CONTACT

Phone : 073*******

Email : adiss7@r.postjobfree.com

ID: 840**********

SKILLS

Project Management

Budget Management

Scope Management

Risk Management

Change Management

Communications Management

Procurement Management

Issue resolution

Contract Negotiation

Project plans

Account management

Customer Journey Mapping

Exchange

Middleware

System Migration

Azure Cloud Migration

Agile

User Stories

Prioritization

Burn Down Chart

Agile Ceremonies

Kanban

Antivirus

Banking

PCI

CRM

Requirements Analysis

Disaster Recovery

SAP

Microsoft Dynamics AX

Azure

Software Testing

SQL

System Integration

Functional Requirement Specifications

Technical support

User training

User manuals

Telephony

ITIL

Data Loss Prevention

Vendor management

ADDITIONAL INFORMATION

●Driving Permit: Code 08

● Availability: Immediate

●Tel: 073*******

●ID: 840**********

Charnelle King

PROFESSIONAL SUMMARY

Dedicated Project Manager promoting dynamic client oversight, problem resolution and cost analysis skills. Bilingual and capable of successfully juggling multiple projects simultaneously.

Results-oriented and high-energy professional with talent for leading by example and inspiring peak performance.

Adaptable and familiar with remote working in various timezones.

WORK HISTORY

Dynamics 365 Delivery Manager 10/2020 to Present

Consulting

Implementation of various Dynamics 365 Initiatives

Agile Project Management

Budgeting

Vendor Management

Offshore Delivery Team Management

Product Backlog Grooming

Prioritization

User Story and Requirements Gathering

Agile Coaching

Project Manager 04/2020 to 07/2020

Cyber Security

Project Planning and Scheduling

Resource Management

Facilitation of workshops

Issue Resolution Management

Budget Management

Risk Management

Facilitating various agile ceremonies

Product Backlog Grooming

Prioritization with Business

Change and Integration Management

Sprint Retrospectives

Showcases and Training

Removal of Impediments and Blockers

User Acceptance Testing System

Integration Testing

Requirements Identification and process definition through the facilitation of workshops.

Directing and managing vendor and partner relationships.

Facilitating and coordinating Requirements Analysis workshops.

Review of all project artefacts including Functional Requirements Documentation and Functional Design Documents.

Setting up Deployment and Testing plans for SIT and UAT

Staff and Team Collaboration

Project Manager 06/2018 to 10/2019

Innovation Group

Requirements Identification and process definition through the facilitation of workshops.

Customer Journey Mapping

Directing and managing vendor and partner relationships.

Facilitating and coordinating Requirements Analysis workshops.

Review of all project artefacts including Functional Requirements Documentation, of general project artefacts such as Project Charters, Scope of Work documents, Risk Management Templates.

Setting up Deployment and Testing plans for SIT and UAT Technologies.

Being the first point of call for any customer related queries.

Calculating Earned Value Planned Value, Cost Performance and Schedule Performance.

Risk management and resolution

Facilitating various agile ceremonies

Product Backlog Grooming Prioritization with Business Change and Integration Management

Sprint Retrospectives Showcases and Training

Enterprise Data Project Manager 03/2017 to 02/2018

Experian (Contract)

Scope Definition, cost management and schedule management of EMEA Delivery projects for Banking and Credit Service Technologies.

Requirements Identification and process definition through the facilitation of workshops.

Directing and managing vendor and partner relationships.

Facilitating and coordinating Requirements Analysis workshops.

Review of all project artefacts including Functional Requirements Documentation, Functional Design Documents.

Setting up Deployment and Testing plans for SIT and UAT Technologies.

Being the first point of call for any customer related queries.

Calculating Earned & Planned Value, Cost Performance and Schedule Performance.

Risk management and resolution.

Change Management and Change initiation.

Ensuring optimal project quality assurance.

Budget tracking.

Drawing up of Project Charters, Statement of work and Project plans.

Setting up of customer payment plans based on Earned Value Management.

Customer relationship and account management.

Processing vendor invoices.

Processing customer invoices.

Initiating procurement processes.

Contract negotiations.

ERP Project Manager 09/2015 to 02/2017

Resolve Immix

Defined scope, cost and schedule of Implementation Projects.

Requirements Identification and process definition.

Facilitated and coordinated requirements analysis workshops.

Review of all project artefacts including Functional Requirements Documentation, Functional Design Documents and Training Manuals.

Set up deployment and testing plans.

Calculated Earned Value Planned Value, Cost Performance and Schedule Performance.

Risk management and resolution.

Change Management and Change initiation.

Ensured optimal project quality assurance.

Budget tracking.

Drawing up of Project Charters, Statement of work and Project plans.

Set up customer payment plans based on Earned Value Management.

Customer and Vendor account management

Processed vendor invoices.

Processed customer invoices.

Contract negotiations.

Vendor and Partner Relationship Management.

Project Manager / System Custodian 03/2012 to 08/2015

Telesure .

Transformed business needs into technical requirements.

System capacity monitoring and maintaining.

Transaction tracing.

Set up business rules within the Traderoot EFT Switches pertaining to fees charged for Debit, Credit, and Hybrid and Cheque cards.

E-Bureau management.

Monitored and managed adjudication models and high-risk merchants.

Managed the HSM Key exchange ceremonies.

Provided user training.

Created user manuals.

Wrote business cases.

Review system enhancement requests.

Visa and MasterCard Compliance testing.

Transactional reconciliations and analysis of Mark Offs.

MTIP and ADVT testing.

Systems integration testing.

Comparison of Data Elements to Technical MasterCard and Visa specifications.

MasterCard Pre-Edit Package and Visa Pre-edit package management.

Correction of Transactional data before sending data off for clearing.

Project Coordinator (Contract) 03/2011 to 03/2012

ABB

Transformed business needs into technical requirements.

Booking of projects of SAP Project Builder •Stock ordering on the SAP Procurement •Customer Liaison for all DX350 Schemes •Coordination of various engineering departments ranging from Technical Drawings to Testing •Project Budgeting •Contract Negotiation •Procurement of stock according to specifications provided by the Engineering department.

IT Manager 06/2007 to 12/2010

Radiant Group (Pty) Ltd

Compiled business cases, test packs and end user manuals.

Technical support and Change Management.

Functional AX ERP support.

External vendor management.

Ensured system training takes place for Dynamics AX applications.

Assisted with month end procedures.

Procurement management.

Budget and cost management.

Ensured adequate business continuity plans were in place.

SQL Database management.

Fraud investigations.

Data validity management.

Desktop support management of five staff members.

ERP Software Testing for any development changes made.

Managed and implanted all IT Projects (PMBOK methodology)

EDUCATION

Emotional Intellegence Life Coach (2020)

Microsoft Dynamics Field Service Functional Consultant: MB-240, 2020

Microsoft Dynamics 365 Fundamentals: MB-900, 2020

Microsoft Azure - MB-500 : MB-500, 2019

Agile Certified Professional : 2014

Project Management Professional : 2012

ITIL. V3 Foundations : 2009

Microsoft Certified Technology Specialist : 2008

Microsoft Certified Systems Engineer : 2008

Microsoft Certified Trainer : 2007

Certificate in Social Sciences : 2004

Matric 2002 : 2002

Hoerskool Randburg - Johannesburg

Highest Grade Passed Grade 12 (Matric)

Subjects Passed English (first language) Afrikaans (second language), Business Economics, Economics, Computer Typing, Biology

ACCOMPLISHMENTS

Successful implementation of the following key strategic initiatives:

Microsoft Dynamics 365 Field Service Implementation:

Scope: Online Field Service Implementation.

Project Budget: R2M

Methodology: Agile

Total Resources: 5 (Global)

GDPR Compliance.

Scope: Global Implementation of the GDPR Compliance framework for data Protection as per EU Law.

Project Budget: R5M

Methodology: Agile

Total Resources: 6 (Global)

Azure Cloud Migration of all supplier and vendor data records.

Scope: Azure Cloud migration of all customer related data to the Azure Cloud.

Project Budget: R2M

Methodology: Agile

Total Resources: 12 (Global

MITEL VOIP – Implementation (Cloud Based Infrastructure).

Scope: Implementation of a Cloud based Telephony system

Methodology: Waterfall

Total Resources: 12 (Global

Power Curve Implementation for Core Banking and Credit Services at one of South Africa's major banks.

Scope: Middleware application from source system to Credit Bureau for all Retail and Personal account originations.

Project Budget: R15M

Methodology: Waterfall Hybrid

Total Resources: 16 (Global)

National Fraud prevention software implementation at one of South Africa's Major Banks.

Scope: Web Service development for all Small and Medium Enterprise credit applications

Project Budget: R600K

Methodology: Agile

Total Resources: 5 (Global)

Scorecard development for lending and financial services.

Scope: Integration between source system and E-Bureau, with the addition of a scorecard to identify fraudulent credit applications.

Project Budget: R4.2M

Methodology: Waterfall

Total Resources: 6 (Local)

AX 2012 R2 ERP System Implementation.

Scope: Migration from Sap Business One to Microsoft Dynamics AX 2012.

Project Budget: R8M

Methodology: Waterfall

Total Resources: 9 (Local)

Regional Globalization and Localization for Procurement, Accounts Payable and Accounts Receivable modules.

Scope: Localization for Brazil, USA, South Africa and Bulgaria specific to Tax, Vat, Imports and Exports.

Project Budget: R13M

Methodology: Waterfall

Total Resources: 23 (Global)

Software development project.

Scope: UAE Integration Web Services to HR, Accounts Payable and Accounts Receivable modules.

Project Budget: R2.5M

Methodology: Agile

Implementation of EFT Debit, Credit and Hybrid Switches.

Scope: Implementation of the first of its kind Super Merchant in South –Africa as part of a new business initiative for Telesure.

Project Budget: R16M

Methodology: Waterfall

Total Resources: 13 (Local)

Implementation of Centralized QlikView reporting repository.

Scope: Build and development of reporting capabilities for Dash-pay these included Financial Statements, Sales Forecasts and Inventory reports.

Project Budget: R300K

Methodology: Agile

Total Resources: 4 (Local)

PCI Compliance certification.

Scope: Obtain PCI Compliance Certificate for the network environment.

Project Budget: R78K

Methodology: Agile

Total Resources: 2 (Local)

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