Shannon Brooks

**** ***** ***** **. ******, TX **744

847-***-**** adisry@r.postjobfree.com

EDUCATION

Knox College - Galesburg, IL Sept. 2015-June 2019

Bachelor of Arts, Spanish Language and Literature, Magna Cum Laude WORK EXPERIENCE

Breakthrough Central Texas - Austin, TX Sept. 2019 – Present AmeriCorps Leader – College Completion Team

● Establish and maintain meaningful contact with a caseload of 40-60 college-aged students, in and out of school

● Document regular and meaningful communication with all students and their families, as well as important data such as class schedules, taxes, Student Aid Reports, and transcripts

● Support students with enrollment in college or other post-secondary career opportunities

● Assist with FAFSA/TASFA completion, class registration, financial aid appeals, and transfers

● Connect students with resources on campuses, as well resources as in and around Austin

● Communicate regularly with students in order to understand and anticipate students' and families' needs

● Contact school and post-secondary career program staff / faculty in order to connect students with other support systems.

● Meet with students and families to complete cost analysis documents regarding school and personal finances Shea Law Group - Chicago, IL June 2019 - Sept. 2019 Legal Assistant - Personal Injury and Workman’s Comp

● Assisted lawyers and paralegal with cases and office work such as filing paperwork and organizing client files

● Answered and transferred calls from clients, insurance adjusters, medical providers, and other attorneys

● Ordered client bills and medical records and scheduled client meetings

● Interpreted and translated for Spanish-speaking clients over the phone and in meetings

● Drafted letters for lawyers and paralegal to send to insurance adjusters and other outside involved parties

● Maintained organization and filing system, as well as opened and closed case files Galapagos Charter School -Rockford, IL June 2018 – Aug. 2018 Summer Teaching Fellow

● Taught small group (7-8 students) classes in Reading, Phonics, and Math to children aged 6-11

● Followed and executed pre-designated lesson plans and made modifications based on students’ progress and needs

● Regularly tested and recorded students’ progress in Reading and Math

● Met weekly with supervising teacher to receive feedback and implement necessary adjustments

● Supervised students during pickup, drop-off, recess, breakfast, and lunch Knox College Center for Teaching and Learning -Galesburg, IL Sept. 2016 - May 2019 Writing Tutor, school-year position only

● Assisted students with writing assignments such as essays, personal statements, and resumes

● Accurately logged hours and kept track of student data and progress Sodexo -Glencoe, IL June 2013 -Aug. 2018

Seasonal (summers only) Cashier/Busser/Barista

● Handled customer transactions and orders at the café, grill, barista station, and ice cream café

● Expedited customer orders and handled customer requests and complaints

● Helped to open/close the café and grill area

EXTRACURRICULAR ACTIVITIES & VOLUNTEER EXPERIENCE

Manos de Cristo - Austin, TX Oct. 2019 – Dec. 2019 Volunteer ESL and Computer Classroom Assistant

● Assist with classroom teacher’s lesson by providing individualized support to students

● Provide Spanish support in the classroom if necessary as a bridge to learning Alpha Sigma Alpha Sorority – Galesburg, IL April 2016 - March 2019 President, VP of Membership Education, Standards Chair

● Scheduled and ran meetings with chapter members

● Mediated conflicts between members according to national bylaws and policies

● Communicated with national organization and ran philanthropy and recruitment events SKILLS/TRAININGS/CERTIFICATIONS

Computer Skills: Proficient in Microsoft Office, Google Drive, Salesforce Lightning, Outlook, Writing & Editing Language: Highly proficient in Spanish (reading, writing, speaking, comprehension) Trainings and Certifications : CRLA Tutor Level III, Youth Mental Health First Aid Training

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