Christopher Stephens

*** *** ****. ********, ** *1401

912-***-****

adirs4@r.postjobfree.com

ABOUT ME

Twenty+ years in software and systems development, testing, implementation and training across healthcare, government, mortgage, restaurant and retail sales industries.

EDUCATION

December 1994

Master's degree, Health Sciences Administration

Georgia Southern University Savannah,GA

Georgia Society of Healthcare Professionals Thesis of the Year Award-1995

WORK EXPERIENCE

December 2019 - Present

Shift Manager

Wendy's, Savannah, GA

Manage crew members across multiple shifts. Resolve customer issues. Train and mentor crew members on tasks related to all restaurant positions. Create Daily Operations Plans. As a certified ServSafe professional, insure health and safety procedures are in compliance with federal, local and state regulations and followed by staff. Verify all sales transactions (reconcile cash in/cash out). Conduct daily and day-part inventories.

December 2016 – March 2017

Senior Quality Assurance Advisor

CSRA (General Dynamics) Bossier City, LA

Scrum team lead (Automated testing). As a Certified Scrum Master (CSM), mentored automated test team members and assisted in evaluating applications to be considered candidates for automated functional testing. Created, implemented and trained team members on automated testing framework (Selenium/Jenkins/Team MS Foundation Server). The framework consisting of 100 scripts run post build reducing regression test time 30% per sprint. Tracked issues through Jira.

January 2015 – November 2015

Software Quality Assurance Test Lead

OnLife Health/Blue Cross Blue Shield of TN Nashville, TN

Created test strategies. Managed issue tracking. JIRA system trainer and administrator.

March 2014 - December 2014

Software Quality Assurance Test Lead

Hawaii Medical Services Association/Blue Cross Blue Shield of HI Honolulu, HI

Managed defect resolution process. Coordinated regression and new functionality testing between 3 development teams working closely with project managers in a QNXT environment. Implemented and trained team members on the automated functional and performance testing framework which was driven by Selennium and Loadrunner respectively. Represented the test teams in weekly progress meeting reporting to State of Hawaii.

December 2013 - May 2014

Sr. Applications Analyst

Scientific Research Corporation Charleston, SC

Customized and trained our customer on the Jazz Application Lifecycle Management tools (Rational Requirements Composer (RRC), Rational Team Concert (RTC), Rational Quality Manager (RQM). Developed automated tests using Rational Functional Tester (RFT). Assisted in manual ad hoc testing projects as a member of the post-completion remote testing team. Tracked project user stories and issues through RTC and RQM.

September 2010 - November 2013

Software Quality Assurance Team Lead

Lifecycle Engineering Charleston, SC

Led Performance test Scrum team. Designed workflow scenarios based on direction from the Business Analysts and various stakeholders. Wrote test scripts using Vugen and Soap UI. Ran tests, analyzed results and distributed results using a framework consisting of Loadrunner and Jenkins respectively. Tracked User stories and issues through Jira.

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