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Service Representative Customer

Location:
Anchorage, AK
Posted:
December 17, 2020

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Resume:

Mobil: 323-***-****

Email:adirwa@r.postjobfree.com

**** ***** ***** **** *

Anchorage Alaska, 99517

Eric Fernandez

General

Overview

Strongly competitive person, highly responsible, open minded for feedback, believe on team work as the key for success on a daily basis challenging world. Ready to share the experience reached on the different stages of my professional life.

Experience

July 6th, 2020

Northern Air Cargo

Aircraft Dispatcher/FCA.

Create flight plans based on various criteria such as Weather Analysis, Notams, Airport Suitability Provide Flight crews with briefing, flight following and Weight & Balance signage. June 6,2016, July 2020

Flight dispatcher/loadmaster (FAA Dispatcher)

Pacific Aviation

• China Cargo B777F/B747F, planning cargo and loading distributions,Weight & Balance,

• Briefing NCA crew, B747-4/B747-8 running performance tool, check weather maps, plotting

• ANA, briefing All Nippon Airways flight crew plotting ETOPS, route, weather maps and Airport weather reports METAR’s TAF’s.

March, 2016-June 2016

Customer Service Representative/operations

EULIN AMERICA,

Operations, Briefing flight crew, weather information, notams, customer service. August 18th, 2014 -2015 APLLogistics Global Park La Aurora Heredia Customer Service Representative

• Constantly Monitoring Shipments

• Create Arrival Notices for Customers

• Create, analyze print Invoices

• Trouble shooting different situations on a daily basis with US Customs. November 17th, 2014

CPEA Ground Instructor Aeropuerto Internacional Tobias Bolaños. Performance & Weight & Balance Instructor for new pilots

• Provide Performance Curses

• Weight & Balance

• Navigation

2005-2014 Grupo TACA Aeropuerto Internacional Juan Santamaría, Alajuela Flight Operations Dept (Flight Dispatch)

• Responsibility is shared with the Pilot in Command for the safety and operational control of flights conduct under my responsibility.

• Regulate, authorized, and controls all commercial flights according to the government and company regulations to expedite and ensure safety of flight.

• Analyze and evaluate meteorological information to determine potential hazards to safety of flight to select the most desirable and economic route of flight.

• Compute the amount of fuel required to the safe completion of flight according to the type of aircraft distance of flight, maintenance limitations weather conditions and minimum fuel requirements prescribed by the government and company regulations.

• Flight plans are prepared containing information such as maximum allowable takeoff and landing weights, weather reports, field conditions, Notams and much other information required for the safe completion of flight.

• I prepare and sign the dispatch release which is a legal document providing authorization for a flight to depart.

• Monitor weather conditions aircraft position reports aeronautical navigation charts in order to evaluate the progress of the flight.

• Pilots in command are updated of significant weather changes in weather or flight plans and recommends suitable airports in case a diverting is needed.

• Recurrent trainings are attended thru the year, covering such as: aircraft systems, company operations policy, and meteorological information and government regulations as required.

• Provide training to my peers, and constantly monitor for their improvement.

• LACSA airline IOSA audit process 2009 / 2013

2003-2005 Procter and Gamble Santa Ana, San José

Purchasing Administrative Services

• Key contact for North America’s Purchasing Department and Service Plants

• Provide solutions for different issues arise thru production processes.

• Strategic contact for the Capital & Expense migration from Hunt Valley Plant to

• San Jose Service Center

• Manage & Creation for all requisitions between Mehoopany Plant and Storeroom. • Manage all acknowledgements and contact different Vendors, South Boston

• Oral B Migration.

2000–2002 Private Investments Sabana Sur, San José Telemarketing

• Provide customer service to all clients off shore, mainly U.S.A. • Analyze and develop solutions to these clients via telephone

Education

1990-1995 Colegio Bilingüe Santa Cecilia San Francisco-Heredia • High School Diploma. 1998-2000 Centro Cultural Costarricense Norteamericano

• Advanced and Conversational English Diplomas.

2003-2005 Aeronautical Institute Aeropuerto Tobias B,Pavas • Flight Operations Technical Diploma

(Flight Dispatcher). 2013

• Business Administration (incomplete) UNED Heredia Courses

• SAP, Global SAP Purchases. (P&G) • Basic Leadership Training. (P&G)

• Effective Business Writing (P&G)

• Customer Service. (P&G)

• Proter & Gamble Worldwide Business Conduct. (P&G)

• Drug Security Program (Flagship University) American Learning Center Dallas, Texas. • Operator Conversion (LACSA,TACA)

• Ratings A319, A320, A321, E190.

• Excel Basic .Intermediate & advanced. (UNA)

• Teaching Basic Principles (CIT, LACSA)

• Skyplan Flight planning System

• Aurora Flight planning

References

Usman Siddiqui 310-***-****

Ian Combs 310-***-****

Brigitte Zeledon 951-***-****



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