Front Desk Office
Resume:
ARIANNE MAY M. DELENELA
Block *, Lot *E, Sunny Side Drive, Sunny Side Heights
Batasan Hills, Quezon City
Mobile: +971-********* / +63-915*******
Email: adis6p@r.postjobfree.com
adis6p@r.postjobfree.com
OBJECTIVES:
To be employed in a prestigious company that allows me to utilize my knowledge and skills related to the field of my specialization as well as to achieve both professional and personal growth.
EDUCATIONAL ATTAINMENT:
Tertiary:
Bachelor of Science in Hospitality and Tourism Management
Saint Louis University, School of Accountancy and Business Management
Baguio City Campus, Baguio City 2600
October 2012
Secondary:
University of the Cordilleras
March 2007
Primary:
PHILEX Mines Elementary School
Padcal, Tuba, Benguet
March 2003
WORK EXPERIENCES:
Senior Front Desk Executive
Sheraton Grand Hotel Dubai Sheikh Zayed Road
Feb 17 2018 – June 1 2020
Guest Relations Executive/Front Desk Executive
Crowne Plaza Kuwait Al Thuraya City
March 9 2016 – Feb 10 2018
Reservation Specialist / Customer Service Representative
Intercontinental Hotels and Group
September 2014 – February 2016
Front Desk Clerk
Apollonia Royale Hotel
February 2014 – August 2014
Front Desk Clerk
Century Resort Hotel
July 2013 – January 2014
Front Desk Clerk
Maharajah Hotel, Angeles City
January 2013 – May 2013
On-The-Job Trainee
Korean Air (an International Airline Company)
Ninoy Aquino International Airport Terminal 1
June – August 2012
PERSONAL DATA:
Place of Birth : Baguio City
Citizenship : Filipino
Civil Status : Single
Father : Elfren V. Delenela
Mother : Merlinda M. Delenela
Religion : Roman Catholic
Gender : Female
Height : 5’ 2”
Weight : 53 Kg
SKILLS:
Demonstrated multi-tasking with ability to work in a fast-paced environment.
Ability to work independently as well as in a team.
Excellent time management skills.
Knowledgably in Operating Opera System
Strong leadership and coordination skills
Possesses strong interpersonal skills
Can execute tasks with utmost accuracy even under heavy working pressure
Hard working and able to work at different shifts.
Can maintain professionalism and discipline effectively
Can inspire co-employees to contribute in the growth of a company
Pro-active
Revenue maker that understands Customer-driven responsiveness.
TRAININGS/SEMINARS ATTENDED:
TSA TRAINING – HELPING HOSPITALITY PROFESSIONALS DRIVE PERFORMANCE
Sponsor: Sheraton Grand Hotel Dubai, UAE
April 2019
DUBAI WAY
Sponsor: Sheraton Grand Hotel Dubai, UAE
May 8 2019
IHG Rewards Club Induction Training
Sponsor: IHG Manila Customer Service Center, Philippines
November 21 2014
VMV, 8 Service Principles and Telephone Courtesy Training
Sponsor: Maharajah Hotel
February 9, 2013
Reservation Skills Training and Front Office And Finance SOP training
Sponsor: Maharajah Hotel
March 08, 2013
Food Handlers Orientation Seminar
Sponsor: Health Services Office
Baguio City
October 6, 2009
Baguio City Bus Tour Guiding
Sponsor: Saint Louis University
Baguio City
May 19 2011
“ABC’s of Stock Trading”
Sponsor: Saint Louis University
Baguio City
May 16, 2010
“Tik-Tak Orasna! Mag-level-up kana !
Motivating and Committing Oneself to Excellence
Sponsor: Saint Louis University
Baguio City
October 2010
CHARACTER REFERENCES:
Sherif Kasseb
Director of Operations
Sheraton Grand Hotel Dubai
adis6p@r.postjobfree.com
Hossam El Attia
Duty Manager
Crowne Plaza Kuwait Al Thuraya City and Holiday Inn Kuwait Al Thuraya City
adis6p@r.postjobfree.com
0096594058580034
Erhard Schmucker
Front Office Manager
Sheraton Grand Hotel Dubai
adis6p@r.postjobfree.com
I hereby certifythat the above information is true and correct to the best of my abilities and knowledge.
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