MICHEALRAJ JOHN

Mobile: +971*********

E-Mail: adisch@r.postjobfree.com

OBJECTIVE: -

An experienced and result oriented facilities professional with proven abilities in contract management, managing vendors, improving efficiency of operations, manage budget and detailing service information to determine effective processes for operations. Able to identify the areas of strength and weakness, and implement company policies, standards in operations, and scoping of the service provider. Good team player and able to get along with both work colleagues and senior managers, currently looking for a suitable facilities specialist position.

AREAS OF EXPERTISE

Expert in Soft Service Facilities Management

Extensive experience in general administrative activities, personnel management, corporate policy implementation and facilities management across assignments.

Ability to work with all departments with all levels of employees

Expert in client service and relationship building

Excellent communication & client correspondence skills

Ability to prioritize and execute tasks in high pressure situations & multi-tasking skills

Exceptional skills in time management, people management and service coordination

Excellent working knowledge in Microsoft Office packages Soft Services Facilities Operations

Workplace Support & Space Management

Subcontractor Management

Monitoring SLA & KPIs

Client Relation Management

Onsite Training & Toolbox talk

Preparation of Policies, Process & SOPs

Customer Satisfaction Survey

Internal Requests

Negotiation & Revision

Audit/Compliance/Documentation

Energetic and innovative Professional with more than 04 years of diverse experience in MNC Atmosphere and leading edge, fast-paced high - technology organizations. High achiever in managing all aspects of Soft Services, General Administration, Facilities, Assets, Etc.

Team leader who effectively meets goals through strong leadership, interpersonal communication, and analytical abilities.

Skilled staff developer and coach who motivates staff to reach full potential.

Client-driven change agent experienced in establishing and implementing systems, managing administration, auditing, overseeing budgets & leading personnel

towards targeted goals.

Expert in monitoring & staff supervision

Excellent working knowledge in CAFM

ORGANISATIONAL EXPERIENCE

Storekeeper/Administrator–at Transguard Group –IFS Operations, Yas Mall Abu Dhabi since April 2020

Projects Handled

Yas Mall –Reporting to Soft Service Manager -Since April 2020 with the following responsibilities. 1. Interaction with the client –Daily interaction with the client for the smooth operation of the project and to ensure highest level of client satisfaction. Responsible for providing a key interface between Estates department customers and the contracted service providers on a day to day basis. 2. Reports –Providing daily, Bi-weekly and monthly report to the client in line with the agreed reporting timing. Responsibility to arrange and attend weekly and monthly meetings with the client. 3. Team Management –Coordination with the in-house team for the speedy and timely completion of task. Responsible for assessment, procurement and management of small projects specific to the Operations Department as agreed with the Project Team. 4. Monitoring Daily tasks –Daily monitoring of tasks related to cleaning & housekeeping, pest control, waste management, internal requests etc. to minimize complaints from the client. 5. Audits - Responsible for Conducting of Site Audits as per the agreed SLA and KPI’s Kidzania, Abudhabi –June 2019 to March 2020

Supervisor: Soft Services operations.

Accountabilities

Operational Responsibilities:

Manage the daily activities of the House Keeping Department –To ensure the highest Standard of Quality

Responsible to Maintain the Service Level Agreements as per Client Requirements.

Develop and increase opportunities to train and interact with staff to ensure quality results.

Manage the pest control activities by preparing schedules, effective management of Service Provider by implementing all statutory requirement

Conduct Regular Meetings with the staffs to review, monitor, adjust and upgrade the performance of the staff, explain the new directions, policies & procedures.

Responsible for development of a service charter and service level agreement to monitor key elements of the Soft Service area and reporting to the Facility Manager.

Supervising the transportation/disposal of waste to ensure that it takes place efficiently without contaminating air, land or water resources.

Responsible to maintain very good relationship with the Management, Clients and Tenants as a whole

Responsible to Manage/Handle Internal and External Audit and ensure complaint free reports Customer Service Responsibilities

To work closely with the Facility Management and Asset Management Team to ensure the delivery of Services which meets prescribed quality and performance requirements

Responsible to ensure the team promotes highest level of Customer Satisfaction

Responsible to Prepare and Implement task plans which ensure that Tenant needs, and expectations are actively included and considered

Responsible to solicit and utilize Customer Feedback and Satisfaction Information to enhance Performance and Customer Satisfaction.

Financial Responsibilities

To ensure the control and monitoring of allocated budgets and provide monthly reports to the Account Manager

Ensure that all the services are deliver as per the set Financial Targets

Responsible to analyze costs and variances

Responsible for the effective use of petty cash

HSE Responsibilities

Responsible to promote and ensure good practice in Health and Safety

Responsible to ensure that all the contracts and work are Managed and Monitored to comply with relevant HSE Requirements

Responsible to conduct HSE toolbox talk to the staff in line with training schedule

Responsible for Monthly Inspections as per the HSE Policy of the organization Mar 17 – May 19 at Yas Mall as Cleaning Supervisor, Abu Dhabi.

Supervised the Housekeeping Staff and ensure facility cleaning function is performed according to high standards of cleanliness and hygiene.

Administered everyday activities of cleaning staff.

Coordinate the implementation of appropriate Health & Safety standards.

Monitored continuous learning programs for all cleaning staff.

Monitored inventory of all cleaning supplies and placed required purchase orders. Sep 16 – Jan 17 with Transguard Group LLC at Dubai DIP Training Centre Commercial Cleaner Reporting to Supervisor

Cleaned restroom including cleaning toilets, urinals and sinks, Mopped the floors, filled paper towel, toilet paper and soap dispensers

Removed trash, emptied waste containers and removed waste from the premises to selected area

Kept janitor’s cabinet in a clean, tidy and arranged condition.

Use of cleaning Machineries in larger areas.

EDUCATION

Auto mobile engineering (DAE) from Ramya sathiyanathan Polytechnic College 2015.

MS Office -Excel, Word, PowerPoint, etc.

TRAININGS ATTENDED

Cleaning machine operator Conducted by Transguard Group 1. Power Boss

2. T20 Ride on machine

3. Taski (Swingo 5000, XPR, Walk behind, 2100, Wet and dry) 4. Hako Ride on machine

5. Rosmer Escalator machine

6. 9 XR Sweeper

PERSONAL DOSSIER

Date of Birth : 27th Sep 1997

Address : Balaji Nager. Thirukattupalli, Tanjavur (DT) – 612104, Tamil Nadu Nationality : Indian

Marital Status : Sigle

Passport Details : No. N9869531

Languages Known: English, Hindi, Malayalam and Tamil Declaration

I hereby conclude that all the above statements are true according to my knowledge and belief. Michealraj Johnson William

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