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Front Desk Office

Location:
Quezon City, Philippines
Salary:
27000
Posted:
December 19, 2020

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Resume:

ARIANNE MAY M. DELENELA

Block *, Lot *E, Sunny Side Drive, Sunny Side Heights

Batasan Hills, Quezon City

Mobile: +971-********* / +63-915*******

Email: adis6p@r.postjobfree.com

adis6p@r.postjobfree.com

OBJECTIVES:

To be employed in a prestigious company that allows me to utilize my knowledge and skills related to the field of my specialization as well as to achieve both professional and personal growth.

EDUCATIONAL ATTAINMENT:

Tertiary:

Bachelor of Science in Hospitality and Tourism Management

Saint Louis University, School of Accountancy and Business Management

Baguio City Campus, Baguio City 2600

October 2012

Secondary:

University of the Cordilleras

March 2007

Primary:

PHILEX Mines Elementary School

Padcal, Tuba, Benguet

March 2003

WORK EXPERIENCES:

Senior Front Desk Executive

Sheraton Grand Hotel Dubai Sheikh Zayed Road

Feb 17 2018 – June 1 2020

Guest Relations Executive/Front Desk Executive

Crowne Plaza Kuwait Al Thuraya City

March 9 2016 – Feb 10 2018

Reservation Specialist / Customer Service Representative

Intercontinental Hotels and Group

September 2014 – February 2016

Front Desk Clerk

Apollonia Royale Hotel

February 2014 – August 2014

Front Desk Clerk

Century Resort Hotel

July 2013 – January 2014

Front Desk Clerk

Maharajah Hotel, Angeles City

January 2013 – May 2013

On-The-Job Trainee

Korean Air (an International Airline Company)

Ninoy Aquino International Airport Terminal 1

June – August 2012

PERSONAL DATA:

Place of Birth : Baguio City

Citizenship : Filipino

Civil Status : Single

Father : Elfren V. Delenela

Mother : Merlinda M. Delenela

Religion : Roman Catholic

Gender : Female

Height : 5’ 2”

Weight : 53 Kg

SKILLS:

Demonstrated multi-tasking with ability to work in a fast-paced environment.

Ability to work independently as well as in a team.

Excellent time management skills.

Knowledgably in Operating Opera System

Strong leadership and coordination skills

Possesses strong interpersonal skills

Can execute tasks with utmost accuracy even under heavy working pressure

Hard working and able to work at different shifts.

Can maintain professionalism and discipline effectively

Can inspire co-employees to contribute in the growth of a company

Pro-active

Revenue maker that understands Customer-driven responsiveness.

TRAININGS/SEMINARS ATTENDED:

TSA TRAINING – HELPING HOSPITALITY PROFESSIONALS DRIVE PERFORMANCE

Sponsor: Sheraton Grand Hotel Dubai, UAE

April 2019

DUBAI WAY

Sponsor: Sheraton Grand Hotel Dubai, UAE

May 8 2019

IHG Rewards Club Induction Training

Sponsor: IHG Manila Customer Service Center, Philippines

November 21 2014

VMV, 8 Service Principles and Telephone Courtesy Training

Sponsor: Maharajah Hotel

February 9, 2013

Reservation Skills Training and Front Office And Finance SOP training

Sponsor: Maharajah Hotel

March 08, 2013

Food Handlers Orientation Seminar

Sponsor: Health Services Office

Baguio City

October 6, 2009

Baguio City Bus Tour Guiding

Sponsor: Saint Louis University

Baguio City

May 19 2011

“ABC’s of Stock Trading”

Sponsor: Saint Louis University

Baguio City

May 16, 2010

“Tik-Tak Orasna! Mag-level-up kana !

Motivating and Committing Oneself to Excellence

Sponsor: Saint Louis University

Baguio City

October 2010

CHARACTER REFERENCES:

Sherif Kasseb

Director of Operations

Sheraton Grand Hotel Dubai

adis6p@r.postjobfree.com

002***********

Hossam El Attia

Duty Manager

Crowne Plaza Kuwait Al Thuraya City and Holiday Inn Kuwait Al Thuraya City

adis6p@r.postjobfree.com

0096594058580034

Erhard Schmucker

Front Office Manager

Sheraton Grand Hotel Dubai

adis6p@r.postjobfree.com

050*******

I hereby certifythat the above information is true and correct to the best of my abilities and knowledge.

Applicant’s Signature



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