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Food Service Manager/ Customer Care Specialist

Location:
Sheffield Lake, OH, 44054
Posted:
December 17, 2020

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Resume:

Alyson D. West

**** ********** **., ********* ****, OH., 44054 ~ 440-***-**** ~ adiryk@r.postjobfree.com

Summary:

I am an aspiring food service professional with a passion for providing quality service to the public. My strengths include kindness, the ability to work well with a multitude of individuals across the diverse backgrounds and possessing a positive attitude. I am known for taking on challenges, solving the problem and demonstrating an interest in always learning and enhancing skills.

Qualifications and Skills:

- 11 Years of experience in food service

- Excellent Communication Skills

- Organizational skills

- Oriented in customer service satisfaction

Education:

-Cuyahoga Community College- Graduated May 2017

-Associate of Science in Dietetic Technology

-Associate of Arts

-Certificate in General Nutrition

-Certificate in Dietary Management

Food Service Experience:

● Food-Nutrition Sys Practicum- Louis Stokes VA Medical Center (224 hrs.) Jan-May 2016

- Worked in the food service department learning institutional food planning and safety.

- Worked with patients to make choices from a selective menu.

- Trained staff on safety procedures

● Community Nutrition Practicum- Greater Cleveland Food Bank (112 hrs.) Oct.-Dec. 2016

- Focused on developing recipes and menu plans for individuals with a low socioeconomic status along with providing food demonstrations

- Educated event participants on simple and healthy recipes

● Geriatric Nutrition Practicum- Pleasantview Care Center (112 hrs.) Jan.- Mar. 2017

- Utilized point-click-care system

- Created assessments

- Completed MDS for clients

● Medical Nutrition Care Practicum- Pleasantview Care Center (112 hrs.) Mar.-May 2017

- Calculations including: patient intake, BMI, weight status, BEE

- Menu planning

- HIPPA/ confidentiality

- Education

- Electronic Medical Records

Employment History:

Alyson D. West

Banquet Manager/ Restaurant Manager at Sheraton Cleveland Airport Hotel, January 2018 - April 2020

● Excellent Communication Skills

● Ability to initiate and manage cross-functional teams and multi-disciplinary projects

● Critical thinking

● Delegation

● Problem Solving

Waitress/ Certified Trainer/ Hostess/ Take-Away at Outback Steakhouse, January 2011- January 2018

● Superior Salesmanship Skills

● Experience with Point of Sale (POS) terminals

● Delivers exceptional, friendly, and fast service

● Exceptional communication skills

City of Fairview Park, Recreation Department, 2009-2011 Gemini Center Kids Club Staff member

● Child Care Giver

● Activities to promote motor-skills of children (6mos-9yrs)

● Maintenance and cleanliness of area

● Tracking time and money per visit

Volunteer and Leadership

● Mission Trip to South Africa, October 2016

● Food Bank, Spring and Fall 2016

● Fairview Hospital, Spring 2010

● Pleasant Valley Elementary School (Nutrition Education)

● Completed Coursework in:

- Leadership Exploration

- Team Building/ Empowering others

- Time management skills

- Leading with Goals

- Effective Meetings & Communication

Certification:

- ServSafe Certified

- Certificate in Dietary Management (Spring 2017)

- Proficiency and Certificate in General Nutrition (Fall 2017) Organizations:

- GCAND (Greater Cleveland Academy of Nutrition and Dietetics)

- OAND (Ohio Academy of Nutrition and Dietetics)

Alyson D. West

References:

Meridyth Boone/ Previous Employer at Sheraton Cleveland Airport Hotel Cell# 440-***-****

Email: adiryk@r.postjobfree.com Janice Metroka/ Supervisor at Sheraton Cleveland Airport Hotel Cell# 216-***-****

Email: adiryk@r.postjobfree.com Tanya Kilian/ Co-worker

Cell# 440-***-****

Email: adiryk@r.postjobfree.com



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