Quality Data Analyst

**.*.*.******@*****.***

+971-********* https://www.linkedin.com/feed/

M R. OMVEER SINGH BAGHEL

M.B.A Hospital Administration, Physiotherapist, Data Analyst, CPHQ OBJECTIVE

To obtain employment within an

organization whereby I will utilize my

Quality skills, experiences, and knowledge

to improve the Quality of delivered care

and strengthens the expectation and

satisfaction of our clients and will help the

organization to archives its mission vision

and goals.

SKILLS/ KEY ATTRIBUTES

Healthcare professional with vast

experience in Quality Improvements

and management, Patient Safety, Risk

Management, Hospital audits, with

JCIA, DOH, TASNEEF, ISO & NABH

Accreditation/certifications experience;

working actively with Health Care

Quality since the last 8 years’.

Strong experience in KPIs development

and management, FMEA, FOCUS PDCA,

Risk assessment, DATA Visualization

and validation, Clinical practices

guidelines audits management, Incident

management, Documents preparation

(Policies, Forms, SOPs, and Hospital

programs, Department Scope of

services and Staffs educational and

Patients educational materials).

Actively involved and facilitating

National and International

Accreditation audits (JCI Standards 6th

& 7th Edition, Health authority ABU

DHABI audits, OSHAD audit, NABH, and

NABL audit, ISO, and in TASNEEF audits.

Flexible with the ability to adapt quickly

to evolving situations and technically

adept; able to learn new processes and

tools quickly.

SOFTWARE/ COMPUTER SKILLS

The R-Statistical Computing

Minitab 18

Qlik Sense

EDUCATION

Master in Hospital Administration (MBA-HA)• 2010-2012 • MADURAI Kamraj University, INDIA

Bachelor in Physiotherapy (BPT) • 2003-2008 • ALLAHABAD deemed university, INDIA Certified Internal Auditor-NABH • 2015 • NABH, INDIA Certified Quality Internal Auditor (ISO 9001- 2015) Quality Management System • 2016

•ISO, UNITED ARAB EMIRATE

Certified Abu Dhabi Occupational Health and Safety practitioners-OSHAD• 2017

•UNITED ARAB EMIRATE

Member of NAHQ

Certified Data Analysis in Healthcare Management•2018• IIM Ahmedabad Certified Course in Healthcare Quality (CCHQ) •2019• Public Health Foundation of India- Delhi, INDIA

Certified Professional Healthcare Quality (CPHQ) •2020• NAHQ EXPERIENCE

Quality Officer, May 2018 - Present

SEHA - Al Dhafra Hospitals, Abu Dhabi, United Arab Emirates Serving as a resource to sustain and enhance quality framework, KPIs management, Risk assessment & management, Incident management, Data collection and analysis, Patient Document Management and added activities including but not limited to:

Working with Clinical and Non-Clinical teams to designs processes for new KPIs and monitor the performance of existing indicators.

Facilitating Clinical and Enterprise Risk Management to improve the quality and safety of services, by identifying the circumstances and opportunities that might put the stakeholders/ Facility at risk of harm and then acting to prevent or control those risks.

Serving as an internal consultant to HODs, staffs and physicians to provide suitable information in regards to performance improvement, statistical analysis and JCI, DOH, ISO’s standard requirements.

Conducting and participating in audits to evaluate the current status of the organizations towards the adherence of DOH, JCI, ISO standards and other regulatory authorizes requirements.

Review, investigate and analyze incidents and recommending interventions, which enhance the safety and well-being of patients, staff, and organization.

Design and implement appropriate data collection process, aggregating and analyzing data and sharing the results to the hospital leaderships/Government authorities.

Managing performance improvement and Quality improvement projects, and align to assure that milestones are met within defined parameters.

Acting as a central information source by maintaining and distributing policies, procedures, and forms. Training end-users, conducting Quarterly audits to ensure the uploaded documents are up to date.

Scheduling regular meetings with members of the policy committee and Quality links. Sharing correspondence, reports, and high-quality presentations. U p d a t e d : N o v e m b e r, 2 0 2 0 P a g e 2 3

MALAFI-Medical record Management

system

DATIX Hospital Incident Reporting

System

PMS-System for Policy Management

KPIs management system

Microsoft Windows 98 / 2000 / 2010

Microsoft Office Suite (Advanced),2013

Microsoft Excel 2007/2010/2016

PowerPoint Presentation

Adobe reader

Quality Executive, January 2016 - April 2018

NMC Royal Hospital, Khalifa City, Abu Dhabi, United Arab Emirates Served as a resource to maintain the facilities system quality programs, including KPIs, CPGs Risk assessment, Incident monitoring, Data collection, Patient Safety, Quality improvements projects, Data visualization, and Document Control. Other activities are but not limited to: Key Performance indicator (KPIs) management

Coordinates with the Head of the Departments in regards to the new KPIs developments or implementation new KPIs.

Validate Data from different sources

Consolidating data and prepare hospital KPIs dashboard, and present in QPS Committee meeting, report it to Local health authority DOH, Corporate, and the Hospital management.

Document Controller

Coordinates with the Head of the Department in regards to the Policies, Forms, Clinical practice Guidelines, Staff or Patients educational materials, SOPs and Scope of services updates or amendments in lines to standards of JCIA, DOH and ISO

Maintains the Hospital Portal (Intranet) including the uploading and obsolete document.

Clinical practice guidelines (CPGs) audit

Involved in the process of selecting CPGs for auditing and selecting audit parameters for this CPGs and analyses data, prepares report/ presentation, and report to Corporate/ to the Hospital management.

Gather feedback and action plan on low compliances Handling Incident Reports

Receiving incident, validate and analyses the incident and forwarding to the concerned supervisor further Investigation, RCAs and Corrective action and then forward to HODs for the action plan and preventive action.

Prepare and Present Statistics and report to the management and in QPS meeting the details reports include valid or not valid incident, Clinical/ Non-clinical incident, Open/ close incident, LAMA cases, Near miss, adverse event, sentinel event, Incident department wise, and day wise and Shift wise on monthly basis. Prepares Quarterly Quality Report for Corporate Office

Consolidate data and prepares the report as per corporate requirement Assists and Facilitates Quality Activities

Coordinates with Quality projects owners (FOCUS PDCA, FMEAs, Risk assessment, and management) and with Quality Champions and reviewing their projects as per the requirements of JCIA.

Participate in Hospital committee, preparing a minute of meeting for Quality and patient safety committee meetings.

Accreditation Coordinator

Assists Head of the Department in assessing the required standards and compliance to National and International Accreditation Bodies (JCIA, DOH, OSHAD, and ISO)

Senior Quality Executive - August 2014-December 2015 MAX Super specialty Hospital NCR, Delhi-India

Served as a resource to improve Quality and patient care systems and to achieve high quality, process efficiency, for safe and reliable patient care. Assist the QI team to establish hospital specific indicators and enhance the process of KPIs monitoring, Data Validation, Risk Management and Incident reporting Management.

Activity involved in the NABH, NABL, ISO and JCI accreditation process and

Served as Document Controller.

Promoted as Senior Quality Executive.

U p d a t e d : N o v e m b e r, 2 0 2 0 P a g e 3 3

(Ready to relocate) (Reference on request)

PERSONAL ATTRIBUTES

Communication Skills

Excellent verbal and written

communication (English and Hindi)

and presentation skills, by working

closely with the team to develop

strong people skills, interacting

with people of different

backgrounds.

Date of Birth: 19th September 1986

Languages Known: English & Hindi

Passport: M5535568

Visa Status in UAE: Residence

Visa Validity: May 2022

International Driving license: Valid up

to 2023

Nationality: Indian

QUALITY OFFICER - March 2013 - June 2014

Jabalpur Hospital and Research Centre, Jabalpur Area, India Served as a Quality officer to improve Quality and patient safety and achieve NABH certification, for safe and reliable patient care.

Involved in NABH final accreditation process, to close the Non -Conformances and implement new policies and procedures.

Responsible for planning, administration, and monitoring of consistent readiness of all regulatory requirements, and quality improvement processes.

Implemented Document Management system.

Launched Incident reporting system

Launched Patient and Customer feedback system.

TRAINEE HEALTHCARE QUALITY CONSULTANT, March-2012 -February-2013, ACME Consulting-Chennai, India

Responsible for providing services for developing India’s first approved Patient satisfaction survey program.

Conduct gaps analysis and initial assessment for hospitals; based on pre-set tools.

Guide and support enrolled hospitals in the development of mandatory documentation (Required by NABH) and implement them under guidance from Regional Coordinators.

PHYSIOTHERAPIST, May-2008 to May 2010

Healing Hand Physiotherapy Clinic-New Delhi, India

Responsible for managing clinics and treating the patients.

Setting patient-specific goals, determining physical therapy treatment plans, in consultation with physicians or by prescription.

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