RESUME

***

Dynamic Ultima Bliss,

Adharwadi Road, Umbarde Gaon

Nr St Lawrence International School,

Kalyan (W) -421301

Phone: 900-***-****

E-mail: adirrh@r.postjobfree.com

John Bijoy Victor

Objective:

To work in a challenging environment and utilize my talents in the interest of the firm. Personal Profile:

Date of Birth : 5

th

May 1981

Gender : Male

Marital Status : Married

Nationality : Indian

Religion : Catholic

Academic Qualification:

Qualification Board/University Year of Passing

S.S.C Mumbai March 1997

H.S.C Mumbai March 1999

B.Com Mumbai March 2002

Computer Exposure:

Completed Advanced Diploma in Computer Hardware and Networking from Solution World (Wipro Authorized).

Work Experience:

Ebix Smartclass Educational Services Private Ltd

• Duration : April 2017 to July 2020.

• Designation : Regional Sales and Training Manager

• Job Profile:

To drive the team of area managers to achieve their individual and team’s sales and collection target collectively.

Evaluate and review performance of Area Managers on a monthly basis on sales targets and give them regular feedback and specific training on how to achieve their sales target and maintain their efficiency.

Joint visits with the area managers to schools to find out the approach of area managers with the schools basis which specific feedback was given and also keep a tab to check whether it was done accordingly.

Help the team to prepare the sales projection files for the month basis their individual monthly target and also enable them to keep a backup for the same.

Follow-up with the area managers on the projections given for the month on a daily basis and motivate them on the same.

Cross selling of the multiple products of the company and conducting demo for these products in existing schools.

Analysis of the client and their requirements as per the market conditions before even pitching our product.

Managing a team of Area Managers whose core responsibility was to look after the effective working of Smart class in schools.

To ensure that high motivation levels were set within the team.

Identifying the requirement of the school by accessing the profile of individual schools.

Providing tailor made solutions as per the available resources of the school.

To ensure that Smart Class is effectively used in all the schools and to take appropriate steps to improve its effectiveness.

To ensure training, relationship building, payment collection and documentation support of the schools that was aligned as required.

To conduct regular audits in the school and take corrective action in case necessary to give the schools better customer satisfaction and make them realize the value of our product.

To transmit new product and new process knowledge to the entire team.

Recruitment of Area Managers.

To ensure that all schools are zero debt outstanding.

To ensure that existing schools are happy with our service by visiting all schools personally once in three months and work towards the feedback given by the schools which enables good word of mouth publicity for the company and helps in increasing its reach and sales.

Supporting the business team in conducting content sessions for prospective clients.

To ensure that none of the schools any issue is unresolved for a period exceeding the service timelines.

To ensure timely and accurate escalation of issues which are unresolved and exceeding the timelines.

Educomp Solutions Ltd

• Duration : August 2011 to March 2017.

• Designation : Relationship Management Group Regional Manager

• Job Profile :

To ensure that Smart Class is effectively used in all the schools and to take appropriate steps to improve its effectiveness.

To ensure training, relationship building, payment collection and documentation support to the schools that was aligned.

To conduct regular audits in the school and take corrective action in case necessary.

Managing a team of Area Managers whose core responsibility was to look after the effective working of Smart class in schools.

Providing regular feedback to Area Managers to increase their efficiency.

To ensure that high motivation levels were set within the team.

To transmit new product and new process knowledge to the entire team.

Recruitment of Area Managers.

To ensure that all schools are zero debt outstanding.

Supporting the business team in conducting content sessions for prospective clients.

To ensure that none of the schools any issue is unresolved for a period exceeding the service timelines.

Evaluate and review performance of Area Managers on a monthly basis.

To ensure timely and accurate escalation of issues which are unresolved and exceeding the timelines.

Convergys (Thane)

• Duration : March 2006 to August 2011.

• Designation : Communication Coach.

• Job Profile :

Monitoring calls and giving feedback to agents on the Production floor.

Identifying the key areas of communication based pertaining to the LOB and devising methods to improve those key areas to improve the VOC score.

Handling the new batches on the production floor.

Conducting Soft Skill Training Sessions for the agents.

Conducting interviews based on communication for new candidates.

Conducted CCT training for the new hires of the organization and have been observed by a CCT trainer.

Was involved in preparing Soft skill Modules and Process Specific Verbiage.

Accenture

• Duration : May 2004 to Dec 2005.

• Designation : Senior Customer Service Executive.

• Job Profile :

Handling Inbound Calls of Customers from US.

An ISP Process by nature troubleshooting was done to solve customers’ complaints.

Mentoring of agents within the team to improve their parameters.

Sharing the responsibility of the supervisor to gain knowledge and to take initiative.

Reliance Infocomm

• Duration : November 2003 to May 2004.

• Designation : Customer Service Executive.

• Job Profile :

Handling E-mails as well as Outbound Calls of Customers.

Answering Queries regarding Reliance Mobile Products and Services via Email and Outbound Calls.

Also responding to E-mails that were sent across to the chairman’s office by the customers.

Institute Of Computer Programming and Consultancy

• Duration : June 2002 to November 2003.

• Designation : Hardware & Networking Engineer

• Job Profile :

Attending Hardware Calls of clients.

Supervision of Data entry job undertaken by the institute.

Conducting sessions for Hardware and Networking.

Maintaining Network between Computers for sufficient sharing of information.

ACHIEVEMENTS: -

Educomp Rising Star Award – March 2012.

Payment Collection – Performed consistently in making sure that all my schools were debt free.

Issue resolution – Made sure that issues experienced by the school was resolved quickly and always topped the charts in terms of resolving the school issues.

Promotion - Got promoted from Area Manager to Regional Manager from October 2014 onwards.

Performer – Regular performer in attaining highest number in collection and sales. Initiative

Contest - Double Bonanza Contest on the Care Floor in Convergys.

In Team CCT Trainer - Fishbowl Support, Reinforcement & Recruitment in Convergys.

Floor Support Task - Call listening sessions, Soft Skill Training modules & Power Hour in Convergys.

Contest – Top Team for every month in Educomp.

Appreciation mails – Appreciation mail was sent to appreciate the extraordinary effort put in by the Smart Class coordinator which would inspire other coordinators in Educomp.

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