Sana Mohammed

Phone: 587-***-**** Email: adisu8@r.postjobfree.com

Certified Scrum Master / Agile Coach / Agile Project Manager

PMP Certified / ISTQB Certified / ITIL Certified Foundation v4

Certified ServiceNow (SaaS) Administrator & Trained CallidusCloud(SaaS) ITIL User

Bachelor’s in Engineering – Electronics and Telecommunications

PROFESSIONAL SUMMARY

13+ years of experience as a Scrum Master/Agile Coach/Project Manager working on complex Agile Projects.

Seasoned Scrum Master specializing in Backlog Management, Requirement Gathering, User Stories, Debugging, Burn-Down Charts, and Automation initiatives with exceptional documentation skills.

Product & Stakeholder Management, extensive experience facilitating Scrum ceremonies (sprint planning, daily scrums/stand up, sprint review & sprint retrospective), removing impediments, working with PM tools like JIRA Cloud, ServiceNow(SaaS), Callidus-Cloud(SaaS), Trello, and Confluence.

Certified ITIL v4 having hands-on experience in incident management, change management, problem management and asset management in Suncor and Shaw.

Experienced producing gap analysis for “current” and “to be” ITSM processes.

oHands-on experience working with ServiceNow Integrations to various enterprise applications like Office 365, SAP, Share-Point, Intranet, etc), HR Case Management, Discovery and CMDB.

ISTQB Certified: specialized in end to end application Quality Assurance with expertise in UAT, Smoke, System Integration, Compatibility testing, Usability testing, Performance, Stress, Regression, API testing, Security, Cross Browsers and Platform Testing.

PROFESSIONAL EXPERIENCE

Suncor, Calgary Jan 2019 – Present

Scrum Master & Agile Project Manager

Project:

ServiceNow: Managed end to end implementation of ServiceNow IT, HR, and Operations modules. Worked with various offshore resources from India and the Philippines on multi-tier platform enhancements and integrations. Responsible for estimation of development, warranty management (fixes/modifications under warranty), reviewing road maps, and creating business process maps. Worked closely with Business Analyst to ensure Technical Design Documentation is accurate and deliverable. Established Scrum Kanban practices with bi-weekly releases.

Responsibilities:

Delivered 9900 hours of enhancements in the past 6 months engraining Agile Practices into day to day Suncor digital operations.

Facilitated Scrum, User Story driven development, Small/Dedicated teams, Product owner/Proxy engagement, iterative delivery, backlog management and testing automation.

Identified gap analysis of current state ITSM processes design and designed to be state solutions within 30 days obtaining Business IT ownership approval and improved process flows eliminating waste Lean.

Responsible for the Stakeholder communication strategies and status/metrics reporting that supported escalation of risks and increased project awareness to all critical stakeholders.

Designed a version-controlled artifact project repository on SharePoint resulting in improved quality control of document retention improving the quality of the project artifacts.

Member of the Center of Excellence “CoE” team responsible for the implementation of the Proactive Operations Model.

Very well versed with ServiceNow Agile Board, Dashboards, Reports, Incident, CMDB, Catalog and HR modules.

Exceptional in fetching Reports from ServiceNow and Catalog items, my work, tasks and Scrum module like Visual Taskboard, Sprint Planning, Sprint Closures, Retrospective, creating Stories, Epics and Automated test cases.

Responsible for creating backlog and prioritizing them. Adding different labels for Product type and ServiceNow Modules.

Created multiple Squads with cross-functional teams applying scrum framework for Agile rapid development & improved quality.

Facilitating the 70-30 model (offshore-onshore) for all Scrum teams resulting in iterative delivery applying a bi-weekly sprint cycle.

Our Service management and Process Transformation expertise plus its cost-effective repeatable delivery model have enabled the client to develop new services and features more quickly to meet Business requirements.

Educate and reinforce scrum and agile framework to team members and stakeholders.

Bring ideas from professional facilitation, coaching, conflict management, mediation, theater and so on to help the team become a high-performance team.

Empower the team to make system and process improvements captured in sprint retrospective meetings.

Used different delivery techniques like Scrum, Kanban and ScrumBan frameworks for efficient flow of processes and rapid iterative delivery.

Provided all support to the team using a Servant Leadership style whenever possible and led by example.

Protected the team from outside distractions, impediments, or team conflicts ensuring focus on product backlog.

Create and maintain release burn downs, velocity projections and project forecasts to create project visibility and enable timely project adjustments.

Shaw Communications, Calgary Oct 2017 – Nov 2018

Scrum Master & QA Lead

Project:

ServiceNow & Callidus Cloud: We deployed new commission model piece by piece (Agile) based on stakeholder requirements. ServiceNow was integrated with Callidus Cloud, Netcracker, and Collabrio ERP. Callidus is a product-based company used as a commissioning system. An integration with Netcracker was required for its friendly end user-experience.

Responsibilities:

Protect digital development team from outside distractions, impediments, or team conflicts, and maintain focus on product backlog project timeline.

Work closely with project owner in backlog management and continuous delivery of features.

Educate and reinforce scrum methodology and agile framework to team members and stakeholders.

Develop and maintain productivity reports for the Scrum team allowing for improvement of the efficiency of the team.

Communicate development status to stakeholders.

Responsible for managing the scrum process with the coordination of scrum team using agile methodology.

Organizes and facilitates the release planning meeting.

Responsible for addressing roadblocks or issues that prevent successful development and testing of approved requirements.

Arrange daily stand-up meetings, facilitate, and schedule other project meetings as required including capability demos as appropriate.

Direct and lead development team from project initiation through the delivery of final product.

Improved team velocity by incorporating capacity planning into sprint planning sessions.

Implemented Issues Tracking in Version One to effectively track impediments against user stories.

Quickly became the recognized Version One expert within Shaw communications.

Resolved a complex infrastructure issue by creating and utilizing a professional network of Scrum Masters, Product Owners and Technical Leads within SHAW.

Involved in running Selenium automation scripts and updating the scripts per enhanced requirements using selenium web driver.

Used JIRA extensively from logging of bugs, writing scenarios based on stories, moving scenarios from development stage to deployment stage, reporting, escalations, etc.

Handled day to day Scrum activities and reports.

Enabled Scrum meetings and Scrum processes. Involved in User Story creation.

Engaged with Product Owner on planning scope and release of the project

Followed Scrum methodology for managing project activities

Conducted daily scrum, sprint planning/retrospective/review meetings

Managed and tracked stories progress using JIRA Scrum board

Assisted BAs in synchronizing the Process Maps on Visio, writing the Mingle stories and updated BRD based on stake-holder requirements.

Shaw Communications, Calgary Mar 2017 – Sep 2017

Scrum Master & QA Lead

Project:

Pay for Performance & Commissions – TNO Digital Team: The Goal is to Create a new model that will pay agents based on their performance, align payouts to business strategies and adopt technology which supports the calculation and payout of new model commission. Existing commission model pays on transactional interactions with our customers that are focused on revenue generating units (RGUs). The dollar amount does not tie back to existing business revenue goals.

Responsibilities:

Discussed and finalized scope of Process and Governance Track, Operating Model, prepared ITSM Scoping Document.

Prepared plan with timelines and activities for process and governance track, planned and finalized time and stakeholders for knowledge acquisition session for each process and governance areas.

Conducted requirement gathering, knowledge acquisition sessions for each process area with incumbent, client SME and Vendor cross functional teams.

Conducted daily scrum, sprint planning/retrospective/review meetings

Managed and tracked stories progress using JIRA Scrum board.

Participated in Stories writing, estimation, scoping of work.

Created complete project plan in Sprint cycles and managed the delivery.

Managed distributed team size into different scrum teams.

Suggest & Implement innovative ideas/ suggestions/ recommendations in release/environment/delivery management.

Audits systems build contents and perform quality checks before and after the implementation of release build changes and identify the variances.

Provides all stakeholders including management/ test team/release management/development/tech leads reports on build progress via appropriate dashboard.

Involved in the creation of Test Strategy and Functional Test Plan based on Business, Functional, Design, IT Architecture and Data Model Documents.

Shaw Communications, Calgary Jul 2016 – Mar 2017

QA Lead – Digital Transformation Team

Project:

Shaw Direct – Digital Transformation: Shaw Direct is the new phase of existing Shaw.ca service, offered by Shaw. Delivering satellite services on Desktop, Mobile and Tablets in this new service, Shaw Direct digital services new enhancements includes single sign-in, upgrading legacy application, Oracle ERP implementation Next Gen Video and Wind Mobile Integration. It includes the associated components and business processes such as authentication, authorization and licensing, search, rentals, subscriptions, manage the Orders, check contents of a user’s personal media vault collection and certain management functions.

Responsibilities:

Key expertise includes testing & debugging GUI & Multi-Applications environment & automated testing using ServiceNow ATF.

Experience in performing Data driven testing to validate the components displayed on the Portal and Backend in ServiceNow.

Responsible for updating daily and weekly dashboards, daily scrums & team meetings with Project Manager and Program Manager as Team lead was on Maternity leave.

Participated in business requirement, design walk through and analyzed business requirements

Prepared test data and documented test results with screen shots and notes in JIRA

Used JIRA extensively from logging of bugs, writing scenarios based on stories, moving scenarios from development stage to deployment stage, reporting & escalations.

Responsible for deliverables, developing the Test Plans, Test Scenarios, and detailed Test Cases based on the Use Case Documents, Business Requirements, and Functional Specifications

Lead UAT testing, Created Go-Live Support and Deployment plan, and was a part of Go/No-Go decision-making team

Validated Soap UI web services messages using SOAP UI Pro testing tool

Addressed many team meetings and coordinated with offshore team.

Rogers Communication, Calgary Oct 2014– Jun 2016

QA Lead

Project:

Wireless Delivery Environment (WDE): To comply with the CRTC’s new policy, Rogers rolled out an advanced solution, Wireless Delivery Environment (WDE), which enables them to provide real time usage summary to customers. Rogers is replacing their old Legacy system, Aurora to Astra, using ORACLE BRM applications for all billing and sales applications. In this project, Rogers restructured their billing system, focusing on deploying an enhanced wireless and wireline environment. Following Wireless Code of Conduct, this project focuses on reduced operational support, better business integration solutions and competitive advantage in the market.

Responsibilities:

Participated in business requirement, design walk through and analyzed business requirements in Agile iterative delivery model

Used Gap analysis process to reports missing information from the requirements to the authors as Query/Clarification

Taken ownership of the modules and interacted with the Project Manager, Business Analysts, and other team members to understand requirements, perform analysis, and confirm business rules and definitions where necessary

Prepared test data and documented test results with screen shots and notes in Quality Center

Responsible for deliverables, developing the Test Plans, Test Scenarios, and detailed Test Cases based on the Use Case Documents, Business Requirements, and Functional Specifications

Lead UAT testing, Created Go-Live Support and Deployment plan, and was a part of Go/No-Go decision-making team

As part of API testing, tested the integration, security, call sequencing and usability testing.

Participated in Daily Triage Meetings with PM, Lead Developer, Lead BA, and SME's

Provided UAT status reports to the QA manager and Project Manager

Vetted the defects internally and scrubbed the defects logged by testers to be assigned to the developers

TransCanada Pipeline, Calgary Aug 2013– Sep 2014

Senior QA Analyst

Projects:

SAP Implementation FileNet P8 Implementation Data Migration: TransCanada in Migration of existing business content from FileNet CS to FileNet P8 and Roll-out of new ECM (Enterprise Content Management) functionality to the enterprise. During this conversion process all the data was converted and load into new P8 database with the help of ETL Developers. ETL Developers started converting the data based on Conversion Strategy documents. TransCanada preferred to implement an SAP ECC suite to achieve higher levels of integration and improve customer relationships and the supply chain's overall efficiency.

FileNet P8 Records Management Implementation: TransCanada’s records were being managed using an older version of FileNet (called Content Services) for electronic records and iRIMS for physical records. TransCanada decided to replace both these systems and have selected IBM’s FileNet Record Management System (RM). IBM Record Management was being release to users as part of Department Roll-out (FileNet P8 ECM System).

SharePoint Migration Custom Application Testing (ICSA): TransCanada decided to upgrade SharePoint services and replace the existing internal portal as well as external portal and migrate its current internal portal from Microsoft SharePoint 2007 to the new SharePoint 2013 collaboration portal. The current external portal is hosted by a third-party provider and is based on Microsoft WSS 3.0; all content from this portal will be migrated to the new SharePoint 2013 external collaboration portal. Even upgraded the Custom ICSA application to create External SharePoint User’s, Change Password, Reset Password, and change User Information.

Responsibilities:

Performed Unit testing on SAP ECC suite and worked closely with SAP ABAP developers.

Involved in the project as ETL ECMG Test Specialist in testing the data Conversion.

Worked closely with Vendors/Business team(s) to understand the deliverables.

Skilled translating business requirements/ user expectations into concise high-level functional specifications, use cases, gap analysis, application modelling & prototyping, and design/ technical requirements.

Involved in the creation of Master Test Plan and Test Strategy by outlining test assumptions, timelines, roles, and responsibilities, build management, entry/exit criteria and deliverables.

Worked closely with the ETL and Development team to understand the business process.

Generated Test Script and Detail Reports using ALM.

Retested new Application Builds after defect fixes.

Executed tests in QA environment by executing Test cases for Smoke, Functional, Integration, End to End, Security, Penetration, Cross browser, Regression, User Acceptance and Batch testing.

Involved in the creation of UAT test plan, UAT test scenarios and UAT test cases.

SaskTel, Saskatoon Jul 2011– May 2013

QA Analyst

Project:

MaxTV on the Go is the new phase of existing MaxOnline video on demand service, offered by SaskTel. Delivering video service on Mobile and Tablets in this new service, MaxTv on The Go offers both TVOD and SVOD contents. It includes the associated components and business processes such as authentication, authorization and licensing, search, rentals, subscriptions, manage the Orders, check contents of a user’s personal media vault collection and certain management functions.

Responsibilities:

Participated in business requirement, design walk through and analyzed business requirements

Used Gap analysis process to reports missing information from the requirements to the authors as Query/Clarification

Taken ownership of the modules and interacted with the Project Manager, Business Analysts, and other team members to understand requirements, perform analysis, and confirm business rules and definitions where necessary

Responsible for deliverables, developing the Test Plans, Test Scenarios, and detailed Test Cases based on the Use Case Documents, Business Requirements, and Functional Specifications

Created a Requirement Traceability Matrix using Quality Center to trace and align test Cases and defects with relevant Business Requirements, Functional Requirements, and design specs.

Lead UAT testing, Created Go-Live Support and Deployment plan.

Participated in Daily Triage Meetings with PM, Lead Developer, Lead BA and SME's

Performed Cross Browser testing on Mobile enabled browsers such as, Firefox, Safari

Performed decision solutions integration as part of credit check

Provided UAT status reports to the QA manager and Project Manager

Addressed many team meetings and coordinated with offshore team.

Provided daily and weekly status to Test Manager

PREVIOUS WORK EXPERIENCE:

Huawei Technologies, South Africa Apr 2010– May 2011

QA Analyst

Metlife Insurance, India Jan 2007– Mar 2010

QA Analyst

EDUCATION, CERTIFICATES, & AFFILIATIONS

Certified Scrum Master

Certified ITIL Foundation v4

Certified ServiceNow (SaaS) Administrator

ISTQB Software Certified Tester

Bachelor’s in Engineering – Electronics and Telecommunications

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