Financial Customer

Alix Joseph

**** ***** ***** *****

Orlando FL **818

Cell: 407-***-****

adiss3@r.postjobfree.com

OBJECTIVE

Highly experienced and reliable individual with a stellar work ethic and guest satisfaction record looking to take the next career step with a respected organization committed to providing excellent services to others. Able to function well as an independent worker or in coordination with staff and management to help the company meet its goals. EDUCATION

University of Central Florida; Orlando, FL

• Bachelor of Science in Economics 2016- December 2020 Valencia College; Orlando, FL

• Associate of Arts Engineering honors 2008-2011

CERTIFICATION

• Introduction to Data Analysis using Excel 2019- Current

• Introduction to Investment 2020- Current

WORK HISTORY

Nielson Financial Services; Account Receivable Intern April 2020- August 2020

● Focus primarily on accounts receivable billing (Medicare, Medicaid, Insurance)

● Focus on AR Management, and private collections assistance

● Assist billing specialists in all aspects of the business office for several long-term care providers and an outpatient therapy company

● Appropriately document and report payment information Health Central Hospital; Financial Counselor 2018- 2019

● Communicate with patients regarding insurance information on the phone and in-person

● Educate patients regarding payment selections and financial support

● Ability to communicate on the telephone with proper etiquette.

● Maintain a professional attitude with sincerity and enthusiasm reflecting the organization's commitment to customer

● Update patient accounts and balances

● Act as the liaison between customers and the company by addressing customer issues and solving customer problems

World Quest Orlando Resort; Auditor 2016-2018

● Protect organization's reputation by keeping information confidential.

● Prepare reports, commentaries, and financial statements

● Review accounts of organization to ensure the validity of financial records

● Check that financial reports and records are accurate and reliable

● Ensure procedures and policies are correctly followed and complied with update job knowledge by participating in educational opportunities; maintaining personal networks

● Ability to communicate on the telephone with proper etiquette.

● Greet customers, respond to questions, and provide outstanding customer service.

● Communicate with managers regarding customer concerns and employee matters Valencia College; Math Lab Tutor 2013-2016

● Tutor students part-time in Math subjects which include: Math 0018C (Algebra), Calculus 1, 2, 3 and MAP 2302 (Differential equations).

● Develop instructional material to aid students in studying and note-taking.

● Evaluate students learning styles and provide appropriate techniques for maximum understanding.

● Administer prep tests encompassing upcoming material to be included in graded tests.

● Encourage students to be more active in their own learning

● Communicate with teacher to see how we can help students improve in their math skills.

● Attend bi-weekly meeting to share ideas on how we can improve the Student Leader program

SKILLS

● Language

o Fluent in English and Haitian creole

● Computer Skills

o Proficient utilizing Microsoft Office (Internet Explorer, Word, Excel, PowerPoint, Outlook)

● C-Programming- University of Central Florida

CORE QUALIFICATIONS

● Proficient at math

● Good verbal and written communication skills

● Ability to delegate; teamworking, motivational and leadership skills

● Ability to multi-task whilst working under pressure

● Excellent Listener and presentation skills

● Critical and analytical thinker/ Multi-tasker

Contact this candidate