Monica Sharma

Mobile: +91-798******* Email:adis9m@r.postjobfree.com

OBJECTIVE

Willing to be a part of highly skilled and creative team. The objectives of my life are to explore and learn new things and try to implement a good part of the knowledge in my day life and into my profession.

PROFESSIONAL EXPERIENCE

Current Organization – Science Olympiad Foundation

Designation –Academic Coordinator

Location – Gurgaon

Duration – April 2016 to Till Date.

Job Responsibility

Coordinating with Principal & teachers for conducting the Olympiad Exams.

Taking care of Schools Registration.

Managing & Preparing School data.

Motivate new Schools to participate in Olympiad exams.

Coordinating with all departments for smooth conduction of 2nd level of exam.

Taking care of award and result dispatch to schools.

Resolve parent and school Queries, complaints and concern regarding their results and rewards.

Preparing daily and weekly MIS reports.

PREVIOUS EMPLOYMENT:

Previous Organization – International Oncology Centre Pvt Ltd, a venture of Fortis Healthcare Ltd.

Designation – International Patient Care Coordinator

Location – Fortis Hospital Noida

Duration - April 2011 to May 2015.

Basic Job Profile

The job requires very polite and patient handling and the patients and their relative and to ensure that they are grievances that some of them may have.

Job Responsibility

●Managing and preparing public relations information

●Handling patient case management

●Managing patient care

●Maintaining good public relations with the patients and staff and solving their queries and problems

●Receiving and screening all queries

●Taking down appointments and forwarding all messages, planning and scheduling

●Coordinating with doctors, patients and various departments of the hospital

●Plans, organizes, directs and controls activities related to the front desk (patient

●registration/cashier) and records room.

●Resolve patient inquires, complaints or concerns regarding their accounts or interactions with clinic staff.

●Communicate with Patient Management on status of operations for scheduling patient appointments.

●Other duties as required.

●To see manpower management (team handling, delegation of work etc.)

●Handling Medical/Stationery Stock.

9 months worked experience at Fortis Hospital as a Customer Care services

EDUCATIONAL QUALIFICATION

Course

Stream

Univ./Board

Duration

MA

Sociology

Swami Vivekanad Subharti University

Two Years – Distance Education 2017-2019

MBA

Operation’s Management

Shobhit University Meerut (SIET – Deemed University)

Two Years – Distance Education 2015-2017

B.Com

Commerce

Delhi University – School of Open Learning

Three Years, 2008 - 2010

Grade - 12

Commerce

C.B.S.E Board

2007

Grade - 10

Major Subject: English, Hindi, Math’s, Science, SS.C

C.B.S.E Board

2005

PERSONAL DETAILS

Husband’s Name: Gaurav Arora

Date of Birth: 26.11.1990

Nationality: Indian

Language known: Hindi, English

Current Residence: H.No.4/9, Rattan Garden, Gurgaon – 122001, Haryana.

Permanent Address: H.No.580/13, Sikka Colony Sonepat, Haryana.

Date:

Place: (Monica Sharma)

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