Dawn Rogers

Boonton, New Jersey ***** 973-***-**** adis2b@r.postjobfree.com

Product Management~Program Management~Project Management~ Bussiness Analysis Management~ Quality Assurance ~ User Acceptance Management

Experienced leader of Product, Program, and QA Management with extensive experience in project delivery, team leadership, creating and managing budgets, forecasts, deliverables and metrics. Adept at collaborating with both business and IT teams, stakeholders, senior leadership teams and vendors to convey value, risk and cost-savings. Creative problem-solver with excellent communication skills able to excel under pressure and flex to varied and complex business environments. Team leadership, mentorship, training with technology to engage vendor, business, development in technology and the different business cases to support the changes and savings to the budget.

Professional Competencies

Implementing Product Life Cycle ETE

API Capabilities/API Tools

Business Analysis/Audits/Tools

Project Implementation/Budget/Deliverables

Vendor Management/Product Lifecycle

Decision-Making & Communication Skills

Systems Integration/Data Migration

Financial Applications/Billing Interfaces

Release Management & Change Control

Client-Focused/Accountable/Detail-Oriented

Professional Experience

MERCK PHARMACEUTICALS, North Wales, PA. 2020 - Present

The NewCo project was implemented to stand up Veeva Vault system platform for Merck to be able to migrate products to a new, idependent document repository system, in order to break off some of their existing products into a new company.

Validation Lead – (Special Project Consultant-GSTI/ CGI)

Recruited at the tail end of this special project in order to help an over-budget and over schedule project get back on track and to create all Validation SDLC materials for compliance purposes.

Provided and maintained metrics and engaged all business stakeholders testing activities including test results, test case and scenario coverage, timelines, defects & observations discovered and status updates

Scheduled and facilitated all meetings for daily status with offshore, business AT execution testing, SIT execution testing & support, and daily business execution metrics

Responsible for communicating all project metrics and daily status emails to the client

Attend weekly program management meetings to represent and debrief testing initiatives at the program level with key business stakeholders

Managed a team of 5 Business Analysts, two onshore and five offshore testers

Key in supporting Application Lifecycle Management (ALM), SSA Management, defect management and helping to resolve ALM issues

Utilized the Excel ALM add-in to automate the requirements and test scripts upload

Facilitate and assist in the SDLC process to support compliance of proper documentation for audits

Responsible for reviewing and approving documentation including: Quality Assurance Summary Report (QASR), Development Summary Report (DSR)

WYNDHAM WORLDWIDE, INC., Parsippany, N.J. 2011 – 2020

Wyndham is a hotel franchising company with 20 brands, 9,300 hotels, 14,000 team members in 90 countries.

Senior Manager, QA & UAT 2016 – 2020

Led the business and QA teams through the development/test lifecycle in planning, text execution and validation practices to ensure system deliverables met business needs and timelines. Collaborated with business engineering, PMO, BA, RMO and partner to create and execute QA and UAT plans ensuring requirements and deliverables were met for all products.

Managed teams to complete strategy, metrics, data, and requirements to complete the product on time and on budget

Lead and Manage large scale projects, daily stand up meetings, working and managing relationships with 3rd Party vendors & all IT Teams within the organization.

Defined and built a framework for assessing each service provider on their ability to test; provided a clear SOP for each, resulting in increased autonomy for partners.

Developed and managed Operational metrics and reporting for Capital projects and initiatives for the Project Year Roadmap.

Managed and supported the RFP process from end to end to ensure success and details on the project as documented.

Built and maintained a high level of Quality Assurance testing of projects and adherence to SDLC and SOX/PCI processes, controls, standards and performance testing with a focus on CICD Automation to strategically reduce manual intervention and deliver accurate and timely cost effective solutions.

Engaged with the Business Analysis team to bring QA into projects sooner – establishing a full requirements and testing lifecycle. Efforts resulted in a reduction of defects – dropping from a 10% defect yield to 7%.

Implemented and led Business Processes driving QA and UAT team to higher capability levels of productivity and quality leading to outcome of significantly increased customer satisfaction.

Managed QA team of 25 (onsite and offshore) for all testing initiatives for every Capital project and Maintenance Fixes and changes.

Led continuous improvement of processes and methodologies for the QA/UAT test community; implemented testing strategy for Agile and Watefall and collaborated with teams to establish processes, roles and responsibilities.

Established Jira as the corporate tool for requirements gathering, test case management and overall traceability; managed migration effort of test cases off ALM to Xray for Jira.

Managed and enhanced Project Documentation including Test Strategy, Test Plan, Vulnerability Scans, Test Scripts and Traceability Matrix back to Requirements.

Senior UAT Manager 2012 – 2016

Implemented User Acceptance Testing Process for multiple projects that followed SDLC across all business groups and applications within the Information Technology Group. Coordinated introduction of SDLC to new vendor for development of joint plans and testing.

Managed the testing effort by analyzing requirements and engaging Business Analysts for input; managed and ensured all data was identified by business and documented in the strategy, oversaw estimate and obtained stakeholder support for time, resources and budget required to perform testing.

Acted as single point of contact and coordination between third-party vendors, QA, Development/Business Testers.

Wrote UAT plans, Scenarios, Sign Off documents and Preparing Schedules for projects starting and completing at the same time due to environment constraints.

Provided Metrics and engaged all Stakeholders testing activities including test results, test case coverage, timelines, defects discovered and status updates.

Product Support Manager (Consultant) 2011 – 2012

Managed Loyalty Vendor production builds for the Wyndham Rewards Program and monthly maintenance schedule in support of the builds. Performed independently and in a matrixed team environment to multi-task and address changing priorities of business and technology drivers.

Maintained helpdesk tickets through the Assyst application supporting production related defects; tracked and reported all defects and prioritized enhancements with the project team, business stakeholders and third-party vendors.

Created product meetings to align prioritized deliverables for product and project teams as well as the business SMEs.

Performed training on Mercury Quality Center for the business and member services to ensure fluidity within the defect management process.

Worked with the business team to create a centralized reporting repository to support all loyalty franchisee and business facing reports. Coordinated testing efforts and relationships between QA and UA teams.

Acted as Product Liaison with all third-party loyalty vendors to monitor progress and deliverables.

TIFFANY & COMPANY, Parsippany, N.J. 2010 – 2011

Tiffany & Co. is a luxury retailer selling jewelry, silver, china and personal accessories headquartered in New York City.

Quality Assurance Lead ( Consultant)

Led Quality Assurance testing preparation, development, implementation and support of the Tiffany Web-Based System (Itrade) as well as supporting all applications within the Information Technology group.

QA lead in the integration of an eCommerce project for Itrade Centrally Billed for Domestic and International across 11 inbound/outbound systems. Project was delivered on time on budget.

Interpreted business requirements, technical specifications and wire frames into viable testing documentation for the use of crating test plans and cases.

Input, maintained, updated and resolved QA defects identified during the project using the defect tracking tool.

Conducted daily status meetings and validated analysis of results against projected results for the UI/DB.

Executed SQL queries to test data integrity and verify expected results.

WYNDHAM WORLDWIDE, INC., & COMPANY, Parsippany, N.J. 2002 – 2010

Service Delivery Quality Assurance Manager

Led the Quality Assurance delivery of Wyndham’s Global Loyalty & Direct Marketing Web-Based System as well as all supporting applications within the IT group. Provided testing support for all internal (28) and vendor/partner (35) supported processes related to the Loyalty system.

Managed the migration of $5m Loyalty System (4m customers across 10 brands), delivered on time/on budget earning the prestigious “Count on Me” award for outstanding contribution.

Performed and provided managerial oversight to the development, maintenance and execution of test plans and detailed test cases. Accountable for all QA test case pass/fail result documentation to support SOX compliance.

Oversaw the mapping of test cases to Quality Center, insured metrics and global training was implemented for Quality Center including traceability and functionality.

Coordinated the introduction of SDLC to new vendor for development of joint plans. Managed, mentored and developed on-site and off-shore teams.

Adept at interpreting business requirements and technical specifications into viable testing documentation for the use of creating plans and cases.

PRICEWATERHOUSE COOPERS – UNIFIED NETWORK, Fort Lee, N.J. 1995 – 2002

PwC is a $42b global professional services firm offering business advisory services in auditing, accounting, taxation, strategy and human resources consulting.

Quality Assurance Test Analyst

Created, maintained and executed manual test scripts to an Automated Voice System (IVR), Internet and Customer Service Center applications, Participant Account Service System and Account Inquire System (PASS & AIS applications) for Defined Contributions group.

Created test plans, detailed test cases and documented test results; tested interfaces and database connectivity, using Technical Specifications from client analysis.

Mentored and coached team members to support development of critical skill sets.

Technical Skills

Testing Tools: CITS (UI Automation), Win Runner, Load Runner (Performance), UFT, Application Life Cycle Management ALM)

Defect Tracking: Xray for Jira, ALM, ALM-Vera Client

Reporting: MicroStrategy, BIRST

Tools/Applications: Oracle EBS, Informatica 10, DB2, DataMart, RedShift, API Capabilities

Software: Microsoft Project/Word/Excel/PowerPoint/Outlook/SharePoint/VISIO

SmartSheet, Jira, Confluence, Slack, HP Test Director, QTP Automation Tools, Integrify

Clarity PPM Financials, Assyst, Adobe Acrobat, Actuate Reporting Tool, Rational Products,

Samanage, ServiceNow, TIBCO Middleware, Web Services, XML.net, Java, Sabre

SynXis: NGVA, CRS, PMS, Salesforce, AWS Cloud Services, Plutora, Veeva Vault

Education

BACHELOR OF ARTS, UPSALA College – East Orange, N.J., Double Major: Political Science & English

Other

Mixed Martial Arts Kickboxing: 1st degree Black Belt.

Avid runner: 2019 NYC Marathon, 20+ whole and half marathons.

Antiquing/estate sales, travel, spending time with family and enjoying the shore.

Wyndham “Count on Me” award for critical project completion and exceeding expectations over obstacles.

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