Keith DiLorenzo

Professional Summary

VICE PRESIDENT –

OPERATIONS & CLIENT RELATIONSHIP MANAGEMENT

A highly experienced Operations Executive who has demonstrated the ability to lead diverse teams of professionals to new levels of success in a variety of highly competitive industries, cutting-edge markets, and fast- paced environments. Strong technical and business qualifications with an impressive track record of more than 25 years of hands-on experience in Legal, Retail, Audit and Software Development. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Proven success in leadership, operational excellence and organizational development. Recognized for inspiring management team members to excel and encouraging creative work environments. Natural team-builder and leader with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven change-manager with a significant background Work History

PGX LLC - Managing Director

East Brunswick, NJ

10/2018 - Current

Set strategy, direction, and tone for robust and operationally efficient support Company

Handle strategic partnering and can influence key client stakeholders

Identify and execute key business initiatives

Communicate and maintain relationships with client stakeholders and business partners

Oversee firm's financial performance and other business ventures

Provides guidance and training on industry standards to staff

Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency

Devised, deployed and monitored processes to boost long-term business success and increase profit levels 75%

adirws@r.postjobfree.com

732-***-****

Manalapan, NJ 07726

Skills

Microsoft Office products

Forecast Modeling

Contract Negotiation

P&L responsibility

Price Modeling

Client Relations

Merger and Acquisition

Due Diligence review

RFP/RFQ creation and response

Acquisitions

Data Analysis

Vendor Management

Leadership

Project Management

Mentoring and training

Business analysis

Strategic Planning

Business Development

Budgeting

Accounting processes

Negotiation

Deliverable oversight

Employment law

Quality assurance

Financial Management

Contract Management

Consulting

Data collection and analysis

Business planning

Problem solving skills

Staff Management

Operations management

Managed daily operations of full organization, orchestrating forward- thinking strategies to accomplish profit and expansion goals

Researched issues and took appropriate action to achieve speedy resolution

Applied performance data to evaluate and improve operations, target current business conditions and forecast needs

Strategically managed resources, milestones and budgets, saving $1M in expenses per year

Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results

Provided detailed feedback to teams after analyzing each employee's responsibilities

Oversaw HR functions, including hiring, staffing, training, payroll and labor law compliance

Delivered outstanding service to customers to maintain and extend relationships for future business opportunities

Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands

Drove strategic improvements to enhance operational and organizational efficiencies

Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives

Identified and resolved problems through root cause analysis and research

Exercised appropriate cost control to meet budget restrictions and maximize profitability

Developed and implemented strategies to provide high-quality, creative and integrated business services

Created vision and provided leadership for targeting larger prospects

Provided documentation of all processes and ensured compliance with regulations and company policies

Instituted formal operating procedures and enforced adherence to policies and regulations that impacted bottom-line

Built trust with executives, managers and staff

Prioritized and allocated valuable resources to meet business targets

Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans

Fostered work culture of collaboration and inclusion to increase morale and reduce turnover

Led change and transformation across all business areas to deliver benefits and align company resources

Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships

Organized delivery of compendium of compensation services such as executive compensation plans, base salary analysis, corporate governance, sales compensation, board compensation, market benchmarking, employment and severance agreements and international compensation

Education

1990

Boston University

Boston, MA

BA: Organizational Industrial Psychology

Ensured smooth operations by managing office workflow and administrative processes

Collaborated with Managing Partners to create prototypes and communicate new ideas

Supervised day-to-day operations

D4 LLC - Executive Vice President

Rochester, NY

04/2013 - 04/2018

Directed financial and operational functions of Court Reporting division

Managed full P&L for sales, marketing and internal operations to oversee financial standing of company and solidify market position

Worked with existing clients to ensure profitability and improve client satisfaction and retention, Took division from startup to $1.5M in sales over first 18 months

Successfully introduced new business by signing corporate deals with companies such Walmart, Carnival Cruise Line, Merchants Insurance, New York Claims Mutual Insurance and NYS Office of Attorney General Business Improvements:

Set-up centralized staffing configuration to better utilize cross- functional labor pool and enhancing productivity

Vdiscovery GM - Director of Operations

NY, NY

September 2012 to April 2013

Managing operations of vDiscovery including project management, forensic collection, data intake, client relations

Leading, building and supporting all aspects of operation with focus on profitability (EBITDA), operational efficiency, and outstanding client service and satisfaction

Determined Relativity upgrade schedules and client pricing models for eDiscovery projects

Reviewed and analyzed new software products such as Brainspace, and IPRO as additions to or replacements for Relativity

Managed team including 5 eDiscovery sales reps, 4 Project managers, 6 data processors and 8 print production staff

Heading up sales team to ensure, sustain and increase sales targets

(25% year over year minimum)

AMNA Business Consulting - President & Owner

Manalapan, NJ

12/2011 - Current

Provide strategic and operational leadership for companies form startup business's to established mid-sized organizations on as needed basis

Clients currently include Youth Soccer Academy, two regional Court Reporting firm looking to expand, private equity group and software technology company

Services Provided include:

New market acquisition strategies and recommendation of acquisition targets

Identification, review and recommendation of possible sales team members

Identification of market specific opportunities for clients to bid on

New product recommendations and software design review

P&L development, review and recommendations

Expansion strategies

Participation in 10 client calls and 5 presentations Merrill Corporation - Executive Vice President

NY, NY

03/2007 - 12/2011

Managed full P&L for sales, marketing and internal operations to oversee financial standing of company and solidify market position

Provided strategic and operational leadership for Merrill's Legal Support Services business unit in Northeast region

Direct reports included 100+ employees

Position included oversight of Merrill's Document Processing (copy, scan and blowback) facility and staff, and Merrill's EDD business, (with all functions from CSR's and machine operation to system engineers and project managers), and Merrill's On-Site Document Service Centers

Designed, presented and negotiated 30 Corporate account relationships Contributions to Company Performance:

Improved EBITDA from -2.9% to positive EBITDA of 10% within 12 months from $-1.8M to Positive $6M

Successfully introduced $30M revenue annually of new business by signing corporate deals with companies such as ACE Insurance, Goodyear, Johnson & Johnson, Farmers, Zurich, and Yahoo

Business Improvements:

Set-up centralized staffing configuration to better utilize cross- functional labor pool, enhancing productivity, maximizing facility space and minimizing cost ($2 million savings)

Ambassador Legal Services & Veritext - Vice President Florham Park, NJ

06/2003 - 03/2007

Directed financial and operational functions of Ambassador Legal Services and CourtReporternet.com

These two divisions served large corporate accounts of Veritext, multi- million dollar litigation support company

Duties included (but were not limited to), managing P&L, driving Corporate Sales, managing staff of 40 in various locations, and implementing operational improvements

Worked with existing clients to ensure profitability and improve client satisfaction and retention

Achievements:

Renegotiated and established approximately 1,000 working subcontractor relationships reducing costs by 25% saving company

$4M annually Regulatory and Acquisition Activities:

Negotiated with NJ State legislature to more accurately and fairly regulate agencies and court reporting industry

Successfully defended company against Anti-Contracting violation charges in State of Texas & Kentucky

Successfully worked with Attorney Generals of Ohio, Arkansas, Arizona, and Delaware to establish legal service provider procedures that are in accordance with state regulations

Handled due diligence and contract negotiation for 10 company acquisitions increasing top line revenue by $25M annually Telcordia Technologies - Director

Piscataway, NJ

10/1996 - 06/2003

Responsibilities included strategic planning, development, staffing, management and financial performance of 100-person Tier 1-3 call center for $2 billion privately held company

Directed functions involving customer contact, contract negotiation and cross company procedural development

Accomplishments

Successfully navigated restructuring of 5 affiliated companies after owner was indicted for Tax fraud.

Reduced internal operating costs by $1.2M annually

Successfully oversaw the start-up and development of this court reporting division from $0 to $2 million in revenue in 18 months.

Established critical partnerships with high-level industry clients such as Walmart, Carnival Cruise Line, Merchants Insurance, New York Claims Mutual Insurance and NYS Office of the Attorney General Merrill Corporation.

Improved EBITDA from -2.9% to positive EBITDA of 10% within 12 months from $-1.8M to Positive $6M.

Successfully introduced $30M revenue annually of new business by signing corporate deals with companies such as ACE Insurance, Goodyear, Johnson & Johnson, Farmers, Zurich, and Yahoo.

Enhanced the public image and recognition of the firm's name within the business community through new business development, community outreach, and aggressive networking.

Renegotiated and established approximately 1,000 working subcontractor relationships reducing costs by 25% saving the company

$4M annually.

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