Marisa Kawa

adirtr@r.postjobfree.com 630-***-****

Summary: Engaging and accomplished professional with 15 years of experience working in fast-paced settings, analyzing data, reporting metrics, and managing multiple projects with accuracy and consistency. Excellent leadership skills, including supervisory experience with a focus on CIP opportunities. A history of success working in teams, participating in committees, and providing analytics and maintaining master data to support KPIs for senior management. Acknowledged for possessing a strong analytical mindset to support process improvements, and an adaptive learner motivated to quickly resolve challenges. Technical Skills: Proficient in Microsoft Office Suite, extensive knowledge in SAP Salesforce.com, Siebel, Genesys, Concur, and Microsoft CRM Dynamics Professional Experience

2019 Customer Master Data Specialist

Ecolab, Naperville, IL

• Maintains customer data, billing arrangements, sales distribution, and company code data, including new customer set ups, hierarchy creation, Portafeed and bulk tank maintenance and base price requests and other ad hoc requests and projects

• Provides a solid understanding of SAP business processes, specifically customer master data set up and the impact of configuration to overall business practices

• Establishes and manages master data governance to ensure the data consistency and accuracy for business intelligence

• Resolves data quality problems through the appropriate choice of error detection and correction

• Monitor SLA’s by effectively managing and prioritizing requests with a desire to contribute and collaborate with teammates to assist in all capacities

• Champions change and leads by example by embracing new challenges with a fearless positive and agile attitude

• Executes operational excellence by cross training new analysts on SAP customer master data setup, practices, and providing instructions for KPI monitoring

• Demonstrates an untrainable effort and attitude to learn, produce quality work, always taking pride in advocating for my team and the team’s overall success 2018-2019 Customer Master Data Specialist

BP, Naperville, IL

• Create, maintain, and complete internal templates to facilitate customer set up requests and standardize processes.

• Supervise all aspects of the customer service back office functions, including managing routine maintenance of customer master data and utilizing expert knowledge of SAP and business support systems to solve complex customer issues. Collaborate with National Accounts and third-party customer service group to ensure customer master data and complicated customer implementation are prepared

• Function as a subject matter expert for Customer Master Data processes and procedures for GBS components of the Castrol / BP business.

• Demonstrate extensive knowledge of BP systems and applications, including SAP, Siebel, and Genesys.

• Monitor SLA’s; collaborate with Offshore Teams and BP associates to resolves issues, address process breakdowns and anything necessary to drive continuous improvement.

• Support initiatives and projects such as NIKE / SAP implementation.

• Validate, gather, maintain, and monitor Customer Master Data elements to ensure the integrity of the information and that it complies with BP policies and individual internal controls 2015-2017 Robert Bosch Tool Corporation, Mount Prospect, IL 2017 Sales, Customer Relations Supervisor

Robert Bosch Tool Corporation, Mount Prospect, IL

• Supervise all aspects of the customer service back office functions, including managing routine maintenance of customer master data and utilizing expert knowledge of SAP and business support systems to solve complex customer issues.

• Collaborate with National Accounts and third-party customer service group to ensure customer master data and complicated customer implementation are prepared, evaluated, and executed properly.

• Manage, motivate, and develop the Sales Customer Relations Associates in all areas of their position including personal development.

• Develop a team dashboard to analyze individual performance variances, tracking key department drivers, and to support opportunities around CIP and team agility.

• Manage escalated customer complaints and solve a wide array of multi-faceted problems for both internal associates, and customers, while providing support and resolution to anything unsettled at the third-party call center

• Act as a liaison and main point of contact to a new, international third party customer call center and assist in all areas of the transition and onboarding activities, along with daily training calls to support third party agents and management teams.

2015-2017 Logistics Continuous Improvement Coordinator Robert Bosch Tool Corporation, Mount Prospect, IL

• Researched, analyzed, and investigated the root causes of issues to reduce customer fines and shortages, and to offer suggestions to improve processes and logistics performance

• Organized, evaluated, and tracked logistical reports for logistics management, and the Collaborative, Planning, Forecasting, Reporting (CPFR) Analysts

• Prepared a detailed monthly report on customer fine data for the CFO and Executive Board

• Demonstrated a vast knowledge of SAP business process, such as plant maintenance and integration of interlinked business processes including finance, supply chain, marketing, and operations

• Onboarded new hires, provided system access and initial training; served as administrative support for the entire Logistics Department

• Created reports on key customer metrics for CPFR Analysts and tracked report shortage deductions for top customers. Collaborated with Executive Management, and other Logistics Associates and assisted on various ad hoc requests, projects 2014 Client Services Assistant

Zenith American Solutions, San Francisco, CA

• Presented a daily metrics report to the CEO and Senior Management team, providing a snapshot of claims activity and staff performance, compared to KPIs

• Researched and managed special projects as delegated by the CEO and Senior Management team that met demanding time frames

• Provided administrative support to the Senior Client Services Manager in all areas, including travel coordination, preparing presentations and agendas, and completing expense reports; communicated frequently with team and staff members to ensure deadlines were met and department activities were coordinated

• Managed requests, prepared reports, and provided timely and accurate information to the client 2011-2013 Client Relations Coordinator

Lee Hecht Harrison, San Francisco, CA

• Provided administrative support to the Regional Director, Senior Vice President and Vice President.

• Managed accounts by responding to client requests, providing account metrics, and processing candidate referrals.

• Responsible for the preparation of sales and marketing collateral, including proposals, presentations, scopes of work, and contracts.

• Coordinated Bay Area marketing events, client dinners, and associated planning for the SVP and sales team

• Managed reports, tracked opportunities, and created campaigns for events and client correspondence within Salesforce.com. Became the Power User for the SF office. 2008-2010 Business Development Coordinator

john greene Realtor, Naperville, IL

• Assisted the Relocation Director with all department and administrative responsibilities. Functioned as a Relocation Coordinator for incoming and outgoing referrals from the Leading Real Estate Companies of the World network, and to national third-party relocation companies.

• Designed marketing pieces for agents and managed the company database used for mailings.

• Organized company events and meetings, including a client appreciation polo match, for prospects, clients, and community leaders.

• Managed and analyzed activities to determine amounts owed, invoiced, and collected internal revenue from more than 60 agents.

• Effectively managed changes during the company’s restructure and played an important role in the re-launch of the company’s brand and logo internally and in the community. 2007 Account Executive and Liaison

Network Communications Inc, Chicago Home Improvement Magazine, Lombard, IL

• Prospected key sales opportunities and sold ad campaigns to various establishments within the home improvement industry.

• Sold first-ever cover of the newly launched magazine.

• Built solid relationships with industry leaders by presenting valuable advertising and marketing strategies.

• Researched and negotiated company positioning within industry events and professional conferences.

• Served as media liaison and leader for national home improvement organizations. 2003-2007 Certified Account Executive

Cox Auto Trader Publishing, Lombard, IL

• Continued success in prospecting and closing new business, completing effective research calls, and presenting tailored ad programs.

• Doubled existing territory by closing more than five accounts in two weeks.

• Created a new standard of customer service by coordinating weekly client meetings to proactively discuss program effectiveness.

• Promoted twice in two years into Chicago’s number one territory, producing the company’s highest grossing monthly revenue

• Awarded Employee of the Month, February 2007

2002 Promotions and Marketing Assistant

The Lexington Horsemen, National Indoor Football League, Lexington, KY

• Collaborated cooperatively with top executives to carryout advertising and promotional strategies for the team’s inaugural season.

• Coordinated half-time events and successfully completed all game day operations. Education and Activities

2016- Independent Consultant Present Rodan

and Fields

• Manage an international team of fourteen other independent consultants.

• Create and provide training opportunities, motivation, and support for the team. 2003 Eastern Kentucky University, Richmond KY

Bachelor of Arts in Communications, Public Relations, Cum laude 1999-2002 Eastern Kentucky University Division I Volleyball Team

• Full athletic scholarship, Most Valuable Player, Best Offensive Player, the first-ever Coaches Award, and All Tournament Ohio State.

2000 Marketing Assistant

Eastern Kentucky University Athletic Department, Richmond, KY

• Implemented Colonel Kids Klub Campaign, developed layouts for the media guide and schedule card, and mentored more than 100 campers.

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