbai, India.

• Successfully Completed Ms-Cit (2009), Infotech,

Kalamboli, Navi Mumbai, India.

• Successfully Completed SSC (2009), MES Dyanmandir, Kalamboli, Navi Mumbai, India. Skills & Expertise

Operations Management, Teamwork, Customer Service, Microsoft Office (Advance Excel), Courier Operations, Typing speed 40 words/Min.

Personal Details

Date of Birth : 13/07/1993

Gender : Female

Nationality : Indian

Marital Status : Married

Languages known : English, Hindi & Marathi.

Driving License : Valid India LMV License

Visa Status : Visit Visa

Declaration – I hereby declare that, all the above mentioned information’s are correct and I bear the responsibility for the correctness of the above mentioned particulars. Priyanka Jagtap

Dubai - UAE

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