DIANA L. COYLE 610-***-**** adissi@r.postjobfree.com

Philadelphia, PA

PROFESSIONAL PROFILE

Outgoing, strong interpersonal abilities, and a team approach which result in optimum functioning in a positive working environment. Highly resourceful, results-driven administrative professional with a no-quit attitude and goals of attaining maximum performance levels and productivity within the organization. Dedicated and detail-oriented, excelling at multi-tasking and managing priorities with a high sense of urgency while maintaining high-functioning teams. Exhibits valuable rapport-building and negotiation skills in addition to confidence in making business decisions. PROFESSIONAL EXPERIENCE

Pennsylvania Distilling Company, Malvern* Pennsylvania January 2020 – Present Cocktail Bartender

Interact with customers by providing excellent service on the floor and behind the bar. Trained as a craft cocktail bartender while learning spirit notes, emphasizing on the small batch and local product offerings and utilizing local ingredients to create cocktails showcasing company liquors.

KEY HIGHLIGHTS

* Created cocktail recipes for current fall menu

* Designed company logo for apparel using brand

guidelines

* Worked with Distillery Owners to create and

implement reopening plan in accordance with

local Covid-19 mandates

* Retail sales of bottle spirits and take-out cocktails

* Planning and coordinating internal and external

meetings and events for promotion of Distillery

* Worked at Market Stand providing information

and tastings of Distillery products

* Trained with Distillery Manager to learn in house craft cocktail recipes

* Utilized local ingredients to craft in house syrups, cordials, and bitters for use in cocktails

PRIOR WORK EXPERIENCE

Brenntag North America, Reading* Pennsylvania May 2018 – August 2019 IT Administrative Assistant

* Direct Assistant to the Vice President of

Information Technology

* Support to Executive Office Manager; Support to

35 Corporate IT Staff with extended support to

North America Regional IT Staff, Canadian IT

Staff, and Corporate Support to employees in

North America.

* Coordinated successful migration of

approximately 500 employee emails by working

with on site contractors and remotely scheduling

user migrations to the Microsoft 365 system in a

4 week period.

* Created and Presented Brenntag North

America’s Best Email Distribution Group Naming

Conventions across all North American regions.

Renamed, restructured Email Groups according

to Best Practices and worked with regional IT

employees across North America and Canada to

implement changes.

* Assistant to Connecting Culture Team with

coordinating and planning company events and

philanthropic causes. Successfully coordinated

two events including outing for 80 employees at

the Reading Fightin Phils, and an in house Trivia

Event.

* Proactive calendar and email management

* Processes Corporate, IT, and Facility invoices,

reviews for chargeback details, tax related

issues, and discrepancies.

* Budget monitoring of IT Department for fiscal

year

* Coordinates Corporate and IT Building and

Grounds Maintenance

* Planning and coordinating internal and external

meetings

* Preparation of presentations, documents and

reports for high level meetings with senior

leaders

* Liaises and negotiates with vendors to receive

contracts and estimates for contract renewal or

equipment replacement.

* Time administrator

* Purchasing and inventory of supplies

* Domestic event planning

* Lead and Editor of IT Departmental Newsletter.

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DIANA L. COYLE 610-***-**** adissi@r.postjobfree.com Philadelphia, PA

Lancaster County Coffee Roasters, Lancaster*Pennsylvania March 2017-March 2018 Administrative Assistant

* Liaise between senior management, employees,

vendors, and clients to ensure daily operations

and production remained in tact

* Addressed immediate customer concerns

requiring attention and problem solving to

resolve.

* Mentored and onboarded new employees.

* Created training materials related to

administrative and daily office tasks.

* Managed accounts payable/receivable and

expense control procedures.

* Handled account reconciliation and enforced

collections to recover funds and expedite the

clearance on delinquent accounts.

* Conducted weekly warehouse inventory and

ordering.

* Maintained WordPress based ecommerce

website by managing backend plugins

* Engaged in social media management to

promote brand awareness.

* Acted as Onsite IT Solutions for web-based

services and office equipment

City of Philadelphia, Philadelphia*Pennsylvania 2009-2016 Intergovernmental Conference Officer

* Conducted conferences with new clients to resolve disputes regarding petitions for the establishment of paternity and child support.

* Promoted to Acting Supervisor role in 2013

* Engaged in case-specific and procedural

discussions with supervisor and director to create innovative ideas for enhancing efficiencies.

* Assigned special work projects to improve unit

standards and statistics.

* Consistently exceeded performance expectations

in regards to quality of work, dependability,

initiative, and attendance

* Provided mentorship to officers and clerical

workers within Intergovernmental Unit and provide

assistance across units to learn new case

processing procedures

* Formulated training materials and instructional

handouts for new unit procedures.

* Functioned as departmental expert to answer

questions and provide case related solutions to

clientele and colleagues.

* Recognized for work efficiency and courteous,

professional attitude shown toward clients and

colleagues.

KEY STRENGTHS AND SKILLS

Organizational – Organized and comfortable working in a multi-tasking, project-oriented environment. Known as “highly organized and productive employee.” Sought after for information, assistance, guidance, advice and technical assistance. Attentive to detail and possess excellent organizational skills. Able to coordinate and prioritize multiple tasks, problem solve and exceed project deadlines.

Communication – Excellent verbal and written communication abilities. A highly effective team player that understands the value of working together towards a common goal.

Software – Macintosh and Windows literate. Power user in MSOffice 365 including Word, Excel, PowerPoint, Outlook, Visio; Adobe Professional. Quickbooks Accounting. Concur Expense and Travel. WordPress, WooCommerce, Yoast, Google Analytics, SEO, and HTML.

EDUCATION

Alvernia University Reading, PA Graduated 05/2009

Bachelor of Arts, Criminal Justice Administration GPA: 3.5 2

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