Robert Drach

** ***** *****

Middletown, NJ *****

732-***-****

adirtk@r.postjobfree.com

Over 25 years in the Information Technology and Management industry with extensive experience in Telecommunications. Strong technical skills and results – oriented with expertise in managing and motivating cross-functional teams including staff, vendors and business partners. An advocate of change with focus on streamlining processes and increasing capabilities of service organizations. Demonstrated success in reducing cost in large organizations through deployment upgraded systems, tools and process improvements. Thorough understanding of how enterprise wide technical implementations impact business functions. Excellent communicator with emphasis on building strong relationships. A team player who has proven ability to establish well-organized and productive teams.

Digital Intelligence Systems, LLC (DISYS)- Syneos Health

IT Project Manager- February 2019 to present

Managed Syneos Health consolidation of merged entities into a single Unified Communication cluster standardizing Dial plan in a new E164 format. This migration is to permit global access using Cisco Call Manager. Updated and Configured Cisco servers into redundant Data Centers in three regions.

Support the PMO Program lead, Technical manager and team

Accountable to the PMO Program lead, Technical manager for support for all project activities

Maintain project documentation (e.g. meeting minutes, issues log, change control log, etc.) and ensure posting of documentation to project's approved document repository and SharePoint/Web site if applicable

Monitor deliverables due from project team members and follow-up with appropriate team members on all assigned action items

Setup and manage support functions covering planning, tracking, reporting, quality management and internal communication

Assist with status reporting, tracking milestones, key issues, risks, benefits, and summary of incurred costs

Review project activities for compliance with procedures and standards

Assisting the program/project manager with maintaining the project plan and various project documentation

Upgrade and replace Cisco Authentication platform for the Americas, EMEA and APAC regions

Iconma- Rutgers University

Telecom Project Manager- OIT- April 2018 to December 2018

Plan, coordinate and track telecommunications project initiatives and to lead telecommunications technical solution implementations.

Ensures cohesiveness between Telecom Division units (network, voice, wireless, A/V, outside plant fiber, inside plant cabling), departmental clients, and other stakeholders.

Responsible to coordinate all project efforts from project initiation through closure for telecom infrastructure implementation for building upgrades, renovations and new construction across the New Brunswick/Piscataway, Newark and Camden campuses.

Coordinate and project manage technical solution development and implementation and overall project delivery.

Primary client liaison and provides the “bridge” between client needs and technical solutions that support those needs.

Project managed all new Wireless installation requests including; budgeting for Cisco back office equipment, cabling and Wireless access points.

Managed site building installation using Cisco switch equipment

Responsible for financial tracking and management of telecom projects.

Insight Global

AT&T

Program Manager – May 2017 to April 2018

Support Lab environment for all new software, hardware releases for cellular services for all carriers.

Manage the Insight Global personnel on-site for AT&T- lab and production team (22 contractors)

Weekly status reports for all Insight Global personnel within AT&T.

Maintain the Project and subproject dashboards for correct status and timelines.

Manage weekly status meetings with teams throughout country- support Middletown NJ, Warrenville IL, Irving TX and Redmond WA.

Maintain integrity of Test Management & Tracking Systems (TMATS)- updates of reporting and test plans.

Realogy

Senior Telecommunications Manager- January 2016 to February 2017

Support day-to-day telecom operations and associated moves, adds, and changes in a multi telecom system environment.

Support in-bound contact center serving multiple clients.

Manage installation and support of hosted VoIP and Communications as a service solutions (UCaaS)

Support all Realogy brands including NRT, TRG, Zip Realty operations.

Monitor the Heat ticket system to ensure that customer requests and incidents are resolved within established standards.

Provide back up support to the team’s analysts and managers.

Lead the planning and implementation of projects. Maintain multiple projects at one time.

Manage project budgets and resource allocation.

Facilitate the definition of service levels and customer requirements. Interact regularly with existing or potential clients to determine their needs and to develop plans for improving delivery. Advocate on behalf of clients and represent clients' needs as appropriate to senior management.

Established Support model of new UCaaS product roll-out for vendor and IT staff- (process, RACI and workflows)

6 Direct reports- Telecom Managers, Analysts and Project managers

Weekly IT Management reporting with IT management staff

ADP (Matlen Silver)

April 2013 to January 2016- Project Manager for ADP. Responsible for planning, scheduling, and controlling the activities of complex Voice and Contact Center Technology implementation projects.

Planning and execution of large-scale IT projects for PBX Centralizations and Genesys IVR replacements Projects.

Project Management of numerous Call Flow changes for Business units with US.

Migration of Existing Call Centers to Genesys Work Force Management tool from IEX WFM.

Project managed the upgrade of all of Canada standalone PBXs and Voicemail systems to a Data Center centralized system- with increased Disaster recovery and functionality.

Responsible for establishing templates for Project plans, user guides for VM, CMS, Avaya 1X Agent software and Dialing principles for all Centralizations.

Weekly Project Status Meeting with IT Management and project managers

Business analysis- gathered requirements for Centralization and Workforce management programs

Cenlar (Contract)

January 2013 to April 2013- Program Manager for Cenlar FSB to Facilitate the MIS Infrastructure to new location in Ewing New Jersey.

Negotiated dual carrier Fiber connection between new office and Main office, Vendors office and Disaster Recovery Facility (SunGuard).

Projected Managed PBX, Call Center and Split Core upgrade for Cenlar.

Negotiated, ordered all new T1’s (24), and POTs lines for new offices and vendors

Program Managed Generator test, HVAC, UPS Communication room installations and Construction/Electrical vendors.

Responsible for Infrastructure requirements for new offices and date Center- worked with all vendors and internal management to detail expansion

2 Direct reports- Project manager and Construction Supervisor

Provided bi-weekly reporting to Management Board

Morgan Stanley (Thrupoint)

October 2010 to December 2012-

January 2012 thru December 2012- Program Manager/ Communications Manager for Morgan Stanley.

Facilitate changes to International Programs for Voice and Data.

Provide Migration schedule for Multiple Global Sites for upgrade of equipment and backbone services. Perform management reporting, Governance and escalations for the 50 Million dollar Cost savings initiative for Morgan Stanley.

5 Direct reports- Project managers

Verizon Business (Thrupoint)

October 2010 to January 2012- Program Manager for Verizon Business.

Oversee two Large Global Programs delivered to Large International Financial Firm to replace existing ATM Backbone to VZB Private Line network, Replace existing technology termination equipment for Trading Floor (TDM over IP) services globally.

Responsible for Governance, Escalations and Management reporting globally.

Business analysis- gathered infrastructure requirements for all Voice and Data projects

Direct Reports- Project managers

Nomura Securities (Sumar Associates)

June 2009 to October 2010- Senior Voice Analyst/ Senior Project Manager for Nomura Securities International- a Large International Brokerage Firm for replacement of Digital PBX systems and phones to a Cisco call Manager system for their Data Center, Disaster Recovery Centers, Satellite offices and large expansion of New York Headquarters. Helped design new system with Cisco to Install Call managers and Voice mail systems throughout the North American offices, with existing DID and PRI services and SIP, upgrade of Disaster recovery services nationwide.

Responsible for upgrade of Turret system from IPC IQMQ to IQ MAX at 400 positions and 400 position Alliance Slimline to IQMX roll-out. Project managed and programmed turrets for trading floor in NY, LA and Chicago.

Nomura Securities- Responsible for all Moves, Adds and Changes for all IPC MX Slim line and IQMX Trading Floor Communications equipment for Fixed Income and Equities Divisions on a daily basis for NY Headquarters and LA, SF, Bermuda and Chicago offices.

Responsible of Telecom roll-out of 600 position new floor including turrets, IPT Cisco phones, Speaker bus installation and all telecom accessories.

Nomura Securities- Responsible for maintaining all video conferencing equipment (Polycom Systems) in All North America offices (including DR sites).

Staff Augmentation (Senior Project Manager) for Regional Northeast Bank to consolidate, relocate Infrastructure between branches In Northern New Jersey.

Implementation Project manager for Infrastructure cabling for Pharmaceutical company in Western/Southern New Jersey/Philadelphia area.

Vendor manager for PBX upgrade for Medium Warehouse and Shipping Company.

Established policies and procedures to implement a VoIP, Cisco Network and Video services for a Large International Organization.

4 Direct Reports- Cisco consultants, Project managers

AIG (Computer Design Integration)

Senior Project Manager (AIG)

May 2008 to June 2009- Staff Augmentation for Scope validation for large Business relocation of all Infrastructure, Cabling, UPS, Batteries, PBX (Avaya IPT) and phone service, Network Services, Audio/Visual services including Polycom Video Conferencing, all Wintel services and Security systems for a Large Regional AIG Commercial Insurance office in Cleveland, OH.

Project Management and Implementation of new Tandberg and Polycom AV services for Client at NY City Headquarters Boardroom.

Managed Procurement of PBX and VoIP Systems, Cisco router and switch hardware, Servers, UPS equipment and Video/audio Conference engineering and equipment.

Wrote statement of work and Project managed implementation of an Expansion Project that provided 3000 Square foot of office space including Cabling, Network and Voice services for an AIG Staff Counsel location in Glastonbury CT.

Project management and implementation of 500+ users move in Philadelphia for a Regional AIG Commercial Insurance office.

Project managed Converged Network and Voice services for satellite offices.

Weekly Status Reporting to IT Management committee regarding projects, risks, issues

NOMURA SECURITIES INTERNATIONAL (1999 to 2008)

Telecommunications Manager-VP

Hand-on Manager for the Installation, Configuration and repair of all Voice and Video Conference systems throughput the US and Bermuda Offices.

12 Direct reports and 6 Consultants

Managed numerous RFP processes for Long Distance services, PBX equipment, Dealer board systems, Voice bridge hardware and International WAN providers for overall cost savings for North America in excess of 14 million dollars.

Program Managed new installation of all Voice Systems, including PBX and Dealer board systems and cabling for 2WFC after all equipment was destroyed.

Provided Residence support for Upper Management for Video Conferencing equipment and VoIP sets in NY, NJ, Chicago, LA and Bermuda.

Managed, maintained and supported all Video conferencing, Technical Trading floor support, Television services, PDA’s, Turrets, telephones and Communications vendors for all remote Nomura and subsidiary offices in North America.

Responsible for MPLS Wan roll-out for North American offices and pilot test of International WAN.

Provide Residence support for Traders/Brokers for all Audio and Video conferencing in Northeast area, including installation and maintenance on Polycom, Turrets, Network and telephones.

Installed, Maintained and Repaired over 1000 positions for the North American Headquarters in New York including voice mail, voice recording systems and call accounting systems.

Responsible for all Moves, Adds and Changes for all Trading Floor Communications equipment for Fixed Income and Equities Divisions on a daily basis for NY Headquarters and LA, SF, Bermuda and Chicago offices.

Responsible for maintaining all video conferencing equipment (Polycom Systems) in All North America offices (including DR sites).

Negotiated and updated Long Distance contract with AT&T, which saved approximately 6 Million Dollars for Nomura.

Negotiated and updated Long Distance contract with numerous vendors and transitioned to Sprint Communications for annual $1 million savings for firm.

Upgraded NEC HDS PBX to 2400 IPX system for over 5000 ports

Program managed the upgrade of the Hitachi Dealer board system from Plasma and VFD to Color Digital turret system for 200 position Trading FLOOR.

Managed the Upgrade of the 300 positions trading floor to IPC dealer boards (Alliance MX system & IQMX).

Responsible for Procurement of all Voice systems, dealer boards, telephones, PBXs, audio bridges, voice and data equipment, circuitry and services.

Responsible for installation, networking and upgrade of 7 PBX's at 7 Disaster Recovery sites after September 11 in NY and NJ locations. Standardization of PBX systems from Nortel, Avaya, System 75 (ATT) to NEC systems throughout US and Bermuda offices.

Responsible for recovery of all Carrier and Telco cable and fiber facilities into World Financial Center HQ for March, 2002 re-entry, Verizon, ALS (AT&T Local System), WorldCom, Cablevision Lightpath, Global Crossing, Broadwing and Westcom which included recovery of all OC3, DS3/T3, T1's digital circuits and broker lines. For projects, budgets and status

Monthly reporting to CIO for all projects, budgets and status

Responsible for all Vendor installations for repair of 2WFC location after 911

Managed a staff of 9 Telecom Coordinators and Local 3 technicians.

Managed telecommunications installation of Bermuda office.

Managed telecommunications installation for new SF office.

Responsible for all Voice and Video related escalations for North America.

Responsible for successful re-location of Los Angeles and Chicago offices, two subsidiaries into 2WFC, which included Trading turrets and PBX. Video Conferencing and circuitry.

Responsible for configuration, administration and troubleshooting of Polycom video conferencing Equipment for all North America and Bermuda offices. Configuration of internal IP (backbone) service for calls made to Nomura Network offices internationally and domestically, and ISDN for out of network traffic.

Responsible for successful installation of voice and video systems for new Disaster Recovery office in Rye Brook, NY with over 500 positions.

Part of International WAN team to upgrade network carrier, services and equipment on existing Global WAN, including Cisco switches and routing equipment.

Managed Project Manager for Cisco Upgrades/ Replacement, PBX Upgrades and Replacement and Dealer board upgrade and replacement projects.

SUMITOMO BANK, LTD (1995 to 1999)

Telecommunications Manager-AVP

Managed, Maintained services for Disaster Recovery equipment such as UPS, generator and HVAC for computer room and trading floor for all departments and subsidiaries that made Sumitomo compliant and mitigated Risk.

Installed, Maintained and Repaired over 500 positions for the North American Headquarters in New York including Voice mail and call accounting.

Planned all evacuation and back-up systems as Disaster Recovery Coordinator for New York Branch and its New York Subsidiaries.

Provided Residence support for all Upper management and Japanese expatriates for telephone, video and network services.

Managed 12-15 Telecom, Facilities staff and Union Electricians.

Responsible for initial design and configuration, administration and budget approval for new Polycom Network to be installed in 1Q 2000.

Responsible for all Data Center activities; including Moves, Data Center quarterly cleaning service, HVAC systems, UPS systems, Frame wiring and cabling for NY Headquarters and Subsidiaries.

Managed, Negotiated and migrated 30 locations to MCI for voice long distance services, which will save One Million dollars within the next two years while increasing availability and quality of service domestically and internationally.

Designed WAN network for North American Branches.

Prepared and assisted in Budgeting for all North American Branches including authoring and unifying Policies and Procedures.

Responsible for Procurement of all Voice systems, dealer boards, telephones, PBXs, audio bridges, voice and data equipment, circuitry and services.

PAINE Webber/ATT Solutions (1995)

Project Manager

Responsible for Managing and developing the Project Plan for migration of an existing Data Network from private lines to Frame Relay.

Development of an implementation plans for cut over for voice private lines to virtual connections services via AT&T. Responsible for interfacing with the customers to plan the migration of all their voice and data services.

Managed circuit migration with customer and AT&T.

PATRIOT SECURITIES L.P. (1992 to 1995)

Director of Communications

Designed, engineered, Program managed and implemented Hong Kong Trading environment that became profitable within its first quarter with Voice, Data and Market Data Network between NY, UK, Singapore and Japan.

Responsible for the implementation, maintenance and troubleshooting and support of all voice systems in New York and Hong Kong.

Administer all adds, moves and changes on all Turret trading systems (IPC Series II and V-Band VIAX) and Centrex services for New York.

Established and maintained an annual communication budget of $8.5 Million.

Implemented and supported over 700 private line circuits throughout the United States, Toronto, London and Hong Kong.

Planned and implemented 200 Trading floor positions

Implemented Network Control for all branches.

Responsible for all Market Data feeds to the Trading Floor including Bloomberg, Reuters, Telerate and external Patriot/Liberty feeds.

Responsible for the implementation, maintenance and installation of the "Patriot Securities market Data" feed to the trading floor and over 300 Banking and Securities customers in the Unites States, Canada and London.

Directed the installation, maintenance and repair of the back office clearing system.

Oversaw facilities management, security, and HVAC, Generator and UPS systems.

Managed Communications staff of sixteen technicians and six administrative personnel.

Maintained customer database and ordered all facilities from vendors such as NYNEX, MFS, AT&T, GTE Telecom and MCI.

Responsible for all Data Center activities; including Moves, Data Center quarterly cleaning service, HVAC systems, UPS systems, Frame wiring and cabling for NY Headquarters and Subsidiaries.

Responsible for all vendor negotiation and selection.

Interfaced with all vendors such as IPC, V-Band, Construction services carriers and telcos.

Managed all system cut-over, expansions, trading floor moves and upgrades.

Reported Directly to Managing partners and direct status on all construction, projects and upgrades

DATA TRANSMISSION SERVICES, INC. (1991 to 1992)

Manager of Operations

Established and authored the Operations and Procedures policies manual for DTS, a start-up company.

Maintained national digital network with major nodes in Woodbridge, NJ and Dallas, TX.

Established and Maintained Departmental Budget.

Established and achieved Corporate Goals for the Operations Department.

Managed technical staff for both National Nodes.

GTE SPACENET (1983 to 1991)

Communications Supervisor

Installed and Maintained customer premise VSAT terminals in the Northeast Area for such customers as Sears, K-Mart, Gannet, IBM and Met-Life.

Supervised and directed over twenty-five technicians in maintaining and repairing installed customer base.

Assisted in technical solutions.

Maintained a spares inventory for the Northeast region.

Supervised and directed Central office technicians.

Provided highly reliable circuitry within the major node of GTE's national network.

Responsible for 1st, 2nd and 3rd Level escalations.

Responsible for the installation, maintenance and quality control of the New York Central office portion of a digital network providing voice/data/video services.

Interfaced with GTE's customers, interexchange carriers, and local telcos and equipment vendors to define and solve problem areas within the hybrid fiber/satellite transmission system.

EDUCATION Bachelor of Science Degree, Marketing Management

St. Peters College, Jersey City, New Jersey

SYSTEMS: NEAX2400 IPS, HDS, Octel 250 Voice mail, Cisco Call Manager, Avaya G450 Gateway, Avaya S8500 Server, NEAC AD-40 Voice mail System, Hitachi Dealer board Systems, IPC – IQMX & Alliance systems, IPC Series II System, V-Band Turret system, Mitel IP 3300. NEAX 2400 IPX, BT Trading systems, Nortel-Meridian R11, Eyretel Voice recorders, Nice Voice Recorders, Dictaphone Recorders, ATT System 25, System 75, NEC 2000, Cisco IPT, Avaya VoIP, Polycom View Stations, Polycom VSX 7000’s, 5000’s series, Tandberg 1000(desktop), ATT Paradyne 6800 Operations, Mobitex Operation & Maintenance MOX/MHX, Xerox Enhanced VTC training

MULTIPLEXERS: Newbridge, Northern Telecom, AT&T Paradyne, ITT, Republic Telecom, IDNX, Timplex, Digital DACS, Ericsson GE Digital Data Switch, Cisco, Juniper Firewalls

Contact this candidate