Michael Howard

Richmond, VA ***** 804-***-****

adisqh@r.postjobfree.com

www.linkedin.com/in/michhow/

Operations Management Project Management Print Production Supplier Management

Experienced operations leader most effective in staff management, implementing process improvements, leading print and online content system deployments and managing supplier relationships in the information technology sector. Demonstrated ability in delivering process improvements that optimize operational results, managing projects, leading complex change initiatives, building effective relationships with third-party suppliers and in establishing business metrics and reporting to scale and align business operations for growth.

Areas of Expertise

Project Management Print Production Product Delivery Third-Party Supplier Relations

Operations Management Continuous Improvement Team Building Leadership

Staff Management Communications Reporting Associate Coaching Mentoring

Performance Improvement Metrics KPIs SLAs Quality Assurance Certification

Professional Experience

LexisNexis USA October 2018 – October 2020

Senior Director Operations and Product Manager- Home-based in Virginia

Served as Senior Leader and Product Owner enhancing the business’ print and online content management system, managed the development efforts of five global Agile engineering teams. Delivered over 118 content system tool improvements, reduced associates’ and supplier’s level of effort on 21 business processes supporting 46 products

●Consistently met UAT key performance indicator results, averaging user approval percentages greater than 90% while reducing associates’ testing times by 45%

●Improved product for the customer-facing online content platform consistently achieving greater than 90% of goal for content currentness, while consistently maintaining customer and internal stakeholder issue resolution service levels above 95%

●Continuously extracted production improvements and efficiencies that resulted in a 60% reduction in print product delivery delays over a 2-year period

LexisNexis Canada April 2015 – September 2018

Senior Director of Editorial Operations - Toronto Ontario Area

Led five operations teams that handled the time-sensitive print and online content processing and product delivery functions for Canada Editorial Operations. Managed team of five direct operations managers with 82 staff members and controlled an annual operations P&L budget of approximately $6.7M

●Successfully managed a cross-functional team on a $10M content integration project, meeting all service level requirements whilst expanding the overall value of the Canadian print and online products portfolio

●Delivered $2M in cost-saving efficiencies and improvements across the operations value chain, collaboratively working with third-party suppliers to right-source production work and scale teams to deliver growth

●Reorganized staff to meet a 3-year business goal of 50 50 split in the onshore staff/offshore supplier workforce, ensuring business operations continuity

Michael Howard adisqh@r.postjobfree.com Page Two

LexisNexis, Charlottesville, VA July 2011 – February 2015

Director of Content Operations and Product Delivery

Established operations strategy and direction of a 30-member print product delivery team, driving change and delivering high performance results

●Led projects to re-engineer print operations processes and tools that delivered best practices solutions, operational efficiencies and met company-wide key performance indicators

●Oversaw tactical management for over 200 online and print product offerings, consistently meeting revenue goal of $30M annually

●Sponsored and led launch of e-Books publishing, partnering with stakeholders, contractors and suppliers to bring to market over 75 innovative e-pubs

●Developed succession and business recovery plan to ensure successful change and operational continuity

LexisNexis, Cont. Charlottesville, VA October 2007 – June 2011

Quality Lead-Global Content Development and Editorial Production Services

Partnered with the internal stakeholders, product owners and suppliers to develop and implement formal quality audit procedures for 13 product lines ensuring compliance to print and online requirements

●Developed quality scoring procedures, audit certification, metrics, data collection and retention protocols and reports that provided visibility on product line results

●Led collaborative efforts with internal stakeholders and suppliers to conduct root cause analysis against projects. Identified quality issues and established corrective actions that addressed below goal results

●Launched and completed 12 large process improvement projects with the quality team, product owners and suppliers during tenure in role

Education

Bachelor of Arts, Journalism (completed 3 years) - Radford University

Associate of Applied Science, TV & Radio Production Technology (completed 2 years) - Virginia Western Community College

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