Office Customer Service
Resume:
Maria Robles
San Diego, CA *****
adirzy@r.postjobfree.com
Work Experience
PBX Call Center Clerk/operator
Scripps Mercy WIC - San Diego, CA
April 2018 to Present
• Answer incoming calls and respond to customer's emails.
• Management and resolve customer complaints.
• Identify and escalate issues to supervisor
• Office supplies
• Travel to different locations to cover shifts
More items
Administrative Assistant/Receptionist
CP MANUFACTURING - San Diego, CA
December 2016 to Present
Answer phone calls and redirect to correct personal, Data entry, respond to emails and intake personal information to forward to correct department, Assist with General office duties and schedule conference room availabilities.
Customer Service Call Center
Guild Mortgage Company - San Diego, CA
August 2016 to December 2016
Taking incoming calls all day for payments, insurance questions, customer service complaints. Lead
Caretaker
THE ARC OF SAN DIEGO - San Diego, CA
September 2013 to December 2016
San Diego, CA
September 2013 to December 2016
Offer people with disabilities the opportunity to learn essential work skills.
Enhance the social skills to assist with transitioning
Offer a warm and supportive environment to instill confidence in each consumer
Supervise consumers on a daily basis to ensure tasks get done
Enter weekly case notes to keep data updated
Caretaker
Counsel
Hernandez Residence - San Diego, CA
2011 to 2012
- San Diego, CA
2011 to 2012
Provided care for an elderly family member around the clock, helped prepare meals and assist with Doctors appointments and monitored medications on a daily basis. Counsel prenatal and postpartum mothers and children on Nutrition Supervise Staff
AMERICAN RED CROSS - San Diego, CA
2009 to 2011
- San Diego, CA
2009 to 2011
Explain nutrition education to families.
Teach and enroll participants in nutrition education.
Issued and printed food vouchers.
Supervise staff, trained new employees.
Assist participants for employment
Job Coach
GOODWILL INDUSTRIES - San Diego, CA
August 2008 to October 2009
Data Entry, and Daily Tasks
GOODWILL INDUSTRIES - San Diego, CA
2008 to 2009
Assist participants for employment.
Lead Clerk
Women Infant & Children -SDSU Foundation - San Diego, CA September 1994 to May 2008
including
ordering supplies and materials for the WIC office
Outreach and Promoting WIC services to the community.
Case Supervised WIC clerks and train new staff. Responsible for administration of the WIC office Management, Date Entry, Schedule appoints for clients by phone
Enroll families on WIC based on income and address eligibility, and Perform Height & Weight for participants.
Teacher Aide
NEIGHBORHOOD HOUSE
1992 to 1994
Supervised children.
Prepare snacks and lunches.
Assisted parents with applications and translation.
Responsible for sign in/out sheet, lesson plans, and provide safe environment. Education
High school diploma
San Diego City College - San Diego, CA
August 1989 to August 1992
diploma
San Diego High School - San Diego, CA
1989
Skills
• Multiline
• PBX
• Call Center
• Hospital
• Data Entry
• English
• Customer Service
• Typing
• Spanish
• Front Desk
• Multilingual
• Phone Etiquette
• Clerical Experience
• Computer Literacy
• Developmental Disabilities Experience
• Multi-line Phone Systems
• Senior Care
• Toddler Care
• Administrative Experience
• Microsoft Excel
• Hospital Experience
• Microsoft Office
• Microsoft Outlook
• General Office Skills
• Organizational Skills
• Computer Literate
• Customer Service
• Team Player
• Resourceful
• Exceptional Listener
• Employee evaluation
• Office Management
• Meal Preparation
• Office Management
• Meal Preparation
• Childcare
Certifications and Licenses
CPR Certification
Contact this candidate