Gloria J. Means

**** ******* ****** **, ********** DC 20018

202-***-****

adirr0@r.postjobfree.com

PROFESSIONAL SUMMARY

Trustworthy, dependable, responsible hard worker with 10 years of clerical experience in the Federal Government and Private Industry, seeking a job that has security and benefits. EDUCATION

Fortis College, Landover, MD

Pharmacy, 2014- 2015

Received a Certificate of Completion in Pharmacy

Eastern Senior High School, Washington, DC

High School Diploma, Basic Curriculum, Jun. 1981

EMPLOYMENT HISTORY

Data Entry Clerk, Prince George’s County Public Schools, Food and Nutrition Services, Upper Marlboro, MD

Processing and maintenance of the applications and files for the county school systems FREE and Reduced price meal Program. Answer inquiries, assists parents/guardians in completing the lunch forms; receives completed applications from schools and process applications; provides ongoing telephone support; answers questions from parents/guardians and school personnel; and performs related work as required.

Recess/Cafeteria Monitor, Prince George’s County Public Schools, Ridgecrest Elementary School. Hyattsville, MD

Aug. 2007 - Jan. 2010

● Supervised 300 elementary age children during recreational activities to ensure safety

● Completed incident reports regarding children’s behaviors and actions for documentation

● Maintain a safe play environment.

● Observe and monitor children’s play activities.

Receptionist, ES, Inc., Washington DC

Mar. 2006 - Jun. 2007

● Responsible for greeting and assisting visitors, distributing central office mail to appropriate offices.

● Route incoming telephone calls, ordered office supplies, schedule the use of conference rooms for meetings.

● Maintain files for corporate correspondence incoming and outgoing.

● Applied funds to postage meter and updated and maintained all office forms.

● Notified office manager if there is a problem with the office equipment, ensured the copier, fax and printers were supplied with paper each morning and in working condition.

● Use computers for various applications, such as database management and word processing. Data Entry Operator (Temp), DC Water and Sewer Authority, Washington DC Jul. 2005 - Nov. 2005

● Compile, sort and verify the accuracy of data before it is entered.

● Compare data with source documents, or re-enter data in verification format to detect errors.

● Store completed documents in appropriate locations.

● Responsible for transcribing data from unedited and uncoded source documents.

● Retrieve and change records that are already in the system; and interpret substantive data.

● Participate in testing and debugging new data transcribing programs and keying unrefined programs.

● Utilizes display terminals to update, add and delete fields and/or records stored in the system. Disciplinary Assistant, DC Public Schools, IDEA Public Charter School, Washington DC Jun. 2004 - Mar. 2005

● Enforce discipline and attendance rules.

● Confer with parents and staff to discuss educational activities, policies and student behavioral or learning problems.

● Counsel and provide guidance to students regarding personal, academic, vocational, or behavioral issues.

● Entered incident reports pertaining to student behavior into the disciplined database and filed them daily.

● Escorted students to and from the Vice Principal’s office for behavior conferences with parents.

● Recorded notes regarding results of meetings with parents/guardians.

● Scheduled meetings and conferences with parents/guardians as needed. Clerical Assistant (Temp), DC Water and Sewer Authority, Washington DC Mar. 2001 - Aug. 2002

● Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.

● Responsible for making travel arrangements for the branch manager.

● Schedule transportation and make hotel reservations.

● assistance.

● Assisted other clerical personnel when needed for telephone coverage. File Clerk (Temp), Corporation for National Service, Washington DC Aug. 2000 - Jan. 2001

● Receive incoming phone calls and visitors screening those which could be handled without any

● Responsible for preparing and maintaining the office filing system.

● Responsible for filing company invoices (alpha & numeric).

● Maintain office files and recorded updated information regarding employee accounts/payments.

● Receive incoming calls providing information on employee reimbursement status and process reimbursement payments.

Data Entry Operator (contract employee), United States Marshal Service, Crystal City, VA Aug. 1996 - Mar. 1997

● Store completed documents in appropriate locations.

● Responsible for keying-in information pertaining to property management.

● Maintain inventory records, conduct property checks and ensure that serial numbers on property were accurate.

Medical Billing Clerk (contract employee), United States Peace Corps, Washington DC Sep. 1990 - Apr. 1993

● Protect the security of medical records to ensure that confidentiality is maintained.

● Review records for completeness, accuracy, and compliance with regulations.

● Responsible for maintaining medical files and record updated information regarding patient records and payments.

● Contact medical health providers to ensure guidelines for coverage for patients seeking medical assistance.

● Receive incoming calls providing information on participant reimbursement status.

● Complete reimbursement payments.

Secretary, US Dept of Transportation, Federal Aviation Administration, Washington DC Jun. 1987 - Oct. 1988

● Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database or presentation software.

● Answer phone calls and direct calls to appropriate parties or take messages.

● Process payroll information.

● Made travel arrangements (domestic & foreign) for the branch manager which included securing approval, securing passports, scheduling transportation and making hotel reservations. Clerk Typist, General Services Administration, Washington DC Jun. 1982 - Oct. 1986

● Answer telephones, direct calls, and take messages.

● Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

● Type travel vouchers, travel authorizations, memorandums and letters.

● Maintain time and attendance records securing leave approvals.

● Manager supplies and equipment repairs.

SKILLS

● Knowledge and proficiency in the use of Technology - Experienced

● Customer service skills - Experienced

● Communication - Skillful

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