“I don’t just do the work; I pay attention to details.”

BRIANNA KEATON

**** *****, **. *****, ** 63115

adiryg@r.postjobfree.com

314-***-**** (cell phone) * 314-***-**** (message)

OBJECTIVE

To obtain position where my skills, talents and eagerness to learn and grow within a reputable company will be both beneficial to myself and the team I work with.

SKILLS/ABILITIES

Excellent communication skills

Strong people skills

Organized and detailed

Cash Handling

Team player

CPR certified

Type 25-30 wpm

Computer literate

Fast learner

Multi-tasker

6+ Years Customer Service

Flexible schedule capability

EMPLOYMENT

BJK People’s Health Centers, Front Office Associate February 2020 – present

oRegister all patients by updating data when necessary.

oAssess and confirm patient payment source.

oCollect all fees due from patients in accordance with company policy.

oMaintain efficient flow of patients to the prospective departments.

oReconcile cash to the audit report at the end of each workday.

oInform patients to bring picture identification, insurance card, and co-payment if required and arrive 30 minutes prior to the scheduled appointment time as well as inform and document the requirements for self-pay patients in computer system at the time appointment is schedule.

oAnswers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel.

oSchedules appointments and enters appointment date and time into computerized scheduler.

oGreets and directs patients, salespeople, and visitors.

oRegisters patients by verifying that patient's record is up to date and accurate. Makes appropriate changes in computer system.

oPrepares all billings in computerized system for processing by finance change to properly exit patient by keying encounters and collecting additional fees as necessary.

oReschedule cancelled appointments due to changes in the provider schedule and appropriately document how patient was notified

Red Lobster, Server January 2020 – present

oGreeted and escorted customers to tables in a professional manner

oPresented menu cards to customers and obtained their orders.

oCoordinated with kitchen staff and servers to provide prompt services to customers

oWell-versed in maintaining waiting list of guests

oProven record of keeping work area clean and organized

oServer/Bartender

Academy Bank, Manager in Training/Personal Banker June 2016 – December 2019

oAid customers in opening, managing and optimizing their bank accounts and other products

oPursue leads and potential customers to expand services and products offered

oProvide advisory services for clients regarding available financial services

oRefer clients to financial specialists in the event of specialized needs

oResolve issues regarding customer accounts

oPerform other administrative duties (such as data entry into in-house software)

Red Lobster, Hostess/Server/Bartender December 2013 – September 2018

o Greeted and escorted customers to tables in a professional manner

o Presented menu cards to customers and obtained their orders.

o Coordinated with kitchen staff and servers to provide prompt services to customers

o Well-versed in maintaining waiting list of guests

o Proven record of keeping work area clean and organized

o Server/Bartender

EDUCATION

STL Community College Forest Park, Full-time student September 2013 – August 2014

Patient Care Technician transitioning into Nursing Program

Clyde C. Miller Career Academy, Full-time student August 2008 – May 2012

College AP Courses

Debate Team

College Summit Member

UMSL Bridge Program

C.N.A. Program

Manager for the Wrestling Team

and the Female Volleyball Team

Department head over the Saint

Louis Public Schools Homeless

Program

VOLUNTEER

St. Louis Fire Department

Barnes-Jewish Hospital

Saint Paul Missionary Baptist Church Youth Ministry

Praise dance instructor

Vacation Bible School Instructor

ACHIEVEMENTS

Member of Sigma Gamma Rho Rhoer Club

Honor Roll all 4 years

Certificate for Completion of the UMSL Bridge Program

Certificate of Completion from College Summit

Presenter in the Washington University Annual High School Medical Assembly

Citizenship Awards

Leadership Awards

References:

Stephanie Saddler 314-***-****

Angela Howard 314-***-****

Jerry Shelton 314-***-****

Contact this candidate