Katrice Frazier

Phone: 502-***-**** Email: adirwf@r.postjobfree.com

https://www.linkedin.com/in/katrice-frazier-612408a9/

Taking a risk to fulfill my dreams. Self-Published Author and data driven professional seeking an Associate-Level position in Operations or Human Resources, which includes creative aspect, with an organization to grow and develop.

Professional Experience

For additional details on previous experience, please request. **Note** Resides in Las Vegas, NV

Mid-Valley Supply: Service Dispatcher B2B: February 2020-November 2020 (*Relocated)

Managed sixteen petroleum technician day-to-day. Including: recording hours work, communicating via phone and email, and updating on procedures.

Collaborated with team to ensure customer needs of service calls were met. Includes direct communication with President and Vice President.

Updated customers on service calls and record service calls.

EG AMERICA: Maintenance Specialist B2B: October 2019-December 2019 (*note reason for leaving: corporate office moved to Massachusetts)

Managed, coordinated, and assisted with planning for general maintenance at 1,100+ national convenience stores covering nine different brands.

Correspond with vendors, Divisional Maintenance Managers, District Managers, and corporate personnel ensure maintenance issues were resolved in a timely and cost-effective manner. *Temporary Divisional Maintenance Manager

Assist with development of new processes and software for incoming work, preventative maintenance to reduce equipment down time and maintenance expenses.

Divisions Maintenance Group: Operations Coordinator B2B: July 2018-October 2019

Managed and coordinated a $20 million-dollar maintenance account for Lowes Corporation- North region.

Trained and developed training manuals for operations personnel to assist in strategic planning, on-boarding training for new hires and emergency response.

Received, updated and resolved issues on over 200 calls monthly with our field teams and service providers

Created Proposals, Daily Reporting and Invoiced, using Excel, Created weekly & monthly initiatives

Education at Work: Fidelity: Customer Service Representative: February 2017- June 2017

Assisted 401K participants with providing answers related to 401K accounts.

Delivered high quality internal and external customer service

Education

Northern Kentucky University, Bachelor’s Degree May, 2018

Major: Entrepreneurship Minor: Business Administration

First Year Student Program of Academics member

Dean’s List, President’s List, Student Ambassador-Research and Development

Skills: Microsoft Office, Outlook/office365, CRM, Citrix, familiar with Power BI, Service Channel, Customer Service, Training, Writing, Communication, Sage-ERP, Payroll, Critical Thinking, Administrative,

References Available Upon Request

Contact this candidate