Freelance Illustrator and Customer Service Expert

Darby W. Hampton

502-***-**** · Louisville, KY **217

PROFESSIONAL SUMMARY

Reliable and resourceful freelance illustrator and customer service professional. Equipped with over eight years of experience in self management, customer service and custom art and graphic creation. Using my unique life experiences in freelance and emotional labor industries to provide individualized and friendly service in a variety of settings. Excellent in high volume and intensity jobs both mental and physical. Reliable planning and ability to budget finances and manage time. Expertise in client services, account management and relationship-building.

WORK EXPERIENCE

Freelance Artist - Louisville, KY July 2014 - PRESENT

Freelance Digital and Traditional Artist

● Promptly respond to customer enquiries in person or via phone, email, mail or social media.

● Quickly and efficiently collect relevant information.

● Set custom timelines for completion based on individual needs.

● Create and manage invoices.

● Increased customer volume in November 2019 with new information intake process and more diligent self promotion on social media

● Maintain interesting and professional online presence to promote and display person and professional work.

Corner Cafe - Louisville, KY June 2019 - February 2020

Server

● Welcoming guests immediately upon entry, creating a friendly and welcoming atmosphere with polite conversation.

● Taking orders promptly and correctly.

● Good communication with kitchen staff.

● Flexible and individualized service based on clients physical, emotional and dietary needs

● Quick resolution of complaints or mistakes, always good for a joke to diffuse any upset.

● Emotional Labor skills

Domino’s Pizza - Louisville, KY May 2017 -June 2019

Pizza Delivery Expert

● Taking orders over the phone, making pizza, handling the oven, packaging orders

● Reliable and safe driving to and from each home, excellent navigational skills

● Friendly customer service, and proper change making.

● Quick resolution of complaints, mistakes or issues with delayed delivery.

● Emotional Labor Skills

Sun States Security - Louisville, KY February 2015 - April 2017

Security Officer

● Scanning badges and using metal detecting wand

● Clocking Employees in and out

● Answering phone calls

● Loss Prevention

● Watching CCTV

● Hourly foot or vehicle patrols of the warehouse both interior and exterior

● Hourly calls or written reports to site manager

● Reliably available to cover shifts for coworkers (high turnover rate) frequently worked 60 hours a week.

Additional Positions Held:

UPS truck load and unload for peak season

Rainbow Blossom Natural Food Market - cashier and produce associate: 2 years

Securitas Security Solutions - Security officer: 2 years

EDUCATION

GED - Ahrens Educational Resource

Expected Graduation - 2011 (200 point score)

PROFESSIONAL SKILLS

● Mastery of Clip Studio Pro, Photoshop CS8 and Flash

● Moderate Video Editing software knowledge, After Effects, OBS and VideoPad Pro

● 10 Years of customer service work

● 2 years server experience

● 4 years cash register experience

● 8 years of successful freelance work

● Excellent communication skills with a focus on team-building and customer relations.

● Outstanding organizational, multitasking, and problem-solving abilities.

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