Information Technology

James Harris

*** ***** ******, *********, ** ****6 252-***-**** ***********.*@*****.***

Objective

Detail-oriented team player eager to obtain a position that will allow me to utilize my leadership skills and experience while being resourceful, innovative, and flexible. Offering extensive experience in management of IT helpdesk support and networks.

Education

HIGH SCHOOL DIPLOMA MAY 2001 SOUTHERN VANCE HIGH SCHOOL HENDERSON, NC

·National Honor Society Member

·CET courses also completed

ELECTRONICS REPAIR MARCH 2003 MARINE CORPS COMMUNICATIONS AND ELECTRONICS SCHOOLS TWENTYNINE PALMS, CA

·Military Occupational Specialty

·Graduated in the top ten percent of class

ELECTRONICS ENGINEERING TECHNOLOGY AUGUST 2012 – DECEMBER 2013 VANCE GRANVILLE COMMUNITY COLLEGE HENDERSON, NC

Relevant Experience

IT SPECIALIST NCOL HENDERSON, NC APRIL 2015 - PRESENT

·Assess infrastructure on a regular basis to ensure it continues to meet necessary demands

·Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction

·Coordinate the needs of remote employees, vendors and contractors

·Protect customer data from outside infiltration through encryption, secure data storage and other necessary means

·Conducting vulnerability testing and risk analyses to assess security and performing internal and external security audits.

·Assist with the installation of new hardware and software, help train employees on its use, and gain feedback to improve training methods.

·Training other staff on troubleshooting and diagnosing problems

·Offer suggestions for possible upgrades and changes within the IT department

·Responding to queries on the phone, via email, in person, or through remote access.

·Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.

·Writing and editing training/procedure manuals.

·Running reports and analyzing common complaints and problems.

·Identifying hardware and software solutions, troubleshooting technical issues and repairing faults.

·Providing timely and accurate customer feedback, and support in the form of procedural documentation.

PARAPROFESSIONAL RESTORING BODIES AND MINDS LLC CREEDMOOR, NC JULY 2014 – MARCH 2015

·Assist with consumers/individuals in restoring true independency in life while overcoming psychological and physical challenges.

·Implemented necessary changes based on evaluation of staffing requirements and assignments.

·Contributed substantially to a successful 3-year CARF accreditation.

·Provided individuals with education, behavioral/emotional support, and supervision

·Managed activities and events for groups of 5 - 35 individuals and staff.

·Accurately documented all elements of individual’s progress on a weekly basis with monthly goal assessments.

Instructed computer classes and maintained the technology in an office setting

INFORMATION TECHNOLOGIST ADRIAN OGLE, MD UROLOGY HENDERSON, NC JANUARY 2013 - PRESENT

·Assist with technological transitions in office environment.

·Troubleshoot and repair office issues dealing with computers and their networks.

·Make recommendations and develop technical design for new office setup.

·Oversee implementation of electronic medical records in the office setting.

·Identify and correct performance issues dealing with networks and computer terminals.

·Oversee the daily performance of computer systems.

·Ensure proper installation of cables, operating systems and software.

·Enter commands and observe system function to verify correct operations and detect errors.

·Train users in the proper use of hardware or software.

·Create and maintain databases, network accounts and programs for specific needs.

·Provided after-hours support for applications and project efforts when needed.

Skills & Abilities

·Proven experience in network/hardware/operating system troubleshooting, PC assembly, system integration, technical support, and customer service helpdesk.

·OS upgrades and migrations across multiple operating systems

·Office 365 administrative support

·Data security protocols (Bitlocker, Intune. MobileIron)

·Mobile device setup (Android and iOS)

·Excellent customer service, familiar with various computer languages, A+ and Cisco Systems Certified, Diagnostic tools familiarity, Quality assurance, Desktop and laptop repair, Internal components installation, Anti-virus solutions, Internet setup and repair, Detail-oriented, Strong communication skills, Exceptional time management, Working with shifting priorities

·A professional bringing years of experience in working with individuals of various ethnic and socio-economic backgrounds, including children, adolescents and adults.

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